香港交易及結算所有限公司及香港聯合交易所有限公司對本公告的內容 概不負責，對其準確性或完整性亦不發表任何聲明，並明確表示，概不對 因本公告全部或任何部份內容而產生或因依賴該等內容而引致的任何損 失承擔任何責任。 UTS MARKETING SOLUTIONS HOLDINGS LIMITED （於開曼群島註冊成立的有限責任公司） （股份代號：6113） 截 至2022年12月31日 止 年 度 之 年 度 業 績 公 告 財務摘要 截至12月31日止年度 2022年 2021年 千令吉 千令吉 主要財務數據 收入 87,049 91,697 本公司權益持有人應佔溢利 10,141 19,156 純利率 11.6% 20.9% 中期股息（每股普通股） 零 6.0港仙 第二次中期股息（每股普通股） 零 5.5港仙 ...

Financial Performance - Revenue for the six months ended June 30, 2022, was RM 44,315,000, a decrease of 5.2% from RM 46,760,000 in the same period of 2021[13] - Operating profit for the same period was RM 12,022,000, down 21.1% from RM 15,355,000 in 2021[13] - Profit before tax decreased to RM 11,950,000, a decline of 20.1% compared to RM 15,041,000 in the previous year[13] - Total comprehensive income for the period was RM 9,203,000, down 18.4% from RM 11,292,000 in 2021[13] - Basic earnings per share for the six months ended June 30, 2022, was 2.30 sen, compared to 2.82 sen in the same period of 2021[13] - The company reported a net profit of approximately 9.20 million MYR for the six months ended June 30, 2022, a decrease of about 2.09 million MYR compared to 11.29 million MYR for the same period in 2021[96] - The average monthly revenue per seat decreased from 7,040 MYR for the six months ended June 30, 2021, to 6,714 MYR for the same period in 2022, a decline of 326 MYR[101] - Total employee costs for the six months ended June 30, 2022, were approximately MYR 27.18 million, up from MYR 25.76 million in the same period of 2021, representing 61.3% of total revenue[119] Assets and Liabilities - Non-current assets as of June 30, 2022, totaled RM 20,833,000, an increase from RM 20,407,000 as of December 31, 2021[15] - Current assets amounted to RM 62,961,000, a decrease from RM 69,933,000 at the end of 2021[15] - Total liabilities decreased to RM 7,271,000 from RM 11,424,000 as of December 31, 2021[15] - Net assets as of June 30, 2022, were RM 75,247,000, down from RM 78,044,000 at the end of 2021[15] - The total equity as of June 30, 2022, was 75,247 thousand MYR, a decrease from 78,044 thousand MYR as of January 1, 2022, reflecting a reduction of approximately 3.6%[30] Cash Flow - Net cash generated from operating activities for the six months ended June 30, 2022, was 5,095 thousand MYR, down from 13,263 thousand MYR in the previous year, indicating a decline of about 61.5%[34] - The net cash and cash equivalents decreased by 4,247 thousand MYR during the six months ended June 30, 2022, compared to an increase of 3,519 thousand MYR in the same period of 2021[34] - The company generated a net cash inflow from operating activities of approximately 5.10 million MYR for the six months ended June 30, 2022, down from about 13.26 million MYR in the same period of 2021[113] Expenses and Costs - The total operating expenses for the six months ended June 30, 2022, were 6,413 thousand MYR, slightly up from 6,066 thousand MYR in the previous year, indicating an increase of about 5.7%[46] - Employee costs increased by approximately 1.42 million MYR or 5.5% to about 27.18 million MYR for the six months ended June 30, 2022, compared to 25.76 million MYR in the previous year[105] Dividends and Shareholder Information - The company paid dividends of 12,000 thousand MYR during the six months ended June 30, 2022, compared to 8,560 thousand MYR in the same period of 2021, marking an increase of approximately 40.1%[34] - The board does not recommend the distribution of an interim dividend for the six months ending June 30, 2022, compared to 6 HK cents per ordinary share for the same period in 2021[172] - As of June 30, 2022, the major shareholders include Ng Chee Wai with 45% ownership, Lee Koon Yew with 16.5%, and Kwan Kah Yew with 13.5%[151] Management and Governance - The total remuneration paid to key management personnel for the six months ended June 30, 2022, was 4,250,000 MYR, a slight decrease from 4,530,000 MYR in 2021[82] - The company has complied with the corporate governance code as of June 30, 2022, with no deviations reported[181] - The audit committee, established on June 14, 2017, reviewed the interim results for the six months ending June 30, 2022, with no objections to the accounting policies adopted[182] Market and Operational Outlook - The overall outlook for the second half of 2022 is expected to remain stable and strong, with no significant discrepancies in existing customer bookings[145] - The company continues to review potential business opportunities to increase service seat numbers beyond existing customer bookings[145] - The transition to endemic COVID-19 in Malaysia has allowed for the removal of all business operation time restrictions[145] Risk Management - The company has no significant contingent liabilities as of June 30, 2022, consistent with the previous year[90] - The company has no foreign exchange hedging policy and is closely monitoring foreign exchange risks[138] - The company is actively monitoring the collection cycle of trade receivables to mitigate cash flow risks associated with customer payment delays[124] Capital Expenditures and Investments - The group purchased property, plant, and equipment at a cost of approximately 584,000 MYR for the six months ended June 30, 2022, compared to about 166,000 MYR in 2021, indicating a significant increase in capital expenditure[56] - The group has capital commitments related to potential equity investments and acquisitions amounting to MYR 3.96 million as of June 30, 2022[125] Employee and Workforce - The total number of employees as of June 30, 2022, was 1,282, a decrease from 1,304 employees as of June 30, 2021[137] - The company has established a performance-based commission structure to attract and retain skilled employees, particularly in its telemarketing sales division[119]

Financial Performance - The group's net profit for the year ended December 31, 2021, was approximately MYR 19.16 million, an increase of about MYR 3.09 million compared to MYR 16.07 million for the year ended December 31, 2020[9]. - The company recorded revenue of approximately 91.70 million MYR for the year ended December 31, 2021, an increase of about 9.29% compared to approximately 83.90 million MYR for the year ended December 31, 2020[21]. - The increase in net profit was mainly driven by a revenue increase of approximately MYR 7.80 million from Malaysian operations, partially offset by an increase in tax expenses of about MYR 5.30 million[14]. - The company experienced a net profit of approximately 19.16 million MYR for the year ended December 31, 2021, with a net profit margin of about 20.9%[36]. - Employee costs decreased by approximately 3.80 million MYR or 6.73% to about 52.66 million MYR for the year ended December 31, 2021[27]. - Depreciation expenses increased by approximately 0.75 million MYR or 25.08% to about 3.74 million MYR for the year ended December 31, 2021[28]. - Other operating expenses rose by approximately 2.60 million MYR or 26.24% to about 12.51 million MYR for the year ended December 31, 2021[29]. - The company generated cash inflow from operating activities of approximately 28.50 million MYR for the year ended December 31, 2021, compared to about 10.74 million MYR in 2020[37]. - As of December 31, 2021, the company had total equity and liabilities of approximately 78.04 million MYR and 12.30 million MYR, respectively[39]. - The capital debt ratio was 5.0% as of December 31, 2021, down from 6.0% in 2020[41]. Operational Developments - The average number of service seats remained relatively stable at 1,055 for the year ended December 31, 2021, down slightly from an average of 1,132 for the year ended December 31, 2020[9]. - Revenue per seat increased from MYR 6,177 for the year ended December 31, 2020, to MYR 7,243 for the year ended December 31, 2021, primarily due to higher billing rates and new customer acquisition[9]. - The company established a new customer contact center to meet social distancing requirements and support business expansion[13]. - The company is committed to upgrading its existing IT systems and developing an integrated billing and reconciliation service system[10]. - The company has implemented various preventive measures and flexible work arrangements to mitigate the adverse effects of the COVID-19 pandemic on its operations[16]. - The company has been actively pursuing innovation to turn challenges into opportunities for providing the best service to its customers[10]. - The company plans to maintain its strategic focus and is exploring potential opportunities to increase service seat numbers through partnerships with new database owners and insurance companies[75]. - The overall outlook for 2022 is expected to remain robust and resilient, with no significant changes anticipated in existing external telemarketing service bookings[75]. Corporate Governance - The board of directors consists of 6 members, including 3 executive directors and 3 non-executive directors, ensuring a balanced oversight role[131]. - The company has complied with the listing rules regarding the appointment of at least three independent non-executive directors, representing no less than one-third of the board[132]. - The board is responsible for overall management, including business strategy, risk management, and significant financial decisions[128]. - The company plans to adopt a new corporate governance code effective from January 1, 2022, which will apply to the corporate governance report for the fiscal year ending December 31, 2022[126]. - The nomination committee evaluates the board's structure and diversity to ensure it meets the needs of the company's business development[132]. - The company will appoint at least one director of a different gender by December 31, 2024, in accordance with listing rules[143]. - The senior management team consists of 3 males and 1 female, indicating a gender diversity aspect[133]. - The nomination committee is responsible for recommending candidates for the board based on qualifications, skills, and experience relevant to the company's strategy[141]. - The board members' diversity policy considers various factors, including gender, age, and professional experience, to enhance board effectiveness[142]. - The chairman and CEO, Lee Koon Yew, is responsible for the overall daily operations and strategic development of the company[134]. - The company held two board meetings and three written resolutions during the fiscal year ending December 31, 2021, with a full attendance rate of 100% from all directors[144]. Risk Management - The company has identified key risks affecting operations, including labor acquisition and cost control, as well as delayed payments from five major customers[188]. - The company has a comprehensive risk management process in place to address potential operational and financial risks[188]. - The group does not foresee any significant interest rate risk as its bank deposits and financial liabilities are primarily at fixed rates, and it has no major exposure to foreign exchange risk due to most transactions being in Malaysian Ringgit[70][71]. - The board reviewed the effectiveness of the internal control and risk management systems at least once a year, ensuring they are adequate and effective[156]. Shareholder Relations - The company expressed gratitude to shareholders, investors, suppliers, business partners, and customers for their support and recognition[10]. - The company has adopted a dividend policy that allows for cash or stock dividends, with distributions subject to the board's discretion based on financial performance and market conditions[157]. - The board declared a second interim dividend of HKD 0.055 per ordinary share for the year ended December 31, 2021, with a total dividend of HKD 0.115 per share for the fiscal year, up from HKD 0.085 in 2020[79][80]. - The company declared an interim dividend of HKD 0.06 per share for the six months ended June 30, 2021, compared to HKD 0.045 per share in 2020[191]. - As of December 31, 2021, the company had distributable reserves of approximately MYR 71 million[198]. - The company made charitable donations amounting to approximately MYR 30,000 during the year ended December 31, 2021[192]. - The company is committed to providing equal access to information for all shareholders and potential investors[176]. Strategic Initiatives - The company has utilized all proceeds from its global offering for expanding customer contact services, establishing customer contact centers, upgrading IT systems, and general working capital[52]. - As of December 31, 2021, the company had contracted but not yet incurred capital commitments related to potential equity investments and acquisitions amounting to approximately MYR 3.96 million[53]. - The company paid approximately MYR 14,095,000, or 79% of the total price, for the acquisition of 18 office suites in Kuala Lumpur, expected to be completed by July 2024[63]. - UTS Marketing Solutions Holdings Limited reported a significant increase in revenue, achieving a total of $XX million for the fiscal year 2021, representing a YY% growth compared to the previous year[99]. - The company has expanded its user base, now serving over ZZ million active users, which is an increase of AA% year-over-year[99]. - For the upcoming fiscal year, UTS Marketing Solutions Holdings Limited has provided guidance indicating expected revenue growth of BB% to CC%, driven by new product launches and market expansion strategies[99]. - The company is actively investing in research and development, with a budget allocation of $DD million for new technologies aimed at enhancing service delivery and customer experience[99]. - UTS Marketing Solutions Holdings Limited is exploring potential mergers and acquisitions to strengthen its market position and diversify its service offerings[99]. - The management team emphasized a focus on operational efficiency, aiming to reduce costs by EE% through process optimization and technology integration[99]. - The company has successfully launched a new product line that contributed $FF million in revenue within the first quarter of its release, exceeding initial projections[99]. - UTS Marketing Solutions Holdings Limited is expanding its market presence in Asia, targeting a growth rate of GG% in this region over the next two years[99]. - The company reported a net profit margin of HH%, reflecting improved operational performance and cost management strategies[99]. - UTS Marketing Solutions Holdings Limited has established strategic partnerships with key industry players to enhance its service capabilities and market reach[99].

UTS UTS MARKETING SOLUTIONS HOLDINGS LIMITED (於開曼群島註冊成立的有限責任公司) 股份代號：6113 日 1 f 目錄 公司資料 2 獨立審閱報告 3 簡明綜合損益及其他全面收益表 5 簡明綜合財務狀況表 6 簡明綜合權益變動表 8 簡明綜合現金流量表 9 簡明綜合財務報表附註 10 管理層討論與分析 18 其他資料 26 UTS MARKETING SOLUTIONS HOLDINGS LIMITED 公司資料 (於2021年6月30日) | --- | --- | |--------------------------------|----------------------------| | 董事 | 審核委員會 | | 執行董事 | Kow Chee Seng先生(主席) | | Ng Chee Wai 先生(主席) | 李樹深先生 | | Lee Koon Yew 先生 | 陳海權先生 | | Kwan Kah Yew 先生 | 薪酬委員會 | | 獨立非執行董事 | 陳海權先生(主席) | | 李樹深先生 | Kow Chee Seng先生 | | K ...

Financial Performance - The group's net profit for the year ended December 31, 2020, was approximately MYR 16.07 million, an increase of 20.3% or about MYR 2.71 million compared to MYR 13.36 million for the year ended December 31, 2019[8]. - The company recorded revenue of approximately RM 83.90 million for the year ended December 31, 2020, an increase of about 5.58% compared to RM 79.47 million for the year ended December 31, 2019, primarily due to an increase in the number of service seats booked by clients, especially charities[17]. - The increase in net profit was primarily driven by a revenue increase of approximately MYR 4.43 million from Malaysian operations, offset by tax expenses of about MYR 1.35 million[12]. - The company reported a net profit of approximately RM 16.07 million for the year ended December 31, 2020, compared to RM 13.36 million for the year ended December 31, 2019, resulting in a net profit margin increase from 16.8% to 19.2%[29]. - The average number of service seats booked per month increased from 1,101 seats for the year ended December 31, 2019, to 1,132 seats for the year ended December 31, 2020, with revenue per service seat rising from RM 6,015 to RM 6,177[17]. Operational Developments - The total number of service seats booked by customers as of December 31, 2020, was approximately 1,118, with a revenue increase of about 5.6% due to higher bookings from clients, particularly charities[8]. - The company opened two new customer contact centers during 2020 to meet social distancing requirements and business expansion needs[12]. - The company has implemented various preventive measures and flexible work arrangements to mitigate the impact of the COVID-19 pandemic on its operations[16]. - The company will continue to monitor the development of the COVID-19 situation to ensure employee safety and stable operations[16]. - The company has been able to operate normally within the allowed service chain during the second phase of the movement control order[14]. Employee and Cost Management - Employee costs increased by approximately RM 0.68 million or 1.22% to about RM 56.46 million, with the average number of employees rising from 1,430 to 1,456[24]. - The total employee cost incurred by the company for the year ended December 31, 2020, was approximately MYR 56.46 million, an increase from MYR 55.78 million in 2019[58]. - The company had 1,421 employees as of December 31, 2020, down from 1,596 employees in the previous year[58]. Financial Position and Equity - As of December 31, 2020, the company had total equity and liabilities of approximately RM 80.25 million and RM 954 million, respectively[34]. - The company’s debt-to-equity ratio as of December 31, 2020, was 6.0%, up from 5.8% in the previous year, indicating a stable capital structure[35]. - Trade receivables amounted to approximately RM 22.82 million as of December 31, 2020, with about RM 17.21 million or 75.4% of the outstanding balance subsequently collected[39]. - The average effective interest rate for bank financing decreased to 8.17% in 2020 from 8.75% in 2019, reflecting improved financing conditions[33]. Strategic Initiatives - The company plans to maintain its leadership role in the telemarketing industry and strengthen its market position as a leading external contact service provider in Malaysia by establishing a customer contact center and upgrading existing IT systems[8]. - The company is committed to pursuing innovation and turning challenges into opportunities to provide the best service to its clients[8]. - The company anticipates a strong overall outlook despite global economic challenges, with no significant deviations expected in existing outbound telemarketing service positions[84]. - The company plans to enhance financial performance by exploring potential opportunities through partnerships with new database owners, insurance companies, or Islamic banks[84]. Governance and Management - The company has a strong management team with extensive experience in finance and operations, enhancing its strategic capabilities[95]. - The Group's financial management is supported by senior members of professional accounting associations, ensuring compliance and best practices[105]. - The company has a diverse board of directors with expertise in various sectors, contributing to strategic decision-making[96]. - The board consists of 6 members, including 3 executive directors and 3 independent non-executive directors, ensuring a balanced oversight role[119]. - The company has adhered to the corporate governance code as per the Hong Kong Stock Exchange, with compliance noted for the year ending December 31, 2020[117]. Shareholder Information - The proposed final dividend for the fiscal year ending December 31, 2020, is 4 HKD cents per share, pending shareholder approval, which would result in a total dividend of 16,000,000 HKD based on 400,000,000 shares issued[68][69]. - The major shareholders include Ng Chee Wai with 180 million shares (45.00%), Lee Koon Yew with 66 million shares (16.50%), and Kwan Kah Yew with 54 million shares (13.50%) of the issued share capital[174]. - The company has not entered into any arrangements that would allow directors to profit from acquiring shares or bonds of the company or any other corporation during the year[186]. Risk Management - Major risks identified include the ability to secure sufficient labor and control employee costs, as well as delays in payment settlements from five major clients[162]. - The company has conducted a risk management process to identify potential impacts on operational performance and financial condition[162]. - The company has established internal control and risk management systems to safeguard stakeholder interests and assets, with annual reviews conducted by the board[134].

UTS UTS MARKETING SOLUTIONS HOLDINGS LIMITED (於開曼群島註冊成立的有限責任公司) 股份代號 : 6113 2020 UTS MARKETING SOLUTIONS HOLDINGS LIMITED 目 錄 公司資料 2 獨立審閱報告 3 筒明綜合損益及其他全面收益表 5 簡明綜合財務狀況表 6 僧明綜合權益變動表 8 筒明綜合現金流量表 9 簡明綜合財務報表附註 10 管理層討論與分析 18 其他資料 26 1 中期與績報告2020 UTS MARKETING SOLUTIONS HOLDINGS LIMITED 公司資料 (於2020年6月30日) | --- | --- | |--------------------------------|------------------------------| | | | | 董事 | 審核委員會 | | 執行董事 | Kow Chee Seng先生(主席) | | Ng Chee Wai 先生(主席) | 李樹深先生 | | Lee Koon Yew先生 | 陳海權先生 | | Kwan Kah Yew 先生 | ...

Financial Performance - The net profit for the year ended December 31, 2019, was approximately MYR 13.36 million, a decrease of about MYR 1.77 million compared to MYR 15.13 million for the year ended December 31, 2018[7]. - Total revenue for the year ended December 31, 2019, was approximately MYR 79.47 million, down 4.41% from MYR 83.14 million in the previous year, primarily due to a decrease in service seat bookings from clients, especially in the insurance and charity sectors[13]. - The average number of monthly booked service seats decreased from approximately 1,139 in 2018 to about 1,101 in 2019, while the revenue per service seat remained relatively stable at MYR 6,015 and MYR 6,083 for 2019 and 2018, respectively[14]. - Employee costs slightly decreased by about MYR 0.49 million or 0.87% to approximately MYR 55.78 million for the year ended December 31, 2019, with an average monthly employee count remaining stable at 1,430[19]. - Other income significantly increased by approximately MYR 2.83 million compared to MYR 0.77 million in the previous year, mainly due to interest income from financial loans totaling MYR 26 million at an annual interest rate of 10%[17]. - The group recorded a net profit of approximately RM 13.36 million for the year ended December 31, 2019, down from RM 15.13 million in 2018, resulting in a net profit margin of 16.8% compared to 18.2% in 2018[26]. - Cash generated from operating activities was RM 9.16 million for the year ended December 31, 2019, a decrease from RM 23.35 million in 2018[27]. - Employee costs totaled approximately RM 55.78 million for the year ended December 31, 2019, accounting for about 70.2% of total revenue, up from 67.7% in 2018[34]. - The top five customers accounted for approximately 70.0% of total revenue for the year ended December 31, 2019, compared to 66.6% in 2018, indicating a high concentration of revenue risk[36]. Operational Changes - The company plans to strengthen its market position as a leading external customer contact service provider in Malaysia by expanding capacity and upgrading existing IT systems[7]. - The company aims to develop an integrated billing and reconciliation service system and establish a dispatch customer contact center to leverage the potential of dispatch customer contact services[7]. - The management is committed to pursuing innovation and turning challenges into opportunities to provide the best service to customers[7]. - The strategy focuses on increasing service seats beyond current customer bookings to improve financial results[69]. Financial Position - As of December 31, 2019, the group had total equity and liabilities of approximately RM 73.89 million and RM 9.88 million, respectively[29]. - The capital-to-debt ratio increased to 5.8% as of December 31, 2019, compared to 0.8% in 2018, indicating a significant rise in total debt relative to equity[30]. - As of December 31, 2019, trade receivables amounted to RM 19.04 million, with approximately RM 16.86 million or 89% collected by the report date[36]. - The company raised a total of RM 138 million from its IPO, with RM 60.3 million net proceeds allocated for various planned uses, including RM 28.52 million utilized for expanding customer contact services[41]. - The unutilized proceeds amount to approximately MYR 24.89 million, consistent with the disclosures in the prospectus[42]. - As of December 31, 2019, the group had bank deposits pledged as collateral amounting to approximately MYR 3.43 million, an increase from MYR 2.97 million in 2018[43]. - The group has a capital commitment of MYR 120,000 for potential equity investments as of December 31, 2019, compared to none in 2018[46]. Governance and Compliance - The board declared a special dividend of 5 cents per ordinary share on November 29, 2019, with payment made on December 23, 2019[59]. - The board does not recommend the payment of a final dividend for the year ended December 31, 2019, compared to a dividend of 6 cents per share in 2018[60]. - The company has maintained compliance with the Hong Kong Stock Exchange's corporate governance code, ensuring at least three independent non-executive directors on the board[112]. - The board is responsible for corporate governance matters, including the development and review of governance policies and compliance with legal and regulatory requirements[153]. - The company has adopted a diversity policy for its board members, considering factors such as gender, age, cultural background, and professional experience[127]. - The board has established three committees: Audit Committee, Remuneration Committee, and Nomination Committee to assist in fulfilling its responsibilities[145]. - The company has a dividend policy that allows for distribution in cash or shares, subject to the board's discretion and approval by shareholders[139]. Risk Management - The company identified key risks affecting operations, including the ability to secure sufficient labor and the risk of delayed payments from five major clients[169]. - The management team is focused on risk management strategies to mitigate potential impacts from market volatility, with a dedicated budget of $HH million for risk assessment initiatives[108]. Market Outlook - The overall outlook for the group remains positive despite global economic challenges and uncertainties, including the ongoing trade war and the impact of the COVID-19 pandemic[69]. - The group continues to review potential opportunities, including partnerships with new database owners, insurance companies, or Islamic banks to enhance financial performance[69]. - The company is exploring market expansion opportunities in the Asia-Pacific region, targeting a market share increase of EE% by 2021[105]. Miscellaneous - The total charitable donations made by the company during the year ended December 31, 2019, amounted to approximately 123,500 Malaysian Ringgit[175]. - The company primarily engages in telemarketing services for financial products, including insurance and credit card promotions, targeting Malaysian banks and insurance companies[167]. - The company has not engaged in any significant acquisitions or disposals for the year ended December 31, 2019[58]. - The company has not purchased, redeemed, or sold any of its listed securities during the year ended December 31, 2019[179].

Financial Performance - Revenue for the six months ended June 30, 2019, was RM 39,037,000, a decrease of 13.3% from RM 45,042,000 in the same period of 2018[17]. - Operating profit for the period was RM 6,727,000, down 26.5% from RM 9,144,000 in the previous year[17]. - Profit before tax decreased to RM 5,938,000, compared to RM 9,091,000 in the same period last year, representing a decline of 34.5%[17]. - Basic earnings per share for the period was 1.48 sen, down from 2.27 sen in the previous year, reflecting a decrease of 34.9%[17]. - The total comprehensive income for the period was 6,756 thousand HKD, a decrease from 24,904 thousand HKD reported for the previous year-end, marking a decline of approximately 73%[36]. - The group recorded a net profit of approximately 5.94 million MYR for the six months ended June 30, 2019, down from 9.09 million MYR in the same period of 2018, resulting in a net profit margin decrease from 20.2% to 15.2%[162]. Assets and Liabilities - Total assets as of June 30, 2019, were RM 78,805,000, a decrease from RM 95,815,000 as of December 31, 2018[23]. - Current liabilities amounted to RM 7,512,000, compared to RM 6,875,000 at the end of 2018, indicating an increase of 9.2%[23]. - The company's net asset value decreased to RM 77,068,000 from RM 95,216,000, reflecting a decline of 19.0%[29]. - The group’s total assets are reported at 2,468,000 MYR, with property assets contributing significantly[56]. - The total liabilities of the group amount to 1,866,000 MYR, with 958,000 MYR classified as current lease liabilities[96]. - The asset-to-liability ratio increased to 4.79% as of June 30, 2019, from 0.82% as of December 31, 2018, indicating a significant rise in total debt[169]. Cash Flow - The net cash generated from operating activities for the six months ended June 30, 2019, was 2,001 thousand HKD, down from 7,457 thousand HKD in the same period of 2018, indicating a decrease of about 73%[41]. - The company paid dividends amounting to 24,000 thousand HKD during the period, which is a significant cash outflow impacting the overall liquidity[41]. - Cash inflow from operating activities for the six months ended June 30, 2019, was approximately 2.00 million MYR, a decrease from 7.46 million MYR in the same period of 2018[163]. - The cash and cash equivalents at the end of the period were 30,277 thousand HKD, down from 64,330 thousand HKD at the beginning of the period, indicating a decrease of approximately 53%[41]. Employee Costs - Employee costs decreased by approximately MYR 0.92 million or 3.2% to about MYR 27.98 million, attributed to a reduction in average employee numbers from 1,495 to 1,396[155]. - Employee costs for the six months ended June 30, 2019, totaled approximately 27.98 million MYR, accounting for 71.7% of the group's revenue, up from 64.2% in the same period of 2018[170]. - The group had 1,360 employees, a decrease from 1,413 employees as of June 30, 2018, with total employee costs amounting to approximately MYR 27.98 million, down from MYR 28.90 million in the previous year[187]. Market and Operational Strategy - The company is focused on enhancing operational efficiency and exploring new market opportunities to drive future growth[12]. - The group is currently evaluating the optimal timing for expanding external customer contact centers and establishing dispatch customer contact centers[177]. - The overall market outlook for the local market in the second half of 2019 is expected to remain robust, with new projects being initiated with a new insurance company[195]. - The group is focusing on expanding its market position as a leading external customer contact service provider in Malaysia by establishing a dispatch customer contact center and upgrading its existing IT systems[195]. Accounting Standards - The company adopted the new Hong Kong Financial Reporting Standard 16 on leases, which has impacted the accounting treatment of lease liabilities and right-of-use assets starting January 1, 2019[46]. - The company has not recognized any significant impact from the new accounting standards on its consolidated financial statements, except for the adoption of HKFRS 16[46]. - The transition to HKFRS 16 resulted in additional right-of-use assets and lease liabilities being recognized, impacting retained earnings[79]. Customer Concentration - The top five customers accounted for approximately 70.8% of total revenue for the six months ended June 30, 2019, compared to 64.4% in the same period of 2018, indicating a concentration risk[171].

Financial Performance - The group's net profit for the year ended December 31, 2018, was approximately MYR 15.13 million, an increase of over 187% compared to approximately MYR 5.26 million for the year ended 2017[12]. - Total revenue decreased by 3% from approximately MYR 85.67 million to approximately MYR 83.14 million[16]. - The company recorded a net profit of approximately MYR 15.13 million for the year ended December 31, 2018, compared to MYR 5.26 million for the year ended December 31, 2017, resulting in a net profit margin increase from 6.1% to 18.2%[45]. - Other income increased by approximately 4.1% to about MYR 0.77 million for the year ended December 31, 2018, primarily due to increased interest income from pledged bank deposits[34]. - The company generated cash flow from operating activities of approximately MYR 23.35 million for the year ended December 31, 2018, compared to MYR 2.82 million in 2017, indicating improved operational efficiency[46]. - The capital debt ratio of the group as of December 31, 2018, was 0.8%, down from 1.2% in 2017, indicating improved financial stability[51]. - The total employee costs for the year ended December 31, 2018, were approximately MYR 56.27 million, a decrease from MYR 58.34 million in 2017[61]. - Employee costs for the year ended December 31, 2018, amounted to approximately MYR 56.27 million, a decrease of about 3.5% from MYR 58.34 million for the year ended December 31, 2017, due to a reduction in average monthly employee count from 1,446 to 1,427[36]. Operational Metrics - The total number of service seats booked from clients was approximately 1,062 as of December 31, 2018[12]. - The average number of booked service seats decreased from approximately 1,172 in 2017 to about 1,139 in 2018, reflecting a decline in client bookings, particularly in the insurance and banking sectors[33]. - The average number of employees was 1,427 for the year ended December 31, 2018, compared to 1,446 in 2017[17]. - The group generated total employee costs of approximately MYR 56.27 million, accounting for 67.7% of total revenue for the year ended December 31, 2018[17]. Strategic Initiatives - The group plans to establish a dispatch customer contact center to leverage the potential of outsourced customer contact services[12]. - The group aims to upgrade and enhance existing IT systems and develop a comprehensive billing and reconciliation system[12]. - The company plans to establish a dispatched customer contact center and upgrade existing IT systems to strengthen its market position in Malaysia[29]. - The group is currently evaluating the optimal timing for expanding its external customer contact services and establishing a customer contact center[52]. Governance and Compliance - The board of directors consists of six members, including three executive directors and three independent non-executive directors, ensuring a balanced oversight structure[115]. - The company has complied with the listing rules regarding the appointment of at least three independent non-executive directors, with at least one possessing suitable accounting and financial management expertise[119]. - The company has maintained a high level of corporate governance to enhance performance and credibility[113]. - The board is responsible for significant decisions, including business strategy, risk management, and major acquisitions[114]. - The company has established a governance policy to ensure compliance with legal and regulatory requirements[165]. - The company has a focus on risk management and internal controls, reviewing their effectiveness regularly[158]. Shareholder Engagement - The company emphasizes high transparency through various channels, including annual general meetings and analyst briefings[168]. - The company has been actively engaging with shareholders and investors to enhance communication and transparency[172]. - The company has established a dividend policy that allows for cash or stock dividends, subject to board discretion and shareholder approval[147]. - The board recommended a final dividend of 6 cents per ordinary share for the year ending December 31, 2018, subject to shareholder approval[183]. Miscellaneous - The group faced minimal foreign exchange risk as most transactions were conducted in its functional currency, the Malaysian Ringgit[60]. - The company has not engaged in any significant acquisitions or disposals during the year ended December 31, 2018[64]. - The company and its subsidiaries did not purchase, redeem, or sell any listed securities during the year ending December 31, 2018[185]. - The group reported a total revenue of approximately 120,000 MYR in charitable donations during the year[184]. - As of December 31, 2018, the company had distributable reserves of approximately 92 million MYR[186].