Core Insights - WestCX has launched an agentic AI solution aimed at optimizing pharmacy-patient interactions, enhancing medication adherence, and reducing operational strain [1][3][5] Company Overview - WestCX is part of the West Technology Group and offers AI-powered omnichannel solutions, including brands like Mosaicx and TeleVox, focusing on automating interactions and improving customer satisfaction [7] Solution Features - The new solution automates patient communications, allowing pharmacies to handle repetitive inquiries efficiently, thus enabling staff to concentrate on critical patient care [3][5] - It utilizes conversational AI and agentic capabilities to provide personalized interactions based on patient behavior and context [2][3] Impact on Operations - Early adopters of the solution report significant improvements, including up to 80% automation of standard inquiries, leading to resource optimization for core operations [8] - The solution is expected to increase refill rates by 20-35% through timely and personalized outreach, contributing to higher medication adherence [8] Patient Experience Enhancements - The solution offers intuitive tools for patients, such as smart map links for pickups, integrated web payments for faster checkouts, and pickup barcodes to minimize wait times [5] Long-term Benefits - Embedded analytics and AI-driven optimization within the solution are designed to refine performance over time, driving higher ROI and sustained adherence [5]