Core Viewpoint - Clear Secure, Inc. has experienced a 10% decline in share price year to date, underperforming both the broader Computer and Technology sector and the Internet - Software industry [1] Financial Performance - The underperformance is linked to sluggish first-quarter 2025 results, with a sequential decline of 140 basis points in gross dollar retention due to earlier pricing increases [2] - Operating costs have risen, with salaries and benefits increasing by 150 basis points year over year, impacting margins [2] - For Q2 2025, the Zacks Consensus Estimate for earnings is 23 cents per share, reflecting a 20.7% decrease over the past 30 days and a year-over-year decline of 32.35% [11] - The revenue estimate for Q2 2025 is $214.72 million, indicating an 8.65% increase from the previous year [11] - The consensus for 2025 earnings is 94 cents per share, down 22.3% over the past 30 days, with a year-over-year decrease of 47.78% [12] - The revenue estimate for 2025 is $878.42 million, showing a year-over-year growth of 14.01% [12] Strategic Positioning - Despite near-term pressures, Clear Secure is strategically positioned with strong growth in its travel segment, focusing on enhancing member experience and expanding its network [3] - The company has expanded its travel footprint to 165 locations, increasing accessibility for members [5] - CLEAR Plus memberships grew by 9.1%, and cumulative enrollments reached 31.2 million, a 42.3% annual increase [5] - New product launches, including EnVe, ePassport, and eGates, aim to simplify enrollment and expand platform functionality [6] Partnerships and Innovations - The partnership with Docusign enhances document integrity through biometric identity verification, extending Clear Secure's identity platform into broader markets [7] - The company is focused on product innovation, including identity solutions like CLEAR1 and ePassport, to broaden its reach [4] Market Dynamics - The implementation of the REAL ID Act, effective May 7, 2025, is expected to increase demand for identity verification, although consumer adoption may vary [8] - Unpredictable consumer responses to REAL ID requirements could affect enrollment timing and revenue growth [9]

Financial Data and Key Metrics Changes - The company ended the quarter with 31.2 million total members, up 42.3% year over year, indicating strong growth in the ClearONE platform [16] - Total bookings reached $207 million, representing a growth of 14.8% year over year, while free cash flow was $91 million, reflecting a 17.6% increase [17][20] - Active Clear plus members grew to 7.4 million, marking a 9.1% increase [17] - Gross dollar retention was 87.1%, down 140 basis points sequentially due to significant price increases implemented in 2023 and 2024 [17][18] Business Line Data and Key Metrics Changes - The travel business continued to show strong growth, with Clear active in 59 Clear plus airports and four domestic Clear mobile airports, reaching 74% of U.S. airline passengers [5][6] - The TSA PreCheck enrollment program is expanding, with 165 locations now operational, contributing to increased market share [18][19] Market Data and Key Metrics Changes - U.S. air travel demand increased, with TSA checkpoint volumes growing almost 1% [6] - The company is actively addressing the challenges faced by air travelers, with 64% citing long lines at security as a major pain point [7] Company Strategy and Development Direction - The company is focused on enhancing member experience through new products like NV Pods, ePassport, and eGates, which aim to create a seamless travel experience [8][10][11] - Clear is positioning itself to capitalize on major global events like the World Cup in 2026 and the Olympics in 2028, offering automated lanes at no cost to the government [12] - The company is also expanding its ClearONE platform to enhance security and trust across various sectors, including healthcare and finance [14][15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the business's resilience despite macroeconomic uncertainties, noting that gross adds and conversion rates remain healthy [25][30] - The company is optimistic about future growth opportunities, particularly in expanding the Clear network and enhancing the B2B business [64] Other Important Information - The company ended the quarter with $533 million in cash and marketable securities, having returned $168 million to shareholders through share repurchases and dividends [21][39] - The company is reaffirming its free cash flow guidance of at least $310 million for the full year 2025 [21] Q&A Session Summary Question: What macro factors are being considered for bookings guidance? - Management noted that gross adds and conversion rates remain healthy, and they are not seeing softness in the business due to broader macro sentiment [25][30] Question: What is happening with family member retention after price increases? - Management indicated that overall member retention trends remain consistent, with net adds improving compared to the previous year [31][32] Question: How will the company express flexibility around long-term investments in a downturn? - Management emphasized the importance of automation and operating leverage, which are expected to drive efficiencies and support growth [34][38] Question: How does the company view pricing as a lever moving forward? - Management stated that pricing remains a key lever to drive bookings and revenue, with opportunities to refine the strategy using a data-driven approach [41][42] Question: What opportunities exist for growth outside the U.S.? - Management highlighted the potential for international travelers to utilize the ePassport product, expanding the total addressable market significantly [46][48] Question: What progress is being made in the B2B business? - Management discussed growth in healthcare partnerships and the importance of platform integration for both workforce and patient solutions [54][56]