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WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker’s 2025
Globenewswire· 2025-09-30 15:37
Core Insights - WestCX has launched Rich Communication Services (RCS) and Dynamic QR capabilities aimed at enhancing patient engagement, reducing costs, and ensuring compliance for healthcare organizations [1][2][3] Group 1: Product Features and Benefits - RCS and Dynamic QR are designed to meet the dual pressures of clinical excellence and financial performance, allowing healthcare organizations to lower costs and boost outcomes while maintaining compliance [2] - Early deployments of these solutions have shown measurable outcomes, including a 20% revenue uplift from fewer no-shows and improved adherence, and 50-80% higher conversions compared to SMS/email [6] - The solutions also provide operational benefits such as greater margin protection, auditability, and faster return on investment (ROI) for financial leaders [2] Group 2: Company Vision and Market Position - WestCX aims to transition healthcare communication from transactional to personalized, AI-native engagement, enhancing the security and intelligence of patient interactions [3] - The company has over 30 years of experience in delivering enterprise customer experience (CX) solutions, focusing on innovative digital patient relationship management and conversational AI [5] Group 3: Event Participation - WestCX is demonstrating RCS and Dynamic QR at the Becker's Health IT + Digital Health + RCM Conference in Chicago, showcasing how these tools can transform clinical workflows and revenue cycle operations [3]
WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker's 2025
Globenewswire· 2025-09-30 15:37
Core Insights - WestCX has launched Rich Communication Services (RCS) and Dynamic QR capabilities to enhance patient engagement and operational efficiency in healthcare [1][2] - The solutions aim to balance clinical excellence with financial performance, providing tools for cost reduction and revenue capture while ensuring compliance [2][3] Company Overview - WestCX is part of the West Technology Group, offering AI-powered omnichannel solutions through its brands Mosaicx and TeleVox [5] - The company has over 30 years of experience in delivering enterprise customer experience solutions, focusing on digital patient relationship management and conversational AI [5] Product Features and Benefits - RCS and Dynamic QR are designed to reduce manual outreach for clinicians and improve adherence, while also providing operational leaders with better margin protection and faster ROI [2] - Early deployments have shown significant benefits, including 50-80% higher conversion rates compared to SMS/email, approximately 20% revenue uplift from reduced no-shows, and threefold engagement increases through interactive features [6] Event Participation - WestCX is demonstrating its RCS and Dynamic QR solutions at the Becker's Health IT + Digital Health + RCM Conference in Chicago from September 30 to October 3 [3] - Attendees can experience firsthand how these innovations transform clinical workflows and patient engagement [3]
Sam Meckey Named President of WestCX
Globenewswire· 2025-04-28 13:00
Core Viewpoint - West Technology Group, LLC has appointed Sam Meckey as President of its WestCX business unit, aiming to enhance its leadership in technology-enabled services [1][4]. Group 1: Leadership Appointment - Sam Meckey has extensive experience in the healthcare industry, previously serving as CEO of UpHealth and leading the healthcare business at EXL Services [2]. - Meckey's background includes significant roles at Optum, where he managed a $1 billion global BPO/ITO business [2]. - His educational qualifications include a BS in Economics from the United States Naval Academy, an MS in Aerospace Operations from Embry-Riddle Aeronautical University, and an MBA from Harvard Business School [2]. Group 2: Business Unit Overview - WestCX provides AI-driven omnichannel solutions that enhance customer interactions and optimize engagement, leading to improved efficiency and customer satisfaction [3]. - The WestCX unit encompasses the TeleVox and Mosaicx brands, indicating a focus on innovative technology solutions [3]. Group 3: Company Background - West Technology Group is a cloud-based global technology partner, facilitating critical connections for clients worldwide [5]. - The company operates in multiple regions, including the United States, Canada, Europe, Asia Pacific, and Latin America, showcasing its global reach [6]. - West is controlled by affiliates of certain funds managed by Apollo Global Management, Inc. [6].