Summary of The Hartford Insurance Group Conference Call Company Overview - **Company**: The Hartford Insurance Group (NYSE:HIG) - **Date**: February 10, 2026 - **Event**: U.S. Financial Services Conference Key Points Industry Performance - The Hartford has outperformed its peers over the last decade, achieving a 355% increase compared to the S&P 500 equal weight index's 255% and other competitors like Travelers and Chubb [1][2] Investment in Technology - The Hartford has made significant investments in technology, particularly in software and artificial intelligence (AI), to enhance customer experience and operational efficiency [2][6] - A $250 million investment was made in Duck Creek for personal lines business, indicating a focus on modernizing core platforms [7] - The company is transitioning to a cloud-native infrastructure, aiming for 80% completion by the end of 2027 [12] AI Integration - The Hartford has been implementing AI for two years, focusing on personal productivity tools and end-to-end process transformation [9][10] - AI is expected to enhance customer experience and operational productivity, with a focus on data organization to support AI applications [8][10] Market Position and Growth - The Hartford is capturing more market share across small, middle, and large global specialty markets due to its technological capabilities and customer-oriented approach [13] - The company anticipates higher retention rates and increased market share, particularly in the small business segment [13] Financial Performance and R&D Spending - The Hartford's R&D spending has increased from approximately $350 million to over $500 million annually, with no expected decrease in the near term [16][17] - The company maintains a stable acquisition cost for agents, with commission rates remaining steady at around 14%-14.5% [37] Personal Lines Strategy - The Hartford is expanding its personal lines offerings through the Prevail launch, aiming to provide comprehensive coverage while maintaining competitive pricing [42][47] - The company is currently in 10 states with plans to expand to 30 by early 2027 [46] Economic Outlook - The current economic environment is viewed positively, with low unemployment rates and strong GDP growth expected [65][66] - The Hartford's business is closely tied to employment, particularly in workers' compensation and disability insurance, which are seen as strengths [66] Social Inflation Concerns - Social inflation is acknowledged as a real issue affecting claims costs, with trends indicating increasing litigation rates and higher settlement amounts [76][77] Capital Allocation - The Hartford plans to maintain a competitive dividend, having increased it by 15% recently, while also focusing on share repurchases [82][83] - The company emphasizes the importance of investing in business growth while balancing capital returns to shareholders [82] Conclusion - The Hartford is positioned for continued growth through strategic investments in technology and a focus on customer experience, while navigating economic challenges and maintaining a strong financial foundation [66][82]