SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced it has been named a BigCommerce Technology Partner, providing tens of thousands of BigCommerce customers access to the Talkdesk artificial intelligence (AI)-powered, end-to-end customer experience (CX) platform specifically designed to drive brand loyalty and customer lifetime value for retailers. Talkdesk is a contact center as a service (CCaaS) provider which aims to ...

SAN FRANCISCO--(BUSINESS WIRE)--Algolia, the world's only end-to-end AI Search and Discovery platform, today announced it has been named a BigCommerce Preferred Technology Partner ensuring BigCommerce’s thousands of customers can easily leverage Algolia's API-first digital commerce search capabilities. BigCommerce customers can seamlessly access and integrate Algolia through the BigCommerce App Marketplace. FKA Brands, a company comprising several companies including HoMedics, House of Marley and Revamp ...

AUSTIN, Texas--(BUSINESS WIRE)--BigCommerce (Nasdaq: BIGC), a leading Open SaaS ecommerce platform for fast-growing and established B2C and B2B brands, today announced the launch of Brompton, the foldable bicycle company, on the BigCommerce platform. After struggling for years with its previous ecommerce platform and tech stack, Brompton sought a new platform that offered flexibility and the ability to scale as the company grows and its priorities shift. “Our old system arguably could have been called c ...

AUSTIN, Texas--(BUSINESS WIRE)--BigCommerce (Nasdaq: BIGC), a leading Open SaaS ecommerce platform for fast-growing and established B2C and B2B brands, today announced it has been honored with the Vendors in Partnership (VIP) Award for 2024 Best Commerce or Multi-Vendor Platform. The VIP Awards recognize the solution providers that power the retail ecosystem and new ways that partnerships are formed and challenges are overcome. They acknowledge service to the retail industry and celebrate a willingness t ...

BigCommerce and Marketplacer have partnered to enable BigCommerce customers to transform their online stores into multi-vendor marketplaces. With the BigCommerce Marketplace Connector enabled by this partnership, BigCommerce customers can allow third-party sellers to list and sell products from their stores, the companies said in a Monday (Jan. 8) press release. “The BigCommerce Marketplacer connected model allows customers to expand without boundaries — turning suppliers into sellers and adding hundreds or ...

BigCommerce Holdings Inc. (NASDAQ:BIGC) Q3 2023 Earnings Conference Call November 8, 2023 8:00 AM ET Company Participants Brent Bellm - Chairman, Chief Executive Officer Daniel Lentz - Chief Financial Officer Tyler Duncan - Senior Director, Finance Conference Call Participants Connor Passarella - Truist Securities Clarke Jeffries - Piper Sandler Rob Morelli - Needham DJ Hynes - Canaccord Genuity Raimo Lenschow - Barclays George - Bank of America Securities Parker Lane - Stifel Jeremy - Jefferies Maddie Sch ...

2 ‣ We enable merchants to run best-of-breed technology solutions without friction ‣ We're the leader in omnichannel selling, helping merchants boost sales regardless of their size or existing platform Cross-sell ecommerce fully integrated with a technology, application or service Food & Beverage Financials +27% (20%) 3 Annual revenue run-rate for enterprise accounts high value, high retention enterprise accounts... is li Open SaaS 3Q20 (IPO) 8 *Note: Q3 2022 marks the 1 year anniversary of the Feedonomics ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2023 | --- | --- | --- | |---------------------------------------------------------------------------------------------------------|-----------------------------|----------------------------------------------------| | | | | | Commission | File Number: | 001-39423 | | BigCommerce (Exact Name of | Registrant ...

Financial Data and Key Metrics - Total revenue in Q2 was $75 million, up 11% YoY [16] - Subscription revenue grew 10% YoY to $56 million, while Partner and Services Revenue (PSR) increased 14% YoY to $19 million [16] - ARR grew to $331 million, up 12% YoY, with enterprise account ARR at $236 million, up 14% YoY [17] - Free cash flow was $14 million, compared to negative $16 million in Q2 2022 [22] - Operating loss improved to $3.4 million, a negative 4.5% operating margin, compared to a $13.7 million loss in the prior year [18] Business Line Data and Key Metrics - Small business ARR reached nearly $100 million, with Day 120 cohort retention rates 80%-85% higher than last year [9] - Mid-market and enterprise growth driven by improved cohort retention and pricing, with sales and marketing resources focused on these segments [6][9] - Non-enterprise ARR grew 6% YoY to $95 million, exceeding expectations [30] Market Data and Key Metrics - Americas revenue grew 9%, EMEA revenue increased 27%, and APAC revenue was up 3% YoY [16] - Expansion into 12 new countries over the past two years, with a focus on EMEA [25] - Enterprise accounts represent 71% of total ARR, with 5,929 accounts, up 9% YoY [17] Strategy and Industry Competition - Five primary growth levers: small business, mid-market, enterprise, B2B, and international expansion [9][23][24][25][37] - Focus on improving profitability and cash flow, with a shift towards mid-market and enterprise segments [22][113] - Feedonomics' AI-driven data feed optimization capabilities drive omnichannel growth, with 75% of customers reporting up to 50% improvements in conversion and ROI [10] Management Commentary on Operating Environment and Future Outlook - Management remains confident in achieving 20% long-term growth, despite elongated sales cycles in the enterprise segment [48] - Adjusted EBITDA breakeven expected in Q4 2023, with positive free cash flow achieved in Q2 [21][29] - Macroeconomic challenges, particularly in the enterprise segment, are impacting sales cycles and spending adjustments [32][115] Other Important Information - Daniel Lentz appointed as new CFO, replacing Robert Alvarez [11] - Steven Chung named President, focusing on mid-market and enterprise growth [28] - Partnership with Google to add AI-powered features to the platform later in 2023 [110] Q&A Session Summary Question: Pricing as a growth lever - Pricing is managed carefully, with recent increases showing minimal impact on retention [5][103] Question: B2B investments - Investments in B2B focus on product development and sales, with no significant difference in LTV to CAC compared to B2C [41][68] Question: Mid-market strength - Mid-market growth is strong across categories, with investments focused on EMEA [43][70] Question: International traction - U.K. remains the strongest market in EMEA, with Italy, Benelux, and Nordics also performing well [45][147] Question: Enterprise ARR growth - Enterprise ARR growth expected to finish the year in the low teens, with elongated sales cycles impacting performance [63][115] Question: Non-enterprise ARR growth - Non-enterprise ARR growth driven by pricing adjustments and improved retention, exceeding expectations [134][153] Question: EBITDA profitability - Adjusted EBITDA breakeven achieved in June, with full-quarter profitability expected in Q4 [158][173] Question: Sales efficiency - Sales efficiency in the enterprise segment is improving, with room for further optimization [164]

BECOMMERCE This presentation may contain forward-looking statements which constitute the views of the Company with respect to future events which can be identified by the use of forward-looking terminology such as "anticipate," "believe," "budget," "can," "continue," "commit," "control," "could," "estimate," "expect," "intend," "may," "ongoing," "plan," "potential," "predict," "project," "should," "will," "target" and similar words or phrases. These forward-looking statements include statements concerning t ...