NEW YORK, June 24, 2025 (GLOBE NEWSWIRE) -- Verizon today announced its most significant customer experience transformation, designed to empower customers with easier, more personalized support. This evolution, a key component of Verizon's multi-year consumer strategy, introduces immediate and ongoing enhancements across customer care, digital services, and retail, leading the industry across every service dimension, built on America’s largest, fastest and most reliable 5G network at home and on the go. "To ...

New data shows nearly half of subscription brands now see digital advertising as a "black hole," and look to shift spend elsewhere CAMBRIDGE, United Kingdom, June 10, 2025 (GLOBE NEWSWIRE) -- Subscription brands are pulling away from digital advertising. According to a new industry-wide study from Bango (AIM: BGO), 48% of subscription leaders report diminishing returns from traditional direct acquisition methods like paid search and paid social media. A further 53% warn that direct marketing is becoming "un ...

Financial Data and Key Metrics Changes - Wireless service revenue increased by 2.7%, reaching the high end of the guided range [9] - Adjusted EBITDA was reported at $12.6 billion, marking a 4% growth and the highest result ever [9][20] - Free cash flow improved by over $900 million compared to the previous year, totaling $3.6 billion [9][27] - Adjusted EPS for the quarter was $1.19, reflecting a year-over-year increase of 3.5% [26] Business Line Data and Key Metrics Changes - Consumer postpaid phone net losses were 356,000, primarily due to recent pricing actions [21] - Prepaid net adds reached 137,000, the best performance since the TracFone acquisition [13][24] - Broadband services saw 339,000 net adds, with continued market share growth in both Fios and fixed wireless access [24][14] Market Data and Key Metrics Changes - The company is on track to deploy C-Band to 80% to 90% of planned sites by year-end, enhancing mobility services [11] - Fios expansion is ahead of schedule, with a target of 650,000 incremental passings this year [12] - The fixed wireless access product is expected to reach 8 million to 9 million subscribers by 2028 [14] Company Strategy and Development Direction - The company aims to grow wireless service revenue, expand adjusted EBITDA, and generate strong free cash flow [17] - Focus on customer-first offerings, including myPlan, myHome, and My Biz Plan, to enhance customer experience and retention [10][34] - The pending acquisition of Frontier is expected to significantly enhance broadband offerings and market reach [10][39] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in navigating the current macroeconomic environment, citing the essential nature of connectivity services [7][8] - The company anticipates improved consumer postpaid phone net adds for the full year, despite recent challenges [22] - Management highlighted the importance of maintaining financial discipline and operational excellence to achieve long-term growth [18][27] Other Important Information - The company was recognized as having the best, fastest, and most reliable 5G network in the US by RootMetrics [11] - The Verizon Value Guarantee, a new three-year price lock and free phone guarantee, is expected to drive customer loyalty and growth [46][55] Q&A Session Summary Question: Impact of tariffs on handsets and telecom equipment - Management indicated that tariffs on handsets could affect consumer pricing but emphasized that they are prepared to manage these challenges without compromising capital expenditures [61][67] Question: Churn expectations with new plans and promotions - Management expects churn to improve in the second half of the year due to the introduction of the Verizon Value Guarantee and ongoing C-Band expansion [72][73] Question: March and April gross adds improvement - Management noted that the new Verizon Value Guarantee has led to double-digit growth in gross adds, indicating strong market resonance [87] Question: Sustainability of business EBITDA growth - Management confirmed that the recent EBITDA growth is supported by ongoing cost transformation efforts and a shift towards higher-margin wireless services [90][93] Question: Consumer behavior changes due to tariffs - Management reported no significant changes in consumer behavior but noted some uptick in handset upgrades attributed to new offers [100][102] Question: Postpaid phone industry growth expectations - Management maintains that the postpaid market is expected to grow between 8 million and 8.5 million, with a focus on migrating customers from prepaid to postpaid [119] Question: Marketing and pricing strategy adjustments - Management is focused on maintaining a competitive pricing strategy while ensuring that service revenue growth remains sustainable [125][135]