Core Insights - TTEC Holdings, Inc. has been recognized as a Major Contender in the Everest Group Sales Services (B2B & B2C) PEAK Matrix® Assessment 2025, marking a significant milestone for the company as it is the first time its RevGen capabilities have been evaluated in this report [1][4] Company Performance - TTEC's end-to-end sales services portfolio includes outbound demand generation, inside sales, channel enablement, revenue operations, and post-sales growth, earning high marks for its technology-enabled global delivery model [4][5] - The company has strategic partnerships with leading vendors such as Salesforce, Outreach.io, Cresta, ZoomInfo, and Ambition, enhancing its tech-enabled offerings [3][4] - TTEC's RevGen portfolio is noted for driving smarter conversions, stronger pipelines, and lasting growth for clients [5] Industry Context - The PEAK Matrix® categorizes providers into Leaders, Major Contenders, or Aspirants, with Major Contenders demonstrating strong capabilities across B2B and B2C sales [2][5] - The 2025 Sales Services assessment includes 24 B2B and 14 B2C providers, highlighting the rapid evolution of the sales services landscape as companies adopt AI-enabled, insight-driven engagement models [5][8]

Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3] - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3] - TTEC operates through two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, and fraud prevention services [3] Upcoming Earnings Release - TTEC will release its earnings results after market close on August 7, 2025, followed by a live webcast and conference call on August 8, 2025, at 8:30 a.m. ET [1][2] - A press release will be issued at the time of the earnings announcement, and a replay of the webcast will be available on the TTEC website for those unable to attend live [2]