Zepp Health (ZEPP) Q1 2025 Earnings Call May 19, 2025 09:00 PM ET Company Participants Grace Yujia Zhang - Director of Investor RelationsWayne Wang Huang - Founder, Chairman & CEOLeon Cheng Deng - Chief Financial OfficerSiddharth Rajeev - Head of Research Conference Call Participants None - Analyst Operator Hello, ladies and gentlemen. Thank you for standing by for ZEPP Health Corporation's First Quarter twenty twenty five Earnings Conference Call. At this time, all participants are in a listen only mode. T ...

Financial Data and Key Metrics Changes - The company reported a 10% year-over-year growth in Amazfit revenue, marking the first growth after two years of transformation [7] - Gross margin for Q1 2025 was 37.3%, higher than both Q4 2024 and Q1 2024, despite a negative impact from a 20% U.S. tariff on China-made products [28][29] - Adjusted operating loss for Q1 2025 was $17.2 million, compared to a loss of $13.1 million in the same period of 2024 [33] Business Line Data and Key Metrics Changes - Amazfit branded products achieved a 10.2% year-over-year growth, reflecting strong market reception of newly launched models Active2 and BIP6 [27] - Sales of Amazfit products increased by more than 10% compared to the same quarter last year, indicating a successful strategic shift [11] Market Data and Key Metrics Changes - The U.S. market accounts for about 15% of the company's revenue, with minimal impact from tariffs currently [10] - In Italy, the company's market share of non-SIM smartwatch units reached 23.3%, ranking second in the core wearable smartwatch market [14] Company Strategy and Development Direction - The company is focusing on diversifying its supply chain and optimizing cost management to mitigate risks associated with geopolitical complexities [8] - Plans to strengthen presence in entry-level markets and deepen collaboration with offline channel partners are in place [22] - The company aims to launch a significant number of new products in 2025 and 2026 to restore growth and profitability [38] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about achieving year-over-year growth in overall sales for the first time since 2021, driven by product innovation and partnerships [22] - The anticipated tariff impact for 2025 is estimated to be around $2 million to $3 million, which is expected to be offset by global operating efficiency gains [37] Other Important Information - The company successfully refinanced a significant portion of its short-term debt into long-term instruments, improving liquidity and balance sheet flexibility [35] - Cash balance as of March 31 was $104 million, a decrease from $110 million in Q4 2024, but managed through improved working capital [33] Q&A Session Summary Question: Impact of tariffs on U.S. exports produced in Vietnam - Management expects a full-year tariff impact of $2 million to $3 million, which will be offset by global operating efficiency gains [40][41] Question: Market pricing strategies - The company is not planning to be the first mover in raising prices and will monitor competitors before making adjustments [46][47] Question: Operating expenses reduction timeline - A significant reduction in operating expenses is expected in Q2, with Q1 being an outlier due to product launch events [48][49] Question: New product releases for the year - The company aims to refresh all major product lines throughout the year, with multiple new product launches planned [50][51]

Financial Data and Key Metrics Changes - In Q1 2025, non-GAAP net income increased by 59.9% year over year to RMB 1.93 billion, while non-GAAP EPS on a fully diluted basis rose by 78.5% to RMB 13.5 [7][28] - Total revenue for Q1 was RMB 4.69 billion, compared to RMB 4.48 billion in Q4 and RMB 4.15 billion a year ago [22] - The take rate for the quarter reached 5.7%, up 2.2 percentage points year over year [7] Business Line Data and Key Metrics Changes - Revenue from credit-driven services was RMB 3.11 billion in Q1, up from RMB 2.89 billion in Q4 and RMB 3.02 billion a year ago [22] - Revenue from platform services was RMB 1.58 billion in Q1, slightly down from RMB 1.59 billion in Q4 but up from RMB 1.14 billion a year ago [23] - Loan facilitation and origination volume increased by 15.8% year over year [7] Market Data and Key Metrics Changes - The company added 1,540,000 new credit line users in Q1, up 6% year over year, with new borrowers increasing approximately 41% year over year to 1,130,000 [12] - The delinquency rate after thirty-day collections (C:M2) remained stable at 0.6% [11][26] - The average internal rate of return (IRR) of loans originated was 21.4%, compared to 21.3% in the prior quarter [23] Company Strategy and Development Direction - The company is focusing on an AI plus credit strategy, aiming to build the industry's first AI agent platform to enhance core credit processes [8] - Plans to recruit an additional 100 algorithm engineers by the end of the year to accelerate transformation into an AI-native organization [8] - The company expects to maintain high-quality growth in its core loan facilitation business while empowering financial institutions through technology solutions [19] Management's Comments on Operating Environment and Future Outlook - Management expressed cautious optimism regarding the macroeconomic environment, noting early signs of recovery in China's economy [6][18] - The company plans to enhance operational efficiency and optimize capital allocation while maintaining a prudent approach to risk management [18][66] - The outlook for Q2 2025 includes expected non-GAAP net income between RMB 1.75 billion and RMB 1.85 billion, representing year-on-year growth of 24-31% [32] Other Important Information - The company issued RMB 6.6 billion in asset-backed securities (ABS) in Q1, a year-over-year increase of approximately 25% [12] - The effective tax rate for Q1 was 18%, higher than the typical rate of approximately 15% due to withholding tax provisions [28] - The company has initiated a share repurchase program, expecting total repurchases this year to be no less than USD 680 million [20] Q&A Session Summary Question: Impact of new loan facilitation rules and credit quality trends - Management indicated that new regulations are a positive signal for the industry, promoting orderly development and recognizing the value of leading loan facilitation platforms [36] - Asset quality remains stable, with the C2M2 ratio at 0.6%, significantly better than previous periods [39] Question: Asset quality indicators and credit demand trends - The increase in day one delinquency was attributed to changes in loan mix, with a higher percentage from embedded finance channels [44] - Credit demand has shown early signs of recovery, but macro uncertainties persist [47] Question: Impact of US-China trade tensions and potential delisting risk - The direct impact of tariffs on the business is limited, with only a small percentage of loan volume related to exports [50] - The company has a clear plan to address potential ADR delisting risks, including a secondary listing in Hong Kong [54] Question: Customer acquisition costs and strategies - The increase in customer acquisition costs was driven by a change in business mix, with a focus on efficiency rather than just cost [60] - The company plans to adjust acquisition strategies based on macro conditions and customer demand [62] Question: Loan demand trends and funding liquidity - Recent policy measures to boost consumption have positively impacted credit demand, and funding costs are expected to decrease slightly [66] - The company will maintain a prudent lending strategy while pursuing sustainable growth [67]

Financial Data and Key Metrics Changes - Non-GAAP net income increased by 59.9% year over year to RMB 1.93 billion, while non-GAAP EPADS on a fully diluted basis rose by 78.5% to RMB 13.5 [6] - Total revenue for Q1 was RMB 4.69 billion, compared to RMB 4.48 billion in Q4 and RMB 4.15 billion a year ago [20] - Non-GAAP net profit was RMB 1.93 billion in Q1 compared to RMB 1.97 billion in Q4 [26] Business Line Data and Key Metrics Changes - Revenue from credit-driven services was RMB 3.11 billion in Q1, up from RMB 2.89 billion in Q4 [20] - Revenue from platform services was RMB 1.58 billion in Q1, slightly down from RMB 1.59 billion in Q4 [21] - Loan volume from embedded finance channels grew by 36% year over year, while loan volume surged by roughly 106% [13] Market Data and Key Metrics Changes - The company added 1,540,000 new credit line users in Q1, up 6% year over year [11] - Ninety-day delinquency rate was 2.02% in Q1, down from 2.09% in Q4 [23] - The overall ROA of embedded finance channels improved by 20% on a sequential basis [13] Company Strategy and Development Direction - The company is rolling out an AI plus credit strategy aimed at building the industry's first AI agent platform [7] - Plans to recruit an additional 100 algorithm engineers by the end of the year to accelerate transformation into an AI-native organization [7] - The company expects to maintain a low funding cost in the long run while adopting a prudent lending strategy [66] Management Comments on Operating Environment and Future Outlook - Management remains cautiously optimistic about the economy, supported by technological innovation and government measures to boost domestic demand [16] - The macroeconomic and policy landscape is showing signs of stabilization, which will provide a favorable environment for the consumer credit industry [16] - The company expects non-GAAP net income for Q2 to be between RMB 1.75 billion and RMB 1.85 billion, representing a year-on-year growth of 24-31% [30] Other Important Information - The company issued RMB 6.6 billion in ABS, a year-over-year increase of approximately 25% [11] - The effective tax rate for Q1 was 18%, higher than the typical rate of approximately 15% due to withholding tax provisions [26] - The company has executed a share repurchase program with a total repurchase expected to be no less than USD 680 million this year [18] Q&A Session Summary Question: Impact of new loan facilitation rules and credit quality trends - Management views the new rules as a positive signal for the industry, promoting orderly development and recognizing the value of leading loan facilitation platforms [34] - Asset quality remains stable, with the C2M2 ratio at 0.6%, significantly better than previous periods [35][36] Question: Asset quality indicators and credit demand trends - The increase in day one delinquency was driven by a change in loan mix, with a higher percentage from embedded finance channels [42] - Credit demand has shown early signs of recovery, but macro uncertainties persist [37][45] Question: Assessment of tariff tensions and ADR delisting risk - The direct impact of tariffs on the business is limited, with only a small percentage of loan volume affected [48] - The company has a clear plan to respond to potential ADR delisting risks, including a secondary listing in Hong Kong [52][54] Question: Customer acquisition costs and strategy adjustments - The increase in customer acquisition cost was driven by a change in business mix, with a higher contribution from API channels [58] - The company will continue to monitor macro changes and adjust acquisition strategies accordingly [62] Question: Loan demand trends and funding liquidity - Recent government policies aimed at boosting consumption have positively impacted credit demand [65] - The company expects funding costs to decrease slightly from Q1 levels and plans to optimize its funding structure [66]

Financial Data and Key Metrics Changes - For Q1 2025, Trip.com Group reported a net revenue of RMB 13.8 billion, representing a 16% increase year over year and a 9% increase quarter over quarter, driven by strong travel consumption and resilient demand across segments [23] - Adjusted EBITDA grew by 7% year over year, reaching RMB 4.2 billion, compared to RMB 4 billion in the same period last year [13][27] - Diluted earnings per ordinary share were RMB 6.09 (US$0.84), while non-GAAP diluted earnings per share were RMB 5.90 (US$0.82) [27][28] Business Line Data and Key Metrics Changes - Accommodation reservation revenue for Q1 was RMB 5.5 billion, a 23% increase year over year and a 7% increase quarter over quarter [23] - Transportation ticketing revenue was RMB 5.4 billion, reflecting an 8% year over year increase and a 13% increase quarter over quarter [24] - Packaged tour revenue reached RMB 947 million, representing a 7% increase year over year and a 9% increase quarter over quarter [25] - Corporate travel revenue was RMB 573 million, a 12% increase year over year but an 18% decrease quarter over quarter, consistent with normal seasonality [26] Market Data and Key Metrics Changes - Inbound travel bookings surged by approximately 100% year over year, with hotel bookings from key visa-free countries in APAC increasing by over 240% [15][16] - Overall bookings on the international OTA platform grew by over 60% year over year, with APAC remaining a major growth engine [14] - Outbound air bookings returned to more than 120% of 2019 levels, outperforming the market by 30-40% [17] Company Strategy and Development Direction - The company is focusing on enhancing its AI capabilities to improve user experience and streamline the travel booking process, with AI tools integrated throughout the customer journey [10][11] - Trip.com aims to capture the growing inbound travel market by enriching its offerings and improving service capabilities, including multilingual support and personalized itineraries [9] - The company is committed to expanding its market presence in both mature and emerging markets, leveraging strategic partnerships and localized operations [8][15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the resilience of travel demand, supported by strong consumer confidence and favorable policies [29] - The company anticipates continued growth in inbound travel due to favorable visa policies and increased accessibility to China [16][72] - Management noted that leisure travel demand remains strong, with corporate users expecting their travel budgets to grow or remain unchanged by 2025 [48] Other Important Information - The company has repurchased approximately US$84 million of its shares, demonstrating a commitment to delivering value to shareholders [28][80] - Trip.com has launched free city tours for transit travelers in Shanghai and Beijing to enhance visitor experience [17] Q&A Session Summary Question: Insights on AI in the travel industry - Management discussed the strengths of vertical AI agents in providing real-time travel data and enhancing the travel experience, while general AI agents offer broader information [31][32] Question: Performance during the Labor Day holiday - Domestic hotel bookings increased by over 20% year over year, with inbound bookings surging by approximately 150% [36][37] Question: Outbound travel trends and expectations - Outbound bookings have consistently outperformed the industry, with strong growth in long-haul destinations like Europe [39][40] Question: Hotel price trends and outlook - Hotel ADR decreased by high single digits in Q1, but prices stabilized during the Labor Day holiday, with expectations for stabilization due to increasing travel demand [43][44] Question: Consumer sentiment amid macroeconomic conditions - Travel demand remains resilient, with leisure travel demand strong and corporate travel budgets expected to grow or remain stable [47][48] Question: Domestic competitive landscape - Competition in the domestic market is rationalized, with a strong focus on loyalty programs and customer service [51][52] Question: International business marketing strategies - The company is intensifying marketing efforts in Asia, leveraging mobile app user acquisition as a key growth strategy [59][60] Question: Inbound business developments - Inbound travel has seen strong momentum due to favorable policies, with significant growth in bookings [70][72] Question: Sales and marketing expenses outlook - Marketing expenses may fluctuate due to seasonality, but the company aims to improve marketing efficiencies in the long term [75][76] Question: Capital return program updates - The company plans to continue share buybacks and has approved a total amount of US$600 million for this purpose [79][80]

Financial Data and Key Metrics Changes - In Q1 2025, the company's revenue reached USD 84 million, a 6.5% increase year over year, exceeding guidance [7][21] - Net margin improved from 39.5% to 43.4% year over year, reflecting effective growth strategies [9][21] - Net income increased by 17% year over year to USD 36.4 million [21][26] Business Line Data and Key Metrics Changes - The flagship application, Yalla Ludo, saw significant user growth, with average monthly active users increasing by 17.9% year over year to 44.6 million [17] - The gaming sector is experiencing unique growth momentum due to the MENA region's young population and enhanced digital infrastructure [12] Market Data and Key Metrics Changes - The MENA region remains a core strategic market, showing remarkable stability and potential for growth [9][10] - The company is leveraging localized materials to enhance AI content moderation, leading to improved recognition speed and accuracy in the region [11] Company Strategy and Development Direction - The company is committed to R&D and AI deployment to enhance user experience and operational efficiency [10][11] - Plans to accelerate share repurchases, raising the buyback target to USD 50 million for 2025, reflecting a commitment to shareholder returns [13][14] Management's Comments on Operating Environment and Future Outlook - Management noted that the global macroeconomic environment is rapidly evolving, but the MENA region is well-positioned for growth [9][10] - The company expects revenues for Q2 2025 to be between USD 76 million and USD 83 million, indicating cautious optimism [28] Other Important Information - The company has successfully integrated AI applications into user profile management, optimizing customer acquisition efficiency [11] - The cash position remains strong, with cash and equivalents totaling USD 690.9 million as of March 31, 2025 [27] Q&A Session Summary Question: What is the main driver of the significant year-over-year increase in net margin and guidance for next quarter? - Management indicated that revenues from game services, particularly Yalla Ludo, are the main growth driver, with a significant decrease in selling and marketing expenses contributing to the improved net margin [32][33] Question: Can management share the recent developments of the two flagship products, Yalla and Yalla Ludo? - Management highlighted that Yalla is celebrating its ninth anniversary with in-app celebrations, while Yalla Ludo continues to engage users through tournaments and operational activities [36][37] Question: What is the mindset behind the shareholder return plan going forward? - Management expressed satisfaction with the recent market correction and confirmed that the buyback program is accelerating, with a raised target for share repurchases [40][41] Question: Can management brief us on the advancements in mid-core and hardcore games? - Management confirmed that several mid-core games are in the pipeline, with potential launches as early as Q3, focusing on both the MENA region and overseas markets [45] Question: Where do we see a more ambitious user acquisition plan in the future? - Management noted that MAU growth in Q1 exceeded expectations, driven by refined user acquisition strategies, and anticipates a full-year MAU growth of around 10% year over year [49]

Financial Data and Key Metrics Changes - For Q1 2025, Trip.com Group reported net revenue of RMB 13.8 billion, a 16% increase year over year and a 9% increase quarter over quarter, driven by strong travel consumption and resilient demand across segments [24][29] - Adjusted EBITDA for Q1 was RMB 4.2 billion, compared to RMB 4 billion in the same period last year and RMB 3 billion in the previous quarter, indicating continued operational efficiency improvement [27][29] - Diluted earnings per ordinary share were RMB 6.09 (US$0.84), while non-GAAP diluted earnings per share were RMB 5.90 (US$0.82) for Q1 2025 [28] Business Line Data and Key Metrics Changes - Accommodation reservation revenue for Q1 was RMB 5.5 billion, representing a 23% increase year over year and a 7% increase quarter over quarter [24] - Transportation ticketing revenue for Q1 was RMB 5.4 billion, reflecting an 8% increase year over year and a 13% increase quarter over quarter [25] - Packaged tour revenue for Q1 was RMB 947 million, a 7% increase year over year and a 9% increase quarter over quarter [25] Market Data and Key Metrics Changes - Inbound travel bookings surged by approximately 100% year over year, with hotel bookings from key visa-free countries in APAC increasing by over 240% [15][16] - Outbound hotel and air bookings returned to more than 120% of 2019 levels, outperforming the market by 30-40% [17] - Domestic hotel bookings continued to see double-digit growth year over year, indicating strong consumer appetite for local exploration [18] Company Strategy and Development Direction - The company is focusing on enhancing its AI capabilities to improve user experience and streamline the travel booking process, with AI tools like TripGenie seeing a 50% increase in average user session duration [9][11] - Trip.com aims to capture the growing inbound travel market by enriching its offerings and improving service capabilities, including multilingual support and personalized itineraries [8][15] - The company is committed to sustainable travel and rural revitalization, having built 34 country retreats to stimulate local economies [22] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the resilience of travel demand, supported by strong consumer confidence and favorable policies [29] - The company anticipates continued growth in both inbound and outbound travel, with a focus on capturing opportunities in emerging markets [7][24] - Management noted that leisure travel demand remains strong, with corporate users expecting their travel budgets to grow or remain unchanged by 2025 [50] Other Important Information - The company has repurchased approximately US$84 million of its shares, demonstrating a commitment to delivering value to shareholders [28][82] - The balance of cash and cash equivalents as of March 31, 2025, was RMB 92.9 billion (US$12.8 billion) [28] Q&A Session Summary Question: Insights on AI in the travel industry - Management discussed the strengths of vertical AI agents in providing real-time travel data and enhancing user experience, while general AI agents offer broader information [31][33] Question: Performance during Labor Day holiday - Domestic hotel bookings increased by over 20% year over year, with inbound bookings surging by approximately 150% [37] Question: Outbound travel trends and expectations - Outbound bookings have consistently outperformed the industry, with expectations for double-digit annual growth [40] Question: Hotel industry performance and pricing outlook - Hotel ADR decreased by high single digits in Q1, but prices stabilized moving into Q2, with expectations for stabilization due to increasing travel demand [44] Question: Consumer sentiment amid macro environments - Travel demand remains resilient, with leisure travel demand strong and business travel showing stable demand [50] Question: Domestic competitive landscape - Competition in the domestic market is rationalized, with a strong focus on loyalty programs and customer retention [54] Question: Insights into first quarter performance - Overall bookings increased by more than 60% year over year, with APAC as a top priority for growth [57] Question: International business marketing strategies - The company is intensifying marketing efforts in Asia, with a focus on direct app user acquisition proving most effective [61] Question: Inbound business developments - Inbound travel has seen strong momentum due to favorable policies, with significant growth in bookings [72] Question: Sales and marketing expenses outlook - Marketing expenses may fluctuate due to seasonality, but the company aims to improve efficiencies through increased direct mobile traffic [78] Question: Capital return program - The company plans to continue share buybacks and has already returned US$200 million in cash dividends to shareholders [82]

Financial Data and Key Metrics Changes - The company reported Q1 2025 revenue of USD 84 million, a 6.5% increase year over year, exceeding guidance [6][20] - Net margin improved from 39.5% to 43.4% year over year, with net income rising 17% to USD 36.4 million [7][24] - Non-GAAP net margin increased to 46.6%, reflecting strong fundamentals and a clear strategy [21] Business Line Data and Key Metrics Changes - The gaming business is a significant growth driver, with a robust product pipeline and three titles set for release in Q3 [11][42] - Monthly active users (MAU) increased by 17.9% year over year to 44.6 million, driven by effective user engagement strategies [15][45] - Selling and marketing expenses decreased by 14.3%, contributing to improved profitability [22] Market Data and Key Metrics Changes - The MENA region remains a core strategic market with high internet penetration and a young demographic, providing growth opportunities [7][8] - The company is leveraging AI for content moderation and user profile management, enhancing user experience and acquisition efficiency [10] Company Strategy and Development Direction - The company is committed to R&D and AI deployment to capitalize on digital service opportunities in the MENA region [8][10] - Plans to increase share repurchase targets to USD 50 million for 2025, reflecting a commitment to shareholder returns [12][40] Management Comments on Operating Environment and Future Outlook - Management noted the stability and potential upside in the MENA region despite global economic volatility [7] - The company expects Q2 2025 revenues to be between USD 76 million and USD 83 million, based on current market conditions [26] Other Important Information - The company has repurchased over 4.2 million ADS or Class A ordinary shares in 2025, totaling approximately USD 27.4 million [25] - The company plans to cancel all shares repurchased this year to benefit shareholders [13] Q&A Session Summary Question: What is the main driver of the significant year-over-year increase in net margin and guidance for next quarter? - Management indicated that revenues from game services are the main growth driver, with decreased selling and marketing expenses supporting robust net margin performance [29][31] Question: Can management share the recent developments of flagship products Yala and Yala Ludo? - Management highlighted ongoing celebrations for Yala's ninth anniversary and continued user engagement initiatives for Yala Ludo, which are generating steady cash flow [34][36] Question: What is the mindset behind the shareholder return plan going forward? - Management expressed satisfaction with the recent market correction and confirmed an accelerated buyback program, raising the target to USD 50 million [38][40] Question: Can management brief on advancements in mid-core and hardcore games? - Management confirmed several mid-core games in the pipeline, with potential launches as early as Q3, focusing on both MENA and overseas markets [41][42] Question: Where do we see a more ambitious user acquisition plan in the future? - Management noted that MAU growth exceeded expectations in Q1, driven by refined user acquisition strategies, and expects full-year MAU growth to be around 10% year over year [44][46]

8x8 (EGHT) Q4 2025 Earnings Call May 19, 2025 05:00 PM ET Company Participants Kate Patterson - GVP - FinanceSamuel Wilson - Chief Executive OfficerKevin Kraus - Chief Financial OfficerPeter Levine - Managing DirectorSiti Panigrahi - Managing DirectorCatharine Trebnick - Managing DirectorMichael Funk - SVPJames Faucette - Managing Director Operator Thank you for standing by, and welcome to 8x8's Fourth Quarter and Fiscal Year twenty twenty five Earnings Conference Call. At this time, all participants are in ...

Financial Data and Key Metrics Changes - Total revenue for Q4 was $177 million, near the midpoint of guidance, while service revenue totaled $171.6 million, also near the midpoint of guidance [29] - Year-over-year growth in service revenue, excluding Fuse customers, accelerated to 4.6% from 2.7% in Q3, marking the highest growth rate in 10 quarters [10] - For fiscal year 2025, service revenue excluding Fuse customers grew 2.8%, compared to 1.8% in fiscal year 2024 [10] - Gross margin for the quarter was 69%, at the low end of guidance, driven by a revenue mix with lower margin platform usage revenue growing to approximately 13.5% of total revenue [30] - Operating margin was 10%, at the high end of guidance, with stock-based compensation declining to 4.6% of total revenue, a multiyear low [31] Business Line Data and Key Metrics Changes - The number of customers with three or more products increased 13% year-over-year to over 700 customers, indicating successful cross-selling [11] - Sales of Microsoft Teams integration saw new license sales up 72% in Q4, with cumulative licenses sold growing 30% year-over-year to over 550,000 seats [12] - The transition from the legacy Fuse platform is on track, with remaining revenue from Fuse customers reduced to under 5% of service revenue, down from approximately 11% in Q4 2024 [29] Market Data and Key Metrics Changes - The company noted a shift in the economic picture due to recent tariff actions and global uncertainty, impacting sales cycles and spending [7] - The U.S. market experienced some chaos in March and April, with elongated deal cycles, while the rest of the world continued to perform steadily [44] Company Strategy and Development Direction - The company is focused on building a durable, cash-generative business that creates long-term value, emphasizing disciplined execution and platform innovation [7] - A massive transformation began in fiscal year 2023, with a clear plan to fix the financial model, invest in innovation, and improve customer experience outcomes [9] - The go-to-market model has been rebuilt around solution selling and partner enablement, with ongoing adjustments to improve performance [22] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's future, citing a solid foundation for growth and the expectation of high single-digit revenue growth and double-digit operating margins in the coming years [25] - The company anticipates that the headwinds from the Fuse platform will lessen significantly in fiscal year 2027, allowing for improved growth rates [25] - Management remains realistic about challenges ahead but sees signs of a tailwind, with growth accelerating in the core business [24] Other Important Information - The combined cash flow from operations for fiscal years 2024 and 2025 is the highest in the company's history, representing over half of its market capitalization [10] - The company has made significant progress in debt reduction, with over $209 million reduced since August 2022, enhancing financial flexibility [28] Q&A Session Summary Question: What are you hearing from your field reps regarding macro impacts? - Management noted elongated deal cycles and some shrinking depending on urgency, with a calmer environment in May compared to earlier months [42][43] Question: Can you clarify the status of your go-to-market changes? - The company is approximately 60-70% through the go-to-market rebuild, focusing on solution selling and fine-tuning processes [46] Question: What is the adjusted service revenue growth forecast for fiscal year 2026, excluding Fuse? - The company expects positive growth rates for fiscal year 2026, with the headwinds from Fuse expected to diminish [48][52] Question: What is driving the expected high single-digit growth by fiscal year 2028? - Growth is anticipated from increased multi-product customers, improved retention rates, and the rollout of new products [76][80] Question: How is the cash flow guidance for fiscal year 2026 structured? - The guidance reflects investments in growth, with a focus on maintaining stable net income despite some margin compression [60] Question: Why is the company winning in the CCaaS space? - The company offers a complete solution with best-in-breed technology from a single vendor, which is appealing to mid-market and enterprise customers [64][66]