Cracker Barrel's CEO said the chain is working to rebuild customer trust after its logo controversy earlier this year marked a quarter of declining sales. During its quarterly financial results call with investors on Dec. 9, Cracker Barrel CEO Julie Felss Masino acknowledged the chain has had a "difficult" past few months. "While many of our guests are enjoying our improved food and guest experience, we certainly have more work to do to regain the trust and confidence of other who have been slower to retu ...

Core Insights - Cracker Barrel Old Country Store, Inc. (CBRL) reported mixed results for the fourth quarter of fiscal 2025, with earnings missing estimates while revenues exceeded expectations, leading to a 9.9% decline in shares post-results due to macroeconomic concerns and lower traffic trends [1][3][8] Financial Performance - Adjusted earnings per share (EPS) for Q4 fiscal 2025 were 74 cents, missing the Zacks Consensus Estimate of 78 cents, and representing a 24.5% decline year over year [3][8] - Quarterly revenues reached $868 million, surpassing the consensus mark of $857 million, but decreased by 2.9% year over year [3][8] - Comparable-store restaurant sales increased by 5.4% year over year, marking the fifth consecutive quarter of positive growth, while comparable-store retail sales decreased by 0.8% [4][8] Cost and Expenses - The cost of goods sold (excluding depreciation and rent) was $265 million, down 3% year over year, but as a percentage of total revenues, it increased by 10 basis points to 30.5% [5] - General and administrative expenses totaled $50.2 million, down 2% year over year [5] Income and Balance Sheet - Adjusted net income for the fourth quarter was $16.7 million, compared to $22 million in the prior year [6] - As of August 1, 2025, cash and cash equivalents were $39.6 million, up from $12 million a year earlier [7] Future Guidance - For fiscal 2026, CBRL expects revenues between $3.35 billion and $3.45 billion, anticipating a customer traffic decline of 4% to 7% year over year [10] - Adjusted EBITDA is projected to be between $150 million and $190 million, with commodity inflation expected in the range of 2.5% to 3.5% and hourly wage inflation between 3% and 4% [10] Dividend Information - CBRL declared a cash dividend of 25 cents per share, payable on November 12, 2025, to shareholders on record as of October 17 [9]

Financial Data and Key Metrics Changes - For Q4 2025, total revenue was reported at $868 million, with restaurant revenue at $718.2 million and retail revenue at $149.8 million, reflecting a 4.4% increase when excluding the $62.8 million benefit from the 53rd week in the prior year [11][12] - Comparable store restaurant sales grew by 5.4%, marking the fifth consecutive quarter of positive growth, while pricing for the quarter was 5.4% [11][12] - Adjusted EBITDA for Q4 was $55.7 million, or 6.4% of total revenue, with an 8% increase when excluding the impact from the 53rd week in the prior year [14] Business Line Data and Key Metrics Changes - Off-premise sales accounted for 18.1% of restaurant sales, an increase of approximately 100 basis points year-over-year [12] - Comparable store retail sales decreased by 0.8% [12] Market Data and Key Metrics Changes - Traffic for the first half of August was down approximately 1%, with a decline of about 8% since the logo change on August 19 [16][17] - The company anticipates a Q1 traffic decline of approximately 7% to 8% [17] Company Strategy and Development Direction - The company is focused on a multi-year plan to return to growth, emphasizing food quality and guest experience [7][21] - A renewed focus on marketing and advertising initiatives is underway, particularly in light of recent challenges [8][36] - The company has paused remodels and reverted to traditional designs in four locations, reflecting a commitment to its heritage [8][30] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about regaining traffic and momentum, citing strong guest feedback and loyalty program growth [9][20] - The company plans to invest in marketing to drive traffic recovery, with expectations for a higher marketing spend as a percentage of sales in 2026 [36] - Management acknowledged the competitive landscape and the need to adapt to changing consumer expectations [62] Other Important Information - The company authorized a new $100 million share repurchase program and declared a quarterly dividend of $0.25 per share [16] - Capital expenditures for the upcoming fiscal year are expected to be between $135 million and $150 million, primarily focused on maintenance and technology [31] Q&A Session Summary Question: What is the marketing plan for traffic recovery? - Management expects marketing as a percentage of sales to be higher in 2026, continuing to invest in marketing to drive traffic [36] Question: Can you elaborate on food quality improvements? - Food quality has always been a priority, with ongoing evaluations and adjustments based on guest feedback [38] Question: How have traffic trends been affected recently? - Traffic has seen broad-based declines, particularly in the Southeast, but management is optimistic about recovery plans [45][46] Question: What is the approach to capital allocation and returning cash to shareholders? - The board aims for a balanced approach, focusing on value-creating investments while maintaining a conservative balance sheet [58] Question: How does the competitive landscape affect pricing strategy? - The company believes it offers great value and has a thoughtful pricing strategy that continues to resonate with guests [62]

Financial Data and Key Metrics Changes - For Q4 2025, total revenue was reported at $868 million, with restaurant revenue at $718.2 million and retail revenue at $149.8 million, reflecting a 4.4% increase excluding the $62.8 million benefit from the 53rd week in the prior year [11][12] - Comparable store restaurant sales grew by 5.4%, marking the fifth consecutive quarter of positive growth, while pricing for the quarter was 5.4% [11][12] - Adjusted EBITDA for Q4 was $55.7 million, or 6.4% of total revenue, with an 8% increase when excluding the impact from the 53rd week in the prior year [14][18] Business Line Data and Key Metrics Changes - Restaurant cost of goods sold was 26.3% of restaurant sales, up from 26% in the prior year, driven by menu mix and commodity inflation [12][13] - Comparable store retail sales decreased by 0.8% [12] - Off-premise sales accounted for 18.1% of restaurant sales, an increase of approximately 100 basis points year-over-year [12] Market Data and Key Metrics Changes - Traffic for the first half of August was down approximately 1%, with a decline of about 8% since the logo change on August 19 [16][17] - The company anticipates a Q1 traffic decline of approximately 7% to 8% based on current trends [17] Company Strategy and Development Direction - The company is focused on a multi-year plan to return to growth, emphasizing food quality and guest experience [7][21] - A renewed emphasis on traditional branding and nostalgia is being implemented, including reverting to the old-timer logo and traditional interiors [8][30] - The company plans to invest approximately $135 million to $150 million in capital expenditures for fiscal 2026, primarily for maintenance and technology [31] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about regaining traffic and momentum, citing strong guest connections and positive feedback on recent changes [9][21] - The company is navigating short-term headwinds while maintaining a conservative balance sheet and focusing on capital allocation [16][59] Other Important Information - A new $100 million share repurchase program was authorized, and a quarterly dividend of $0.25 per share was declared [16] - The company has seen strong growth in its loyalty program, with membership increasing by 3 million people over the past year [25] Q&A Session Summary Question: Marketing plan adjustments in light of traffic performance - Management expects marketing as a percentage of sales to be higher in 2026, particularly in Q1, to drive traffic recovery [37] Question: Food quality improvement plans - Food quality has always been a priority, with ongoing evaluations and adjustments based on guest feedback [39] Question: Traffic trends and regional performance - Traffic declines are broad-based, with larger declines in the Southeast, excluding Florida [46] Question: Loyalty program performance amidst traffic decline - The loyalty program has seen an increase in signups, exceeding expectations despite the traffic decline [83] Question: Competitive pricing strategies - The company maintains a strong value proposition and is confident in its pricing strategy, which includes a planned 4% to 5% menu pricing increase [68][70]