Financial Data and Key Metrics Changes - First quarter sales were $4.3 billion, down 6% from last year due to lower volume and unfavorable foreign currency translation [21] - Unit volume decreased by 5%, driven by declines in consumer replacement volume in Asia Pacific and Americas [21] - Gross margin declined by 70 basis points, while SAG costs were lower by $46 million due to Goodyear Forward initiatives [21][22] - Net income increased to $115 million, driven by a $260 million gain on the sale of the OTR business [22] Business Line Data and Key Metrics Changes - Americas unit volume decreased by 600,000 units, primarily due to consumer replacement [24] - EMEA's first quarter unit volume decreased by 2%, with a segment operating income loss of $5 million, driven by higher raw material costs [26] - Asia Pacific's first quarter unit volume decreased by 12%, with segment operating income at $45 million, reflecting a strategic decision to exit less profitable business [27][15] Market Data and Key Metrics Changes - In the U.S. consumer replacement industry, low-end imports outperformed the industry, growing approximately 10% [25] - The European consumer replacement industry grew by 5%, reflecting high single-digit growth of low-end imports [26] - Asia Pacific's lower volume was largely driven by intentional choices to exit less profitable low-margin replacement business outside of China [15] Company Strategy and Development Direction - The company is focused on driving growth in the premium segment through new product launches and has extended the lineup of the Goodyear Eagle F1 Asymmetric six to nearly 250 SKUs [10] - Goodyear Forward program is critical for achieving a 10% SOI margin and net leverage of under 2.5 times by the end of the year [30] - The company is modernizing U.S. factories to increase capacity by 10 million additional premium tires in 2025 and 2026 [14][48] Management's Comments on Operating Environment and Future Outlook - Management noted significant uncertainty in light vehicle production due to global trade friction [7] - The company expects to see sequential improvements in Q2, with growth anticipated in the second half of the year [16] - Management remains confident in the strength of their value proposition with OEM customers and anticipates capturing profitable volume opportunities as the year unfolds [14][30] Other Important Information - The company expects to generate gross proceeds of at least $2 billion from asset sales as part of Goodyear Forward [20] - The Chemicals business remains under strategic review, with multiple interested parties engaged [20] - The company has planned for multiple product launches in the U.S. this year, focusing on high-performance tires [11] Q&A Session Summary Question: Clarification on price mix in Q3 and Q4 - Management confirmed that price mix is expected to be $150 million year over year for each quarter [37] Question: Competitive pricing landscape - Management noted significant price increases across the competitive set due to tariff exposure, with Goodyear's exposure being about a quarter of others [39] Question: Tariff impact specifics - Management detailed that annual inflation runs about $225 million, with tariffs adding $300 million in annualized costs [42] Question: Second half volume assumptions - Management expects recovery in Asia Pacific and strengthening volume in EMEA, while the U.S. may face challenges due to pre-buy dynamics [52] Question: Update on chemical business disposition - Management stated that the chemical business remains non-core, and they are engaged with multiple interested parties [98]

Financial Data and Key Metrics Changes - First quarter sales were $4.3 billion, down 6% from the previous year due to lower volume and unfavorable foreign currency translation [23] - Unit volume decreased by 5%, driven by declines in consumer replacement volume in Asia Pacific and Americas [23] - Gross margin declined by 70 basis points, while SAG costs were reduced by $46 million as part of the Goodyear Forward initiative [23] - Net income increased to $115 million, driven by a $260 million gain on the sale of the OTR business [24] Business Line Data and Key Metrics Changes - Americas unit volume decreased by 600,000 units, primarily due to consumer replacement [26] - EMEA's first quarter unit volume decreased by 2%, while the consumer replacement industry in Europe grew by 5% [28] - Asia Pacific's first quarter unit volume decreased by 12%, reflecting a strategic decision to exit less profitable business [29] Market Data and Key Metrics Changes - The U.S. consumer replacement industry was relatively flat, with low-end imports outperforming the industry and growing approximately 10% [26] - In Asia Pacific, the majority of replacement volume decline was due to intentional choices to exit less profitable low-margin business [16] Company Strategy and Development Direction - The company is focused on driving growth in the premium segment, particularly in larger rim sizes, and has launched multiple new products [11][12] - Goodyear Forward program is critical for achieving operational efficiency and financial targets, with a goal of 10% SOI margin and net leverage under 2.5 times by the end of the year [33][18] - The company is modernizing U.S. factories to increase capacity by 10 million additional premium tires in 2025 and 2026 [15] Management's Comments on Operating Environment and Future Outlook - Management noted significant uncertainty in light vehicle production due to global trade friction, but remains confident in the consumer OE business [7] - The company expects sequential improvements in Q2 and anticipates growth in the second half of the year, particularly in Asia Pacific [17] - Management highlighted the importance of adapting to the global trade landscape and macroeconomic developments to mitigate headwinds [19] Other Important Information - The company expects to generate gross proceeds of at least $2 billion from asset sales as part of the Goodyear Forward initiative [22] - The Chemicals business remains under strategic review, with multiple interested parties engaged [22] Q&A Session Summary Question: Clarification on price mix for Q3 and Q4 - Management confirmed a price mix of $150 million year-over-year for each quarter [40] Question: Competitive pricing actions - Management noted significant price increases across the competitive set due to tariff exposure, with Goodyear's exposure being about a quarter of others [44] Question: Tariff impact and mitigation potential - Management expressed confidence in leveraging U.S. capacity and mitigating tariff impacts through strategic pricing and product offerings [55] Question: Volume assumptions for the second half - Management expects growth in Asia Pacific and strengthening volume in EMEA, while the U.S. market may face challenges due to elevated inventory levels [60] Question: Chemical business sale strategy - Management reiterated that the Chemicals business is non-core and continues to evaluate how to maximize its value [105]

DUNLOP BRAND SALE COMPLETED, $735 million of gross proceeds GOODYEAR FORWARD TARGETS REAFFIRMED EARNINGS RELEASE Q1 2025 | MAY 8, 2025 Q1 2025 - 1 Q1 2025 HIGHLIGHTS SEGMENT OPERATING INCOME of $195 million GOODYEAR FORWARD drives benefits of $200 million NEW BRAND CAMPAIGN Highlights Financial Results SBU Results Outlook Important Disclosures Appendix Q1 2025 - 2 Q1 2025 - 3 Highlights Financial Results SBU Results Outlook Important Disclosures Appendix Q1 2025 KEY METRICS | Tire Units | Net Sales | Segmen ...

Core Insights - Goodyear reported a quarterly loss of $0.04 per share, better than the Zacks Consensus Estimate of a loss of $0.06, compared to earnings of $0.10 per share a year ago, indicating an earnings surprise of 33.33% [1] - The company posted revenues of $4.25 billion for the quarter ended March 2025, missing the Zacks Consensus Estimate by 2.37%, and down from $4.54 billion year-over-year [2] - Goodyear shares have increased by approximately 21.8% since the beginning of the year, contrasting with a decline of 4.7% in the S&P 500 [3] Earnings Outlook - The current consensus EPS estimate for the upcoming quarter is $0.48 on revenues of $4.5 billion, and for the current fiscal year, it is $1.45 on revenues of $18.48 billion [7] - The estimate revisions trend for Goodyear is mixed, resulting in a Zacks Rank 3 (Hold), suggesting the stock is expected to perform in line with the market in the near future [6] Industry Context - The Rubber - Tires industry, to which Goodyear belongs, is currently in the top 9% of over 250 Zacks industries, indicating a favorable outlook compared to the bottom 50% [8]

[Q1 2025 Financial and Operational Overview](index=1&type=section&id=Q1%202025%20Financial%20and%20Operational%20Overview) Goodyear reported a significant Q1 2025 net income turnaround driven by asset sales, despite an adjusted net loss due to higher raw material costs [Q1 2025 Financial Highlights](index=1&type=section&id=Q1%202025%20Financial%20Highlights) Goodyear reported Q1 2025 net sales of **$4.3 billion** and a net income of **$115 million**, a significant turnaround from a **$57 million** net loss in Q1 2024, heavily influenced by a **$260 million** pre-tax gain from the sale of its OTR tire business, though adjusted net loss was **$11 million** primarily due to higher raw material costs, with the Goodyear Forward plan contributing **$200 million** in benefits Q1 2025 Key Financial Metrics | Metric | Q1 2025 | Q1 2024 | Change | | :--- | :--- | :--- | :--- | | Net Sales | $4.3 billion | $4.5 billion | -4.4% | | Tire Unit Volumes | 38.5 million | 40.4 million (derived) | -4.7% | | Goodyear Net Income (Loss) | $115 million | $(57) million | N/A | | Goodyear EPS (Diluted) | $0.40 | $(0.20) | N/A | | Adjusted Net Income (Loss) | $(11) million | $29 million | N/A | | Adjusted EPS (Diluted) | $(0.04) | $0.10 | N/A | | Segment Operating Income | $195 million | $247 million | -21.1% | - Q1 2025 net income included a significant pre-tax gain of **$260 million** from the sale of the Off-the-Road (OTR) tire business, alongside **$81 million** in rationalization charges and **$7 million** in Goodyear Forward costs[4](index=4&type=chunk) - The decline in segment operating income was driven by higher raw material costs, inflation (**$56 million**), lower tire volume (**$33 million**), and unabsorbed fixed costs (**$19 million**), partially offset by benefits from the Goodyear Forward plan[6](index=6&type=chunk) - The company completed the sale of the Dunlop brand to Sumitomo Rubber Industries, Ltd., further optimizing its portfolio and strengthening the balance sheet[4](index=4&type=chunk)[17](index=17&type=chunk) [Business Segment Results](index=2&type=section&id=Business%20Segment%20Results) This section details the Q1 2025 performance of Goodyear's Americas, EMEA, and Asia Pacific segments, highlighting sales, volume, and operating income trends [Americas](index=2&type=section&id=Americas) The Americas segment reported a **3.3%** decrease in net sales to **$2.5 billion**, driven by a **3.1%** decline in tire unit volume and negative foreign exchange impacts, with replacement volume falling in line with USTMA member trends, while the company gained market share in the original equipment (O.E.) segment despite a volume decrease, leading to segment operating income falling by **$24 million** to **$155 million** due to higher costs, mostly offset by Goodyear Forward benefits and favorable price/mix Americas Segment Q1 Performance | Metric | Q1 2025 | Q1 2024 | | :--- | :--- | :--- | | Tire Units (millions) | 18.4 | 19.0 | | Net Sales (millions) | $2,502 | $2,588 | | Segment Operating Income (millions) | $155 | $179 | | Segment Operating Margin | 6.2% | 6.9% | - Replacement tire volume decreased by **3.1%**, reflecting declines for USTMA members, while non-USTMA members (low-cost imports) grew **10%** in the U.S[9](index=9&type=chunk) - Original equipment (O.E.) volume decreased by **3.2%**, but the company outperformed competitors, indicating significant market share gains in the U.S. O.E. market[9](index=9&type=chunk) [Europe, Middle East and Africa (EMEA)](index=2&type=section&id=EMEA) The EMEA segment saw net sales decrease by **5.2%** to **$1.3 billion**, primarily due to negative foreign exchange rates and a **2.0%** drop in tire volume, with replacement volumes down **3.9%** due to increased competition, but original equipment volumes grew **3.0%** from market share gains, resulting in an operating loss of **$5 million**, a **$13 million** decline from the prior year, as higher raw material and other costs outweighed benefits from Goodyear Forward and price/mix EMEA Segment Q1 Performance | Metric | Q1 2025 | Q1 2024 | | :--- | :--- | :--- | | Tire Units (millions) | 12.3 | 12.5 | | Net Sales (millions) | $1,277 | $1,347 | | Segment Operating Income (Loss) (millions) | $(5) | $8 | | Segment Operating Margin | (0.4)% | 0.6% | - Replacement unit volumes fell **3.9%** due to heightened competition, while original equipment volumes rose **3.0%**, indicating significant market share gains in that channel[11](index=11&type=chunk) [Asia Pacific](index=3&type=section&id=Asia%20Pacific) Asia Pacific's net sales fell sharply by **21.3%** to **$474 million**, driven by a **12.4%** decrease in tire volume, primarily from lower replacement sales and the divestiture of the OTR tire business, with replacement volume dropping **21.3%** due to strategic actions to exit low-margin business and channel destocking, yet despite the sales decline, the segment's operating margin grew by **190 basis points** after adjusting for the OTR business sale Asia Pacific Segment Q1 Performance | Metric | Q1 2025 | Q1 2024 | | :--- | :--- | :--- | | Tire Units (millions) | 7.8 | 8.9 | | Net Sales (millions) | $474 | $602 | | Segment Operating Income (millions) | $45 | $60 | | Segment Operating Margin | 9.5% | 10.0% | - The decrease in segment operating income was primarily driven by the divestiture of the OTR tire business[15](index=15&type=chunk) - Excluding the impact of the OTR business sale, Asia Pacific's segment operating margin expanded by **190 basis points**[15](index=15&type=chunk) [Goodyear Forward Transformation Plan](index=1&type=section&id=Goodyear%20Forward%20Transformation%20Plan) The Goodyear Forward plan delivered **$200 million** in Q1 benefits, with significant progress on portfolio optimization through key asset sales [Goodyear Forward Progress](index=3&type=section&id=Goodyear%20Forward%20Progress) The Goodyear Forward transformation plan delivered **$200 million** in benefits in Q1 2025, with the company making significant progress on its portfolio optimization goals, closing the sale of its OTR tire business for **$905 million** and its Dunlop brand for **$735 million**, and reaffirming its targets to achieve a **10%** segment operating margin and a net leverage ratio of **2.0x-2.5x** by the end of 2025 - The Goodyear Forward plan delivered **$200 million** in benefits to segment operating income in Q1 2025[6](index=6&type=chunk)[17](index=17&type=chunk) - The company remains committed to its targets of a **10%** segment operating margin and a net leverage ratio of **2.0x-2.5x** by Q4 2025[4](index=4&type=chunk)[16](index=16&type=chunk) Portfolio Optimization Progress | Asset Sale | Buyer | Closing Date | Gross Proceeds | | :--- | :--- | :--- | :--- | | OTR Tire Business | The Yokohama Rubber Company | Feb 3, 2025 | $905 million | | Dunlop Brand | Sumitomo Rubber Industries, Ltd. | May 7, 2025 | $735 million | [Financial Statements and Reconciliations](index=5&type=section&id=Financial%20Statements%20and%20Reconciliations) This section provides detailed GAAP financial statements and reconciliations to non-GAAP measures for Q1 2025 [Non-GAAP Financial Measures](index=5&type=section&id=Non-GAAP%20Financial%20Measures) This section explains the non-GAAP financial measures used by Goodyear, including Total Segment Operating Income, Adjusted Net Income (Loss), and Adjusted Diluted EPS, which management uses to evaluate the performance of its strategic business units and to review operating results excluding certain significant items like rationalizations and asset sales - Total Segment Operating Income is the sum of individual business units' operating income and is used to evaluate SBU performance[25](index=25&type=chunk) - Adjusted Net Income (Loss) and Adjusted Diluted EPS exclude the impact of rationalizations, asset write-offs, asset sales, and other significant items to reflect how management reviews operating results[26](index=26&type=chunk) [Consolidated Statement of Operations](index=6&type=section&id=Table%201%3A%20Consolidated%20Statement%20of%20Operations) For the three months ended March 31, 2025, Goodyear reported net sales of **$4.25 billion** and a net income of **$115 million**, or **$0.40** per diluted share, compared to net sales of **$4.54 billion** and a net loss of **$57 million**, or **($0.20)** per share, in the same period of 2024, with the positive income largely due to a **$262 million** net gain on asset sales Q1 Statement of Operations Summary (in millions) | Line Item | Q1 2025 | Q1 2024 | | :--- | :--- | :--- | | Net Sales | $4,253 | $4,537 | | Cost of Goods Sold | $3,513 | $3,715 | | Net (Gains) Losses on Asset Sales | $(262) | $2 | | Income (Loss) before Income Taxes | $131 | $(52) | | Goodyear Net Income (Loss) | $115 | $(57) | [Consolidated Balance Sheets](index=7&type=section&id=Table%202%3A%20Consolidated%20Balance%20Sheets) As of March 31, 2025, Goodyear's total assets were **$21.7 billion**, up from **$21.0 billion** at year-end 2024, with total liabilities increasing to **$16.6 billion** from **$16.1 billion**, and key changes including an increase in accounts receivable and inventories, reflecting seasonal working capital trends, and a shift in debt from short-term to long-term Balance Sheet Summary (in millions) | Account | March 31, 2025 | Dec 31, 2024 | | :--- | :--- | :--- | | Cash and Cash Equivalents | $902 | $810 | | Total Current Assets | $8,369 | $7,632 | | Total Assets | $21,711 | $20,964 | | Total Current Liabilities | $6,856 | $7,337 | | Long Term Debt and Finance Leases | $7,302 | $6,392 | | Total Liabilities | $16,625 | $16,058 | | Total Shareholders' Equity | $5,086 | $4,906 | [Consolidated Statements of Cash Flows](index=8&type=section&id=Table%203%3A%20Consolidated%20Statements%20of%20Cash%20Flows) For Q1 2025, Goodyear experienced a cash outflow from operating activities of **$538 million**, consistent with seasonal working capital increases, while investing activities provided a net cash inflow of **$432 million**, driven by **$720 million** in asset dispositions, and financing activities resulted in a net cash inflow of **$211 million**, leading to a net increase in cash of **$114 million** for the quarter Q1 Cash Flow Summary (in millions) | Cash Flow Activity | Q1 2025 | Q1 2024 | | :--- | :--- | :--- | | From Operating Activities | $(538) | $(451) | | From Investing Activities | $432 | $(231) | | From Financing Activities | $211 | $661 | | Net Change in Cash | $114 | $(31) | - The negative operating cash flow was primarily due to increases in Accounts Receivable (**$431 million**) and Inventories (**$365 million**)[33](index=33&type=chunk) - Positive investing cash flow was driven by **$720 million** from asset dispositions, partially offset by **$259 million** in capital expenditures[33](index=33&type=chunk) [Reconciliation of Non-GAAP Measures](index=9&type=section&id=Table%204%20%26%205%3A%20Reconciliation%20of%20Non-GAAP%20Measures) These tables provide detailed reconciliations from GAAP to non-GAAP measures, showing that for Q1 2025, Goodyear's Net Income of **$115 million** was adjusted for items such as a **$262 million** gain on asset sales and **$127 million** in rationalization and write-off charges, resulting in an Adjusted Net Loss of **$11 million**, contrasting with Q1 2024, where a Net Loss of **$57 million** was adjusted to an Adjusted Net Income of **$29 million** - To reconcile from Goodyear Net Income to Total Segment Operating Income for Q1 2025, significant adjustments included adding back interest expense (**$115 million**) and rationalizations (**$81 million**), and subtracting net gains on asset sales (**$262 million**)[35](index=35&type=chunk) Q1 2025 Reconciliation of Net Income to Adjusted Net Income (in millions) | Description | Amount | | :--- | :--- | | **Goodyear Net Income (Reported)** | **$115** | | Rationalizations, Asset Write-offs, etc. | $103 | | Goodyear Forward Costs | $5 | | Pension Settlement Charges | $3 | | Net Gain on Asset Sales | $(237) | | **Adjusted Net Income (Loss)** | **$(11)** |

Core Insights - Goodyear Tire & Rubber Company reported a strong first quarter in 2025, achieving net sales of $4.3 billion and a net income of $115 million, a significant improvement from a net loss of $57 million in the same quarter of the previous year [2][3][24] - The company is focused on its Goodyear Forward transformation plan, which aims to deliver $1.5 billion in annual run-rate benefits and achieve a segment operating margin of 10% by the end of 2025 [14][15] Financial Performance - First quarter 2025 net sales were $4.3 billion, with tire unit volumes totaling 38.5 million [2] - Goodyear's net income for the first quarter was $115 million (40 cents per share), compared to a net loss of $57 million (20 cents per share) a year ago [2][24] - Adjusted net loss for the first quarter was $11 million, compared to adjusted net income of $29 million in the prior year's quarter [3] - Segment operating income was reported at $195 million, down from $247 million a year ago, primarily due to higher raw material costs [4][24] Business Segment Results Americas - First quarter 2025 net sales in the Americas were $2.5 billion, a decrease of 3.3% from the previous year [7] - Tire unit volume decreased by 3.1%, with replacement tire unit volume also down by 3.1% [7][8] EMEA - EMEA's first quarter 2025 net sales were $1.3 billion, down 5.2% year-over-year [9] - Segment operating loss was $5 million, compared to an operating income of $8 million in the prior year [10] Asia Pacific - Asia Pacific's first quarter 2025 net sales were $474 million, a decline of 21.3% [11] - Segment operating income decreased to $45 million, down from $60 million in the previous year [12] Goodyear Forward Transformation Plan - The Goodyear Forward plan is designed to optimize the company's portfolio and reduce leverage, targeting a net leverage ratio of 2.0x to 2.5x by the end of 2025 [14][15] - The plan is expected to deliver significant margin expansion and has already contributed $200 million in benefits during the first quarter of 2025 [4][15] Cash Flow and Financial Position - First quarter cash flow from operating activities was negative, consistent with seasonal increases in working capital [5] - The company reported cash and cash equivalents of $902 million as of March 31, 2025, an increase from $810 million at the end of 2024 [25]

AKRON, Ohio, May 7, 2025 /PRNewswire/ -- The Goodyear Tire & Rubber Company (NASDAQ: GT) ("Goodyear" or the "Company") has completed the previously announced sale of the Company's rights to the Dunlop brand in Europe, North America and Oceania for consumer, commercial and other specialty tires, together with certain associated intellectual property and inventory, to Sumitomo Rubber Industries, Ltd (TYO: 5110) ("SRI"), effective May 7, 2025."The sale of the Dunlop brand is another action that advances Goodye ...

Core Viewpoint - The article discusses the increasing application of bio-based materials in the automotive industry as part of sustainable development and environmental protection efforts, highlighting the upcoming Bio-based 2025 conference in Shanghai, which will focus on sustainable applications in automotive manufacturing [1][7]. Group 1: Current Trends in Bio-based Materials - The use of bio-based engineering plastics, composites, polyurethanes, and resins is on the rise for various automotive components, including seats, dashboards, fabrics, leathers, coatings, lighting, grilles, and tires [1]. - The automotive industry's sustainable strategies are closely linked to the demand for bio-based materials, indicating a shift towards greener alternatives in manufacturing [1]. Group 2: Upcoming Events and Participation - The Bio-based 2025 conference will take place from May 25-27, 2025, in Shanghai, featuring over 100 terminal brands focusing on their sustainable plans and bio-based material needs [7][12]. - Notable participants include major automotive companies such as GAC Research Institute, NIO, and Goodyear, as well as bio-based material developers like Mas New Materials and Mitsubishi Chemical [1][4]. Group 3: Specialized Sessions and Discussions - The conference will host specialized sessions, including discussions on the application of cork leather in automotive interiors and the characteristics of new bio-based polycarbonate DURABIO [4]. - A dedicated forum for sustainable applications in the automotive sector will be held, featuring presentations from industry experts and opportunities for networking and collaboration [1][4].

Core Viewpoint - The automotive industry is increasingly adopting bio-based materials to promote sustainability and environmental protection, with applications in various vehicle components such as seats, dashboards, and tires [1][2]. Group 1: Current Trends in Bio-based Materials - The demand for bio-based materials in the automotive sector is rising, with a focus on engineering plastics, composites, polyurethanes, and resins [1]. - The upcoming Bio-based 2025 conference will address the sustainable strategies of automotive companies and the current state of bio-based material applications [2]. Group 2: Bio-based 2025 Conference Details - The Bio-based 2025 conference will take place from May 25-27, 2025, in Shanghai, featuring over 100 brands from various sectors, including automotive, seeking sustainable solutions [7][9]. - Notable participants include major automotive manufacturers and material solution providers, who will share insights on bio-based material needs and sustainable practices [2][11]. Group 3: Featured Activities and Discussions - The conference will include a dedicated forum on sustainable applications in the automotive sector, with presentations from industry experts on innovative bio-based materials [6]. - There will be networking opportunities for brands to connect with solution providers during the event, focusing on material needs across different industries [8][13].

Company Overview - Goodyear Tire & Rubber Company is one of the world's largest tire manufacturers, employing approximately 68,000 people and operating 53 facilities across 20 countries [3] - The company has two Innovation Centers located in Akron, Ohio, and Colmar-Berg, Luxembourg, focusing on developing advanced products and services that set industry standards for technology and performance [3] Upcoming Financial Results - Goodyear will report its first quarter 2025 financial results after market close on May 7, 2025 [1] - An investor conference call is scheduled for May 8, 2025, at 8:30 a.m. ET, where the company will discuss its financial performance [1] Investor Call Access - The investor call can be accessed via the company's website or by telephone, with specific numbers provided for participants [2] - A replay of the call will be available through designated phone numbers and on the company's website [2]