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Verizon, America's Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations
Globenewswire· 2025-06-24 10:30
Core Insights - Verizon is undergoing a significant transformation in customer experience, focusing on personalized support and leveraging advanced technology to enhance service delivery [1][2][4] - The company aims to redefine customer expectations and build loyalty through innovative offerings and improved customer service [2][4] Customer Experience Enhancements - Verizon is introducing a dedicated expert for complex issues, utilizing Google Cloud's AI to ensure full resolution and keep customers updated through their preferred communication method [5] - The company has expanded customer support with 24/7 live agents and live chat options, catering to diverse customer schedules [5] - A new My Verizon app has been launched, featuring AI-powered tools to help customers manage their accounts and maximize savings [5] Retail and Accessibility - Verizon has the largest retail postpaid fleet in the industry, adding nearly 400 stores in the U.S. over the past two years, ensuring 93% of the population is within 30 minutes of a store [5] - The company is committed to providing ongoing, convenient access to in-person support for its customers [5] Customer Rewards and Engagement - Verizon is launching a summer promotion with 35,000 free prizes available through its rewards platform, including tickets to major events and merchandise from popular brands [3]
Is Verizon Still a Defensive Dividend Stock After Soft Subscriber Growth?
The Motley Fool· 2025-04-25 18:12
Core Insights - The primary focus for Verizon Communications during earnings season is its postpaid phone subscriber numbers rather than revenue or profits [1] Subscriber Metrics - Verizon experienced a decline in postpaid wireless subscribers, losing 289,000 in Q1 2025 after adding 568,000 in Q4 2024, which was worse than the expected loss of 197,000 [3] - The churn in postpaid subscribers is attributed to price hikes, although total wireless service revenue increased by 2.7% to $20.8 billion [4] Broadband Performance - Broadband remains a strong area for Verizon, with 339,000 net additions in Q1, including 45,000 Fios internet and 308,000 fixed wireless additions, leading to a total of 12.8 million broadband connections, a 13.7% year-over-year increase [6] Financial Performance - Verizon's overall revenue rose by 1.5% to $33.5 billion, and adjusted EPS increased by 3.5% to $1.19, slightly above analyst expectations [9] - The company maintains its full-year 2025 guidance, expecting wireless revenue growth between 2% and 2.8% and adjusted EPS growth of 0% to 3% [10] Dividend and Cash Flow - Verizon offers a forward dividend yield of approximately 6.4%, with a coverage ratio of nearly 1.3x for Q1 dividends against free cash flow [11][12] - The company generated $18.73 billion in free cash flow over the past 12 months, with a coverage ratio of 1.8x for dividends paid [12] Valuation and Investment Outlook - Verizon trades at a forward P/E ratio of 9 based on 2025 earnings estimates, which is lower than AT&T's nearly 13 times multiple, suggesting it may be a better investment option [16] - Despite recent subscriber growth challenges, the overall business outlook remains solid, supported by new pricing strategies and broadband customer additions [14][15]
Accelerating our Customer-First Strategy with Industry-Leading 3-Year Price Lock and Free Phone Guarantee for Everyone
Globenewswire· 2025-04-03 12:00
Core Insights - Verizon is advancing its consumer business transformation with a strong value commitment aimed at enhancing long-term customer relationships across its mobile and home services [1][2] - The company is introducing a three-year price lock guarantee on all myPlan and myHome network plans, which is a first in the industry, ensuring price stability for customers [6] Business Strategy - The transformation journey began two years ago, focusing on redefining consumer relationships through innovative offerings and a robust network [2] - Verizon aims to improve customer retention, sustainable revenue growth, and long-term shareholder value by providing unprecedented value and predictability [2] Customer Value Enhancements - The new offerings include a price lock guarantee, a free phone with every myPlan, and a home router included at no additional cost [3][4][6] - Customers can save over 40% on popular subscription services like Netflix, Disney+, and Hulu, with additional savings available for those who have both myPlan and myHome [6] Market Position - Verizon positions itself as the first and only carrier to offer a three-year price lock guarantee, automatically enrolling existing customers and resetting the price lock with any plan change [6] - The company emphasizes its unique market position by providing free satellite text messaging on qualifying devices and various savings opportunities through partnerships like the Verizon Visa Credit Card [6]