Key Takeaways ServiceNow's new products, like Now Assist and Raptor, drove strong Q4 growth and large deal wins.NOW saw Now Assist top $600M in ACV, with rising multi-product and AI adoption.ServiceNow's platform push deepens enterprise ties as revenues are forecasted to grow beyond 20% in 2026.ServiceNow’s (NOW) product expansion is accelerating and turning into measurable growth, strengthening the case for continued upside. Now Assist, Workflow Data Fabric, Raptor and CPQ have emerged as major fourth-quar ...

Core Insights - ServiceNow's shares have declined by 41.9% over the past three months, underperforming the broader Computer and Technology sector and the Financial-Miscellaneous Services industry [2][3] - Concerns regarding short-term growth, rising AI and cloud spending, and acquisition integration risks have contributed to the stock's decline [3][10] - Despite the downturn, ServiceNow's fundamentals indicate potential for a hold position, supported by strong AI adoption and a discounted valuation [8][20] Company Performance - ServiceNow's stock has underperformed compared to competitors like SAP, Microsoft, and Salesforce, which saw declines of 19.3%, 20.8%, and 20.9% respectively [4] - The company is experiencing increased adoption of its AI-native products, with Now Assist exceeding $600 million in Annual Contract Value (ACV) and new ACV more than doubling year over year [9][10] - The growth in AI adoption is translating into platform expansion, with enterprises increasing AI use for customer service and operations [11] Competitive Landscape - Competitors such as SAP, Salesforce, and Microsoft are embedding service management and workflow automation into their larger enterprise platforms, posing challenges for ServiceNow [5] - ServiceNow is leveraging a rapidly expanding partner ecosystem, including collaborations with Microsoft, OpenAI, and industry-specific alliances, to enhance AI adoption and interoperability [12][13] Valuation and Market Position - ServiceNow's valuation remains attractive, with a forward 12-month Price/Sales (P/S) multiple of 6.48X compared to the industry average of 13.88X, indicating potential for appreciation [14] - The company is facing pressures from elevated AI spending, acquisition integration risks, and weak technical momentum, which may impact margins and investor sentiment in the near term [20]

With a market cap of about $121.5 billion and a broad global footprint, ServiceNow operates at true enterprise scale. The platform integrates with major cloud providers, large language models, and enterprise data, positioning the company as a “control tower” for modern businesses. A flexible pricing mix of subscription and consumption models, including the Pro Plus tier, supports growth while reinforcing its long-term relevance.Founded in 2004, ServiceNow has evolved into a central force in enterprise digit ...

Core Insights - ServiceNow (NOW) reported fourth-quarter 2025 adjusted earnings of 92 cents per share, exceeding the Zacks Consensus Estimate by 5.75% and reflecting a 26% year-over-year increase. Revenues reached $3.57 billion, surpassing the consensus mark by 1.25% and increasing by 20.7% year over year [1][8]. Revenue Performance - Subscription revenues improved by 20.9% year over year to $3.47 billion, while on a constant currency basis, revenues increased by 19.5% to $3.41 billion. Professional services and other revenues rose by 12.1% year over year to $102 million, with a constant currency increase of 11% to $101 million [2]. - The current remaining performance obligations (cRPO) stood at $12.85 billion, marking a 25% year-over-year increase on a reported basis and a 21% increase on a constant currency basis. Remaining performance obligations on a constant currency basis rose 22.5% year over year to $28.2 billion [3]. Client Growth and Product Performance - The company recorded 244 transactions exceeding $1 million in net new annual contract value (ACV) in Q4 2025, representing nearly 40% year-over-year growth. ServiceNow ended the quarter with 603 customers with over $5 million in ACV, reflecting approximately 20% year-over-year growth [4]. - AI-powered products such as Now Assist and Raptor significantly contributed to the growth in net new ACV, with RaptorDB Pro tripling its net new ACV year over year. The number of workflows and transactions grew over 33%, increasing from $60 billion to $80 billion and from $4.8 trillion to $6.4 trillion, respectively [5][6]. Operating Metrics - In Q4 2025, the non-GAAP gross margin was 80.3%, down 160 basis points year over year. The subscription gross margin was 82.7%, also contracting by 160 basis points year over year. Professional services reported a gross loss of $2 million compared to a gross income of $7 million in the previous year [7]. - Operating expenses as a percentage of revenues decreased by 180 basis points year over year to 64.2%, while the non-GAAP operating margin expanded by 140 basis points year over year to 30.9% [9]. Cash Flow and Share Repurchase - As of December 31, 2025, the company had cash and cash equivalents and marketable securities totaling $6.28 billion, up from $5.41 billion as of September 30, 2025. Cash from operations was $2.24 billion, compared to $813 million in the previous quarter, with free cash flow reaching $2.03 billion, up from $592 million in the prior quarter [10]. - The company repurchased 3.6 million shares in Q4 2025 and announced a new share repurchase authorization worth $5 billion, along with plans for a $2 billion accelerated share repurchase program [11]. Guidance for 2026 - For 2026, ServiceNow expects subscription revenues to be between $15.53 billion and $15.57 billion, indicating a rise of 20.5% to 21% from 2025. The guidance includes a 1% contribution from Moveworks. The non-GAAP subscription gross margin is anticipated to be 82%, with a non-GAAP operating margin of 32% and a free cash flow margin expected to be 36% [12]. - For Q1 2026, subscription revenues are projected to be between $3.65 billion and $3.67 billion, suggesting year-over-year growth of 21.5% on a GAAP basis [13][14].

ServiceNow (NYSE:NOW) Q4 2025 Earnings call January 28, 2026 05:00 PM ET Company ParticipantsAmit Zavery - President, Chief Product Officer, and COOBill McDermott - Chairman and CEODarren Yip - SVP of Investor Relations and Market InsightsGina Mastantuono - President and CFOKeith Weiss - Managing DirectorPatrick Walravens - Managing DirectorSamad Samana - Managing DirectorConference Call ParticipantsAlex Zukin - Managing Director and Senior AnalystBrian Schwartz - Managing Director and Senior AnalystGabriel ...

ServiceNow (NYSE:NOW) Q4 2025 Earnings call January 28, 2026 05:00 PM ET Company ParticipantsAmit Zavery - President, Chief Product Officer, and COOBill McDermott - Chairman and CEODarren Yip - SVP of Investor Relations and Market InsightsGina Mastantuono - President and CFOKeith Weiss - Managing DirectorPatrick Walravens - Managing DirectorSamad Samana - Managing DirectorConference Call ParticipantsAlex Zukin - Managing Director and Senior AnalystBrian Schwartz - Managing Director and Senior AnalystGabriel ...

ServiceNow (NYSE:NOW) Q4 2025 Earnings call January 28, 2026 05:00 PM ET Speaker2Thank you for standing by. At this time, I would like to welcome everyone to the Q4 and full year 2025 ServiceNow earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star followed by the number 1 on your telephone keypad. If you would like to withd ...

Company Overview - ServiceNow, Inc. is recognized as a leading AI platform for enterprise transformation, showcasing strong execution with a revenue growth of 22.5% in Q2 2025, driven by the adoption of workflow AI and offerings like Now Assist and Pro Plus [2][5] - The company's stock was trading at $822.07 as of December 1st, with trailing and forward P/E ratios of 98.24 and 39.53 respectively [1] Financial Performance - ServiceNow closed 21 large deals involving five or more Now Assist products, indicating robust demand for its AI solutions [2] - AI Pro Plus usage across ITSM, CSM, and HR increased over 50% sequentially, appearing in 18 of the top 20 deals [2] Product Development - The Workflow Data Fabric was featured in 17 major deals, highlighting the company's deep enterprise integration capabilities [3] - New capabilities such as Voice and Web Agents for task automation, Data Explorer for natural-language insights, and AI Lens for intelligent data capture have broadened the platform's reach [4] Strategic Partnerships - ServiceNow's partnerships with major companies like Microsoft and NVIDIA enhance its competitive position and ecosystem strength [4] Market Position and Future Outlook - As AI becomes more integrated into customer workflows, the focus is on maintaining attractive unit economics from AI add-ons and expanding within the existing enterprise base [5] - The company is well-positioned for growth in the 19–24% range as enterprises transition to an "agentic operating system" [5] - The bullish thesis on ServiceNow remains intact, emphasizing the acceleration of AI monetization and product traction [5]

Core Insights - Sands Capital's Q3 2025 investor letter indicates a recovery in U.S. large-cap growth equities driven by strong corporate earnings, AI enthusiasm, and expectations for Federal Reserve policy easing [1] - The portfolio achieved a net return of 6.3% in the quarter, underperforming the benchmark's 10.5% gain [1] Company Analysis: ServiceNow, Inc. (NYSE:NOW) - ServiceNow is recognized as the leading provider of enterprise workflow automation software, holding a significant market share [3] - The stock experienced a one-month return of -11.95% and a 52-week decline of 22.92%, closing at $802.72 with a market capitalization of $167.087 billion on November 26, 2025 [2] - Despite concerns over potential government spending cuts and AI disruption, ServiceNow's fundamentals remain strong, with subscription revenue increasing by 22.5% year-over-year and operating margins expanding by 230 basis points [3] - The company reported a 50% year-over-year growth in its AI-enabled Pro Plus product, alongside increased adoption of other AI offerings [3] - In Q3 2025, ServiceNow's subscription revenues reached $3.299 billion, reflecting a 20.5% year-over-year growth in constant currency [4] - The stock is not among the 30 most popular stocks among hedge funds, with 106 hedge fund portfolios holding it at the end of Q2 2025, unchanged from the previous quarter [4]

Core Insights - ServiceNow (NYSE: NOW) has announced a five-for-one stock split following strong business performance driven by AI, indicating positive momentum in AI-assisted workflows [1][7] - The company reported a 22% year-over-year increase in total revenue to $3.4 billion, with subscription revenue rising by 21.5% to $3.3 billion, highlighting robust demand [4] - ServiceNow signed over one hundred new transactions exceeding $1 million in annual contract value, contributing to a 24% year-over-year increase in remaining performance obligations (RPOs) to $24.3 billion [5] Financial Performance - The third quarter performance exceeded the company's own guidance, showcasing the effectiveness of its AI platform for business transformation [6] - AI-related products are growing significantly faster than the overall business, with predictions that annual contract value (ACV) for AI products will exceed $1 billion next year, up from over $0.5 billion this year [10] - The AI Control Tower deal volume quadrupled sequentially in Q3, and AI Agent Assist consumption increased 55 times since the end of May, indicating strong growth potential [10] Market Outlook - Despite a recent stock price pullback, shares are considered expensive, suggesting cautious investor sentiment [9] - The company noted potential near-term uncertainties related to U.S. federal budgets amid a government shutdown, although federal business remains a strong area for AI-powered automation [6]