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AI-Powered Insurance and Healthcare: Waterdrop Inc. Included in Harvard Business School Case Collection
Prnewswire· 2025-07-18 09:11
Core Insights - Waterdrop Inc. has been recognized by Harvard Business School for its innovative application of AI in the insurance and healthcare sectors, showcasing a replicable model for global insurtech development [1][4][13] Company Overview - Waterdrop operates a diversified health protection ecosystem that includes Waterdrop Medical Crowdfunding, Waterdrop Insurance Marketplace, E-Find Patient Recruitment, Waterdrop Financial, and Lugo Visa, integrating insurance coverage and health services [4][5] - The company has invested nearly 300 million yuan (approximately US$42 million) annually in R&D, resulting in over 100 technology patents [4] Social Impact - Waterdrop Medical Crowdfunding has facilitated support for over 3.47 million patients, with a new fundraising campaign initiated every 53 seconds, earning recognition from the Ministry of Civil Affairs in China [5] - The Waterdrop Insurance Marketplace offers over 1,000 insurance products tailored for specific demographics, achieving a customer satisfaction rate exceeding 95% [6] Technological Advancements - The use of AI has led to a 120% increase in net profit attributable to shareholders in 2024, with plans to further integrate AI across all business lines in 2025 [8] - Waterdrop's proprietary AI, Waterdrop Guardian AI Insurance Expert, enhances sales support and process optimization, outperforming entry-level human agents in service efficiency [9][10] Operational Efficiency - E-Find Patient Recruitment has improved patient enrollment efficiency by 45% and established partnerships with 80% of the world's top 10 pharmaceutical companies [7] - The AI-powered virtual assistant Baoxiaohui is expected to reduce case escalation rates by 50% annually while improving service efficiency by 50% [11] Quality Control - Waterdrop's AI-driven quality inspection solution ensures comprehensive coverage across communication channels, reducing manual review costs by over 50% [12]
Waterdrop Inc. Releases 2024 Annual Report: AI-Enabled Efficiencies Drive Business Growth
Prnewswire· 2025-04-30 07:35
Core Insights - Waterdrop Inc. reported a net revenue of RMB 2.772 billion and a net profit of RMB 368 million for the fiscal year ended December 31, 2024, marking a 119.8% year-on-year increase and achieving profitability for 12 consecutive quarters [1] - The company has initiated a share buyback program, repurchasing approximately 52.1 million American Depositary Shares for an aggregate consideration of US$100 million as of February 2025 [1] Financial Performance - The insurance business generated first-year premiums of RMB 7.473 billion, with annual revenue of RMB 2.36 billion and an operating profit of RMB 477 million [5] - Analysts project a revenue growth of 20% for 2025, with upward revisions to 12-month price targets reflecting strong market confidence [2] Technological Advancements - Waterdrop has invested nearly RMB 300 million annually in R&D, securing over 100 technology patents and integrating large language models into critical workflows [3] - The company announced an 'All in AI' strategy for 2025, emphasizing AI's role in driving efficiency and collaborative growth [3] Business Segments - The Medical Crowdfunding platform facilitated donations for over 3.4 million patients, with 470 million donors contributing RMB 67.5 billion [5] - The digital clinical trial solutions segment reported RMB 91.1 million in net revenue, enrolling 10,395 patients and completing 1,212 clinical trial projects [5] Customer Engagement - The AI Insurance Assistant supports sales enablement and compliance oversight for licensed agents [5] - The AI Insurance Expert, powering the chatbot Bao Xiao Hui, has reduced average query resolution time by 50% and provides full coverage across all service channels [5]
WATERDROP FILES ANNUAL REPORT ON FORM 20-F FOR FISCAL YEAR 2024
Prnewswire· 2025-04-25 10:52
BEIJING, April 25, 2025 /PRNewswire/ -- Waterdrop Inc. ("Waterdrop", the "Company" or "we") (NYSE: WDH), a leading technology platform dedicated to insurance and healthcare service with a positive social impact, today announced that it filed its annual report on Form 20-F for the fiscal year ended December 31, 2024 with the U.S. Securities and Exchange Commission ("SEC") on April 25, 2025. The annual report can be accessed on the Company's investor relations website at https://ir.waterdrop-inc.com as well a ...