Core Insights - Vonage's Agentforce Identity Insights and Fraud Detection solution has won the Best of Enterprise Connect 2026 award in the Best Innovation for Security/Compliance category, highlighting its innovative approach to security and compliance in contact centers [1] - The solution utilizes real-time trust signals from mobile networks and fraud prevention network APIs to enhance fraud detection and customer verification processes, significantly improving agent productivity and customer experience [1] Company Overview - Vonage, a subsidiary of Ericsson, focuses on creating technology that empowers enterprises and developers, facilitating digital transformation through AI-powered platforms and tools [1] - The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, which are trusted by enterprises across various industries [1] Industry Context - The global cost of cybercrime is projected to reach up to $10.5 trillion by 2025, underscoring the urgent need for advanced fraud prevention solutions [1] - Vonage's Agentforce Identity Insights addresses this growing challenge by providing carrier-verified trust signals, thereby enhancing fraud detection capabilities and improving customer experiences [1]

Core Insights - Vonage has been recognized with two MetriStar Awards for its excellence in customer success and innovation in the Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaaS) sectors, highlighting its commitment to helping businesses succeed through technology [1][4] CCaaS Insights - Vonage achieved the highest overall score in CCaaS, with a first contact resolution rate exceeding 68%, demonstrating its effectiveness in empowering businesses in a competitive market [2] - The Vonage Contact Center (VCC) has been noted for its ability to streamline customer interactions, leading to an above-average customer satisfaction score, with 76% of users reporting that their leadership now views the contact center as a value center [2][3] CPaaS Insights - Vonage's CPaaS platform has been recognized for providing developers and businesses with tools to integrate voice, messaging, and video capabilities, along with advanced features like fraud protection [3][4] - Customers using Vonage's CPaaS have experienced faster delivery of customer notifications, enhancing operational efficiency and customer satisfaction [3] Company Commitment - Vonage emphasizes its dedication to enabling customer success through transformational communication technologies, with a focus on innovation and meeting customer needs [4][5] - The MetriStar Awards are based on independent research and customer feedback, recognizing technology providers that excel in customer experience and business outcomes [4]

Core Insights - Vonage has been recognized as the North America Rising Star Partner of the Year at the Verint Engage 2025 conference for its excellence in customer success and its effective use of AI-driven solutions [1][2]. Group 1: Partnership and Recognition - The award highlights Vonage's role in enhancing customer engagement and delivering significant value through its partnership with Verint [2][4]. - The collaboration between Verint and Vonage integrates Verint's AI-driven Customer Experience Automation Platform with Vonage Contact Center, providing a comprehensive solution for enterprises [3][4]. Group 2: Business Outcomes - The partnership aims to improve workforce capacity, increase revenue, and enhance customer experience through AI-powered business outcomes [1][3]. - Vonage's technology portfolio, which includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, supports enterprises in reimagining digital interactions [5].