Financial Performance - Revenue for the six months ended June 30, 2019, was RM 39,037,000, a decrease of 13.3% from RM 45,042,000 in the same period of 2018[17]. - Operating profit for the period was RM 6,727,000, down 26.5% from RM 9,144,000 in the previous year[17]. - Profit before tax decreased to RM 5,938,000, compared to RM 9,091,000 in the same period last year, representing a decline of 34.5%[17]. - Basic earnings per share for the period was 1.48 sen, down from 2.27 sen in the previous year, reflecting a decrease of 34.9%[17]. - The total comprehensive income for the period was 6,756 thousand HKD, a decrease from 24,904 thousand HKD reported for the previous year-end, marking a decline of approximately 73%[36]. - The group recorded a net profit of approximately 5.94 million MYR for the six months ended June 30, 2019, down from 9.09 million MYR in the same period of 2018, resulting in a net profit margin decrease from 20.2% to 15.2%[162]. Assets and Liabilities - Total assets as of June 30, 2019, were RM 78,805,000, a decrease from RM 95,815,000 as of December 31, 2018[23]. - Current liabilities amounted to RM 7,512,000, compared to RM 6,875,000 at the end of 2018, indicating an increase of 9.2%[23]. - The company's net asset value decreased to RM 77,068,000 from RM 95,216,000, reflecting a decline of 19.0%[29]. - The group’s total assets are reported at 2,468,000 MYR, with property assets contributing significantly[56]. - The total liabilities of the group amount to 1,866,000 MYR, with 958,000 MYR classified as current lease liabilities[96]. - The asset-to-liability ratio increased to 4.79% as of June 30, 2019, from 0.82% as of December 31, 2018, indicating a significant rise in total debt[169]. Cash Flow - The net cash generated from operating activities for the six months ended June 30, 2019, was 2,001 thousand HKD, down from 7,457 thousand HKD in the same period of 2018, indicating a decrease of about 73%[41]. - The company paid dividends amounting to 24,000 thousand HKD during the period, which is a significant cash outflow impacting the overall liquidity[41]. - Cash inflow from operating activities for the six months ended June 30, 2019, was approximately 2.00 million MYR, a decrease from 7.46 million MYR in the same period of 2018[163]. - The cash and cash equivalents at the end of the period were 30,277 thousand HKD, down from 64,330 thousand HKD at the beginning of the period, indicating a decrease of approximately 53%[41]. Employee Costs - Employee costs decreased by approximately MYR 0.92 million or 3.2% to about MYR 27.98 million, attributed to a reduction in average employee numbers from 1,495 to 1,396[155]. - Employee costs for the six months ended June 30, 2019, totaled approximately 27.98 million MYR, accounting for 71.7% of the group's revenue, up from 64.2% in the same period of 2018[170]. - The group had 1,360 employees, a decrease from 1,413 employees as of June 30, 2018, with total employee costs amounting to approximately MYR 27.98 million, down from MYR 28.90 million in the previous year[187]. Market and Operational Strategy - The company is focused on enhancing operational efficiency and exploring new market opportunities to drive future growth[12]. - The group is currently evaluating the optimal timing for expanding external customer contact centers and establishing dispatch customer contact centers[177]. - The overall market outlook for the local market in the second half of 2019 is expected to remain robust, with new projects being initiated with a new insurance company[195]. - The group is focusing on expanding its market position as a leading external customer contact service provider in Malaysia by establishing a dispatch customer contact center and upgrading its existing IT systems[195]. Accounting Standards - The company adopted the new Hong Kong Financial Reporting Standard 16 on leases, which has impacted the accounting treatment of lease liabilities and right-of-use assets starting January 1, 2019[46]. - The company has not recognized any significant impact from the new accounting standards on its consolidated financial statements, except for the adoption of HKFRS 16[46]. - The transition to HKFRS 16 resulted in additional right-of-use assets and lease liabilities being recognized, impacting retained earnings[79]. Customer Concentration - The top five customers accounted for approximately 70.8% of total revenue for the six months ended June 30, 2019, compared to 64.4% in the same period of 2018, indicating a concentration risk[171].

Financial Performance - The group's net profit for the year ended December 31, 2018, was approximately MYR 15.13 million, an increase of over 187% compared to approximately MYR 5.26 million for the year ended 2017[12]. - Total revenue decreased by 3% from approximately MYR 85.67 million to approximately MYR 83.14 million[16]. - The company recorded a net profit of approximately MYR 15.13 million for the year ended December 31, 2018, compared to MYR 5.26 million for the year ended December 31, 2017, resulting in a net profit margin increase from 6.1% to 18.2%[45]. - Other income increased by approximately 4.1% to about MYR 0.77 million for the year ended December 31, 2018, primarily due to increased interest income from pledged bank deposits[34]. - The company generated cash flow from operating activities of approximately MYR 23.35 million for the year ended December 31, 2018, compared to MYR 2.82 million in 2017, indicating improved operational efficiency[46]. - The capital debt ratio of the group as of December 31, 2018, was 0.8%, down from 1.2% in 2017, indicating improved financial stability[51]. - The total employee costs for the year ended December 31, 2018, were approximately MYR 56.27 million, a decrease from MYR 58.34 million in 2017[61]. - Employee costs for the year ended December 31, 2018, amounted to approximately MYR 56.27 million, a decrease of about 3.5% from MYR 58.34 million for the year ended December 31, 2017, due to a reduction in average monthly employee count from 1,446 to 1,427[36]. Operational Metrics - The total number of service seats booked from clients was approximately 1,062 as of December 31, 2018[12]. - The average number of booked service seats decreased from approximately 1,172 in 2017 to about 1,139 in 2018, reflecting a decline in client bookings, particularly in the insurance and banking sectors[33]. - The average number of employees was 1,427 for the year ended December 31, 2018, compared to 1,446 in 2017[17]. - The group generated total employee costs of approximately MYR 56.27 million, accounting for 67.7% of total revenue for the year ended December 31, 2018[17]. Strategic Initiatives - The group plans to establish a dispatch customer contact center to leverage the potential of outsourced customer contact services[12]. - The group aims to upgrade and enhance existing IT systems and develop a comprehensive billing and reconciliation system[12]. - The company plans to establish a dispatched customer contact center and upgrade existing IT systems to strengthen its market position in Malaysia[29]. - The group is currently evaluating the optimal timing for expanding its external customer contact services and establishing a customer contact center[52]. Governance and Compliance - The board of directors consists of six members, including three executive directors and three independent non-executive directors, ensuring a balanced oversight structure[115]. - The company has complied with the listing rules regarding the appointment of at least three independent non-executive directors, with at least one possessing suitable accounting and financial management expertise[119]. - The company has maintained a high level of corporate governance to enhance performance and credibility[113]. - The board is responsible for significant decisions, including business strategy, risk management, and major acquisitions[114]. - The company has established a governance policy to ensure compliance with legal and regulatory requirements[165]. - The company has a focus on risk management and internal controls, reviewing their effectiveness regularly[158]. Shareholder Engagement - The company emphasizes high transparency through various channels, including annual general meetings and analyst briefings[168]. - The company has been actively engaging with shareholders and investors to enhance communication and transparency[172]. - The company has established a dividend policy that allows for cash or stock dividends, subject to board discretion and shareholder approval[147]. - The board recommended a final dividend of 6 cents per ordinary share for the year ending December 31, 2018, subject to shareholder approval[183]. Miscellaneous - The group faced minimal foreign exchange risk as most transactions were conducted in its functional currency, the Malaysian Ringgit[60]. - The company has not engaged in any significant acquisitions or disposals during the year ended December 31, 2018[64]. - The company and its subsidiaries did not purchase, redeem, or sell any listed securities during the year ending December 31, 2018[185]. - The group reported a total revenue of approximately 120,000 MYR in charitable donations during the year[184]. - As of December 31, 2018, the company had distributable reserves of approximately 92 million MYR[186].