Intercorp Financial Services Inc. (NYSE:IFS) Q4 2021 Earnings Conference Call February 11, 2022 9:00 AM ET Company Participants Rafael Borja - IR Luis Felipe Castellanos - CEO Michela Casassa - CFO Conference Call Participants Ernesto Gabilondo - Bank of America Daniel Mora - CrediCorp Capital Operator Good morning, and welcome to Intercorp Financial Services Fourth Quarter 2021 Conference Call. All lines have been placed on mute to prevent any background noise. Please be advised that today's conference is ...

Intercorp Financial Services Inc. (NYSE:IFS) Q3 2021 Earnings Conference Call November 10, 2021 9:00 AM ET Company Participants Rafael Borja - IR Luis Felipe Castellanos - CEO Michela Casassa - CFO Conference Call Participants Ernesto Gabilondo - Bank of America Jason Mollin - Scotiabank Andres Soto - Santander Alonso Aramburu - BTG Pactual Operator Good morning and welcome to Intercorp Financial Services Third Quarter 2021 Conference Call. All lines have been placed on mute to prevent any background noise. ...

[3Q21 Earnings Overview](index=1&type=section&id=Intercorp%20Financial%20Services%20Inc.%20Third%20Quarter%202021%20Earnings) [Highlights](index=1&type=section&id=Highlights) Intercorp Financial Services (IFS) achieved record Q3 2021 earnings of S/ 551.5 million and a strong 23.1% ROAE, driven by Inteligo and Interbank, leading to revised 2021 guidance IFS 3Q21 Key Performance Indicators | Metric | Value | | :--- | :--- | | Net Earnings | S/ 551.5 million | | ROAE | 23.1% | | 9M21 Net Earnings | S/ 1,535.8 million | | 9M21 ROAE | 22.1% | | 9M21 ROAA | 2.3% | - The company's strong performance led to an upward revision of its 2021 guidance for Return on Average Equity (ROAE) and Cost of Risk (CoR)[2](index=2&type=chunk) - Interbank achieved an **18.6% ROAE**, increased its retail loan market share to **18.8%**, and saw its retail deposit market share reach an all-time high of **15.2%**[2](index=2&type=chunk) - Interseguro's quarterly results were weak, affected by lower other income and higher technical reserves, despite strong premium growth[2](index=2&type=chunk) - Inteligo's profits surged due to mark-to-market gains on its investment portfolio, and it saw continued growth in Assets Under Management (AUM) & Deposits, which were up **22.8% YoY**[2](index=2&type=chunk) [Intercorp Financial Services (Consolidated Results)](index=2&type=section&id=Intercorp%20Financial%20Services) [Financial Position](index=2&type=section&id=Intercorp%20Financial%20Services%27%20Statement%20of%20financial%20position) As of September 30, 2021, IFS's total assets grew to S/ 92.4 billion, with liabilities reaching S/ 82.6 billion and equity increasing to S/ 9.75 billion, reflecting overall balance sheet expansion Consolidated Statement of Financial Position (S/ million) | Account | 09.30.21 | % chg QoQ | % chg YoY | | :--- | :--- | :--- | :--- | | **Total Assets** | **92,386.6** | **2.0%** | **7.4%** | | Cash and due from banks | 20,330.7 | 4.7% | 15.7% | | Loans, net | 44,037.3 | 0.4% | 0.2% | | **Total Liabilities** | **82,588.7** | **1.7%** | **6.3%** | | Deposits and obligations | 50,904.7 | 2.9% | 12.6% | | **Total Equity, net** | **9,797.9** | **5.1%** | **17.5%** | [P&L Statement and Performance Analysis](index=3&type=section&id=Intercorp%20Financial%20Services%27%20P%26L%20statement) IFS reported a Q3 2021 net profit of S/ 551.5 million, significantly up QoQ and YoY, driven by reduced loan impairment losses and higher other income, partially offset by increased operating expenses Consolidated P&L Statement (S/ million) | Metric | 3Q21 | % chg QoQ | % chg YoY | | :--- | :--- | :--- | :--- | | Net interest and similar income | 900.0 | 3.7% | (0.7)% | | Impairment loss on loans, net | (112.1) | (37.0)% | (75.8)% | | Other income | 377.1 | 40.7% | 40.8% | | Other expenses | (585.6) | 11.4% | 31.1% | | **Profit for the period** | **551.5** | **21.1%** | **73.1%** | | **ROAE** | **23.1%** | 310 bps | 730 bps | - Quarter-on-quarter profit growth was driven by higher other income at Inteligo and the holding company, plus lower loan impairment losses at Interbank[9](index=9&type=chunk) - Year-on-year profit growth was mainly due to a **S/ 351.2 million (75.8%) decline** in impairment loss on loans at Interbank, reflecting an improved credit environment compared to the peak of the COVID-19 impact in 3Q20[16](index=16&type=chunk)[18](index=18&type=chunk) - Other expenses increased **11.4% QoQ** and **31.1% YoY**, attributed to higher administrative expenses, salaries, and investments in digital ventures across all subsidiaries[14](index=14&type=chunk)[22](index=22&type=chunk) [Contribution by Segments](index=5&type=section&id=CONTRIBUTION%20BY%20SEGMENTS) [Profit by Segment](index=5&type=section&id=Intercorp%20Financial%20Services%27%20Profit%20by%20segment) In Q3 2021, Interbank remained the top profit contributor at S/ 299.1 million, Inteligo's profit surged to S/ 183.7 million, while Interseguro's contribution sharply declined to S/ 13.4 million Profit by Segment (S/ million) | Segment | 3Q21 Profit | % chg QoQ | % chg YoY | | :--- | :--- | :--- | :--- | | Interbank | 299.1 | 9.1% | n.m. | | Interseguro | 13.4 | (87.7)% | (79.8)% | | Inteligo | 183.7 | n.m. | 66.2% | | **IFS Total Profit** | **551.5** | **21.1%** | **73.1%** | [Segment Analysis](index=6&type=section&id=Segment%20Analysis) [Interbank](index=6&type=section&id=Interbank) Interbank's Q3 2021 profit rose to S/ 299.1 million with an 18.6% ROAE, driven by reduced loan impairment losses and improved NIM, despite a higher efficiency ratio from increased expenses Interbank P&L Highlights (S/ million) | Metric | 3Q21 | % chg QoQ | % chg YoY | | :--- | :--- | :--- | :--- | | Net interest and similar income | 681.1 | 1.6% | (8.2)% | | Impairment loss on loans, net | (110.0) | (38.2)% | (76.3)% | | Other expenses | (468.4) | 11.6% | 27.5% | | **Profit for the period** | **299.1** | **9.1%** | **n.m.** | | **ROAE** | **18.6%** | 130 bps | 850 bps | - Retail loans grew **3.6% QoQ**, driven by consumer loans, while commercial loans decreased **3.0%**, partly due to repayments under the Reactiva Peru Program[41](index=41&type=chunk)[43](index=43&type=chunk)[44](index=44&type=chunk) Key Ratios | Ratio | 3Q21 | 2Q21 | 3Q20 | | :--- | :--- | :--- | :--- | | NIM | 4.0% | 3.9% | 4.6% | | NPL Ratio | 3.0% | 3.2% | 3.4% | | NPL Coverage Ratio | 169.2% | 168.7% | 196.5% | | Efficiency Ratio | 47.1% | 42.5% | 35.2% | | Total Capital Ratio | 16.3% | 16.5% | 17.0% | - The NPL ratio improved to **3.0%**, down **20 bps QoQ** and **40 bps YoY**, mainly due to better performance in the retail loan portfolio[102](index=102&type=chunk) - Other expenses rose **11.6% QoQ**, driven by higher administrative costs (marketing, credit card) and employee profit sharing, as well as investments in digital ventures[112](index=112&type=chunk) [Interseguro](index=16&type=section&id=Interseguro) Interseguro's Q3 2021 profit sharply declined to S/ 13.4 million with a 5.3% ROAE, primarily due to mark-to-market losses and increased technical reserves, despite strong net premium growth Interseguro P&L Highlights (S/ million) | Metric | 3Q21 | % chg QoQ | % chg YoY | | :--- | :--- | :--- | :--- | | Net Interest and similar income | 193.0 | 15.1% | 38.0% | | Other income | 23.6 | (71.6)% | (62.2)% | | Total premiums earned minus claims and benefits | (87.7) | 90.9% | 38.6% | | **Profit for the period** | **13.4** | **(87.7)%** | **(79.8)%** | | **ROAE** | **5.3%** | -3790 bps | -3040 bps | - The quarterly profit decline was mainly due to a **S/ 59.5 million reduction** in other income (net loss on financial assets) and a **S/ 41.8 million decrease** in 'total premiums earned minus claims and benefits'[126](index=126&type=chunk) - Net premiums increased **13.3% QoQ** to **S/ 254.9 million**, driven by growth in annuities, retail insurance, and individual life premiums[142](index=142&type=chunk)[143](index=143&type=chunk) - Adjustment of technical reserves increased significantly by **S/ 62.8 million QoQ**, mainly attributed to higher reserves for inflation-indexed annuities and the effect of higher sales[146](index=146&type=chunk)[147](index=147&type=chunk) [Inteligo](index=20&type=section&id=Inteligo) Inteligo reported a strong Q3 2021 net profit of S/ 183.7 million and an impressive 56.7% ROAE, driven by mark-to-market gains on investments and significant growth in Assets Under Management and deposits Inteligo P&L Highlights (S/ million) | Metric | 3Q21 | % chg QoQ | % chg YoY | | :--- | :--- | :--- | :--- | | Net interest and similar income | 26.1 | (12.3)% | 4.1% | | Fee income from financial services, net | 50.4 | 2.8% | 25.9% | | Other income | 146.6 | n.m. | 95.0% | | **Profit for the period** | **183.7** | **n.m.** | **66.2%** | | **ROAE** | **56.7%** | 2630 bps | 320 bps | - The solid performance was mainly driven by strong gains in other income, associated with positive mark-to-market valuations on proprietary portfolio investments[160](index=160&type=chunk)[176](index=176&type=chunk) - Assets Under Management (AUM) plus deposits grew **4.2% QoQ** and **22.8% YoY**, reaching **S/ 23.6 billion** in AUM and **S/ 4.7 billion** in client deposits as of September 30, 2021[161](index=161&type=chunk)[165](index=165&type=chunk)[166](index=166&type=chunk) - Other expenses increased **8.6% QoQ** and **34.7% YoY**, mainly due to an increase in total headcount and the effect of a higher foreign exchange rate on certain cost components[178](index=178&type=chunk) [Interim Consolidated Financial Statements](index=23&type=section&id=Interim%20consolidated%20financial%20statements) [Interim Consolidated Statement of Financial Position](index=25&type=section&id=Interim%20consolidated%20statement%20of%20financial%20position) As of September 30, 2021, IFS's total assets increased to S/ 92.4 billion, with liabilities rising to S/ 82.6 billion and total equity growing to S/ 9.8 billion, reflecting overall balance sheet expansion Consolidated Financial Position (S/ 000) | Account | 30.09.2021 | 31.12.2020 | | :--- | :--- | :--- | | **Total Assets** | **92,386,599** | **88,236,029** | | Cash and due from banks | 20,330,713 | 18,765,482 | | Financial investments | 24,154,724 | 24,277,115 | | Loans, net | 41,738,532 | 40,519,423 | | **Total Liabilities** | **82,588,741** | **79,282,080** | | Deposits and obligations | 50,904,686 | 47,149,275 | | Insurance contract liabilities | 11,412,030 | 12,501,723 | | **Total Equity, net** | **9,797,858** | **8,953,949** | [Interim Consolidated Statement of Income](index=26&type=section&id=Interim%20consolidated%20statement%20of%20income) For the nine months ended September 30, 2021, IFS reported a net profit of S/ 1,535.8 million, a significant turnaround from 2020, primarily due to a substantial reduction in loan impairment losses Consolidated Income Statement for the Nine-Month Period (S/ 000) | Metric | 9M 2021 | 9M 2020 | | :--- | :--- | :--- | | Net interest and similar income | 2,601,340 | 2,551,988 | | Impairment loss on loans, net | (478,950) | (2,066,425) | | Fee income from financial services, net | 600,936 | 537,556 | | Other expenses | (1,623,385) | (1,373,846) | | **Net profit for the period** | **1,535,811** | **6,112** | | **EPS (Soles)** | **13.248** | **0.063** | [Notes to the Interim Consolidated Financial Statements](index=31&type=section&id=Notes%20to%20the%20interim%20consolidated%20financial%20statements) The notes detail the Group's business, accounting policies, and COVID-19 impact, covering financial instruments, loan quality, risk management, related party transactions, and subsequent events, including participation in government relief programs [Note 1: Business Activity & COVID-19 Impact](index=31&type=section&id=1.%20Business%20activity) IFS, a holding company majority-owned by Intercorp Perú, operates in Peru and Panama through its subsidiaries, detailing the COVID-19 impact, government relief programs like 'Reactiva Peru', and liquidity-bolstering measures - As of September 30, 2021, Intercorp Perú Ltd. holds **70.65%** of the issued capital stock of IFS[193](index=193&type=chunk) - The Peruvian Government launched the 'Reactiva Peru' program, providing guarantees for working capital loans. As of September 30, 2021, Interbank held **S/5.51 billion** in loans under this program[202](index=202&type=chunk)[204](index=204&type=chunk) - To strengthen liquidity and solvency, Interbank reduced its 2019 dividend distribution and capitalized profits, while both Interbank and Interseguro placed subordinated bonds in 2020[205](index=205&type=chunk) [Note 6: Loans, Net](index=41&type=section&id=6.%20Loans%2C%20net) The Group's net loan portfolio totaled S/ 41.7 billion, with commercial loans leading the S/ 43.7 billion direct portfolio, and the allowance for expected credit losses decreasing to S/ 2.30 billion due to improved credit conditions Direct Loan Portfolio by Type (S/ 000) | Loan Type | 30.09.2021 | 31.12.2020 | | :--- | :--- | :--- | | Commercial loans | 21,952,006 | 22,001,567 | | Consumer loans | 11,729,174 | 11,416,175 | | Mortgage loans | 8,411,024 | 7,721,267 | | Small and micro-business loans | 1,564,495 | 1,942,895 | | **Total** | **43,656,699** | **43,081,904** | Allowance for Expected Credit Losses - Direct Loans (S/ 000) | Period | Stage 1 | Stage 2 | Stage 3 | Total | | :--- | :--- | :--- | :--- | :--- | | **Balance 31.12.2020** | **180,241** | **1,145,207** | **1,659,403** | **2,984,851** | | **Balance 30.09.2021** | **129,711** | **891,235** | **1,277,791** | **2,298,737** | [Note 23: Financial Risk Management](index=73&type=section&id=23.%20Financial%20risk%20management) The Group manages credit, market, liquidity, insurance, and real estate risks, implemented COVID-19 loan rescheduling without derecognition, and maintained a net US Dollar asset position of S/ 2.02 billion as of September 30, 2021 - The Group's main financial risks are credit, market, liquidity, insurance, and real estate risk, managed independently by each subsidiary under the oversight of the IFS Board and Audit Committee[320](index=320&type=chunk)[321](index=321&type=chunk) - Due to the pandemic, Interbank offered three types of loan rescheduling: Structural, Unilateral, and Landing. These adjustments did not constitute a substantial modification, thus avoiding derecognition of the financial assets[323](index=323&type=chunk)[324](index=324&type=chunk)[326](index=326&type=chunk) Foreign Exchange Monetary Position, Net (S/ 000) | Currency | 30.09.2021 | | :--- | :--- | | US Dollars | 2,016,160 | | Soles | 4,082,194 | | Other currencies | 127,221 | | **Total** | **6,225,575** | [Note 26: Subsequent Events](index=78&type=section&id=26.%20Subsequent%20events) On October 12, 2021, IFS sold its InRetail Perú Corp. shares for US$84.1 million, resulting in an equity reclassification of S/ 271.0 million from 'Unrealized results' to 'Retained earnings' without impacting total net equity - On October 12, 2021, IFS sold its shares in InRetail Perú Corp. for **US$84,108,000 (S/341,646,000)**[341](index=341&type=chunk) - The sale resulted in a reclassification within equity, moving a cumulative valuation gain of **S/270,993,000** from 'Unrealized results' to 'Retained earnings', with no impact on total net equity[341](index=341&type=chunk)

Intercorp Financial Services Inc. (NYSE:IFS) Q2 2021 Earnings Conference Call August 12, 2021 10:00 AM ET Company Participants Rafael Borja - Investor Relations Luis Felipe Castellanos - Chief Executive Officer Michela Casassa - Chief Financial Officer Gonzalo Basadre - Chief Executive Officer, Interseguro Bruno Ferreccio - Chief Executive Officer, Inteligo Conference Call Participants Ernesto Gabilondo - Bank of America Jason Mollin - Scotiabank Andres Soto - Santander Carlos Gomez - HSBC Daniel Mora - Cre ...

█ Intercorp Financial Services Earnings Presentation 2Q21 Results Agenda Financial highlights Key messages Results by segment Trends and takeaways 1 Agenda Key messages Results by segment Trends and takeaways Financial highlights 2 Another strong quarter, ROAE at 20.0% | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | |-------|---------------------------------------------------------------------------|---------------------------|----------|-----------------|-------------- ...

Financial Data and Key Metrics Changes - Intercorp Financial Services reported record earnings of PEN 528.7 million in Q1 2021, with a return on adjusted equity of 23.7% [15][53] - Earnings growth was observed across all subsidiaries, supported by lower provisions and strong investment results [15][19] - Cost of risk was reported at 1.8%, below pre-COVID levels, indicating improved credit quality [33][39] Business Line Data and Key Metrics Changes - At Interbank, there was a strong recovery in earnings due to lower provisions and higher investment results [15][16] - Retail loans resumed growth, with a strong deposit franchise holding a 40.1% market share in retail deposits [16][46] - Interseguro experienced a profit surge driven by higher investment results, with gross premiums and collections up 14.3% quarterly and 25% yearly [17][48] - Inteligo reported a return on adjusted equity of 30.7%, with significant growth in fee income and assets under management [18][51] Market Data and Key Metrics Changes - Economic activity in Peru is recovering, with GDP growth estimated at nearly 20% for March 2021, supported by public investment and private consumption [9][10] - The Central Bank maintained its policy rate at 125%, reflecting limited inflationary pressures [10] - The liquidity in the financial system improved due to funds from private pension funds and the Reactiva Peru program [23] Company Strategy and Development Direction - The company remains focused on helping customers during challenging times and aims for profitable growth through efficient resource deployment [13][20] - Digital transformation is a key strategy, with 78% of the customer base being digital users, and 57% being 100% digital customers [30][31] - The company is committed to maintaining a strong balance sheet with improved liquidity and capital levels compared to pre-COVID [20][56] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's resilience amid uncertainty, emphasizing the importance of experience and skills in navigating challenges [12][13] - The outlook for 2021 includes expectations for low double-digit GDP growth and a focus on efficiency and branch rationalization [10][41] - Management anticipates a gradual recovery in retail loan growth and an improvement in net interest income as economic conditions stabilize [60][62] Other Important Information - The company is monitoring legislative changes, including proposals from the Central Bank regarding interest rates and fees, which are not expected to significantly impact operations [72][75] - The company is actively engaged in legal procedures regarding the constitutionality of new laws affecting the financial sector [11][75] Q&A Session Summary Question: How to think about earnings for the next quarters considering this quarter was driven by high market-related revenues? - Management acknowledged that market-related results should normalize, but expects retail portfolio growth to drive revenues, offsetting potential increases in expenses [59][60] Question: Can you elaborate on the recovery of credit cards and the impact of pension fund withdrawals? - Management noted a recovery in credit cards linked to macroeconomic activity and improved risk assessment, with expectations for gradual growth in the portfolio [64][65] Question: How is the bank positioning itself in terms of liquidity and risk-taking during this period of uncertainty? - Management emphasized reinforcing liquidity positions, maintaining strong capital levels, and cautious underwriting standards during uncertain times [69][70] Question: What is the impact of Central Bank proposals on interest rates and fees? - Management indicated that the impact would be minimal, estimating less than PEN 40 million in revenue impact, but expressed concern over potential effects on payment behavior [72][75]

PART I [Key Information](index=13&type=section&id=ITEM%203.%20KEY%20INFORMATION) The section details primary risks related to the company's holding structure, extensive regulation, Peruvian macroeconomic shocks, and the significant impact of the COVID-19 pandemic [Risk Factors](index=15&type=section&id=D.%20Risk%20Factors) The company faces significant business, Peru-specific, and common share risks, including its holding company structure, extensive regulation, and the material impact of the COVID-19 pandemic - The COVID-19 pandemic caused severe disruptions, leading to temporary office closures, increased market volatility, and a material adverse effect on profitability; Interbank strengthened capitalization by increasing 2019 earnings capitalization and issuing a **U.S.$300 million** subordinated bond[77](index=77&type=chunk)[78](index=78&type=chunk)[80](index=80&type=chunk) - As a holding company, IFS's ability to pay dividends and corporate expenses depends on receiving distributions from its subsidiaries (Interbank, Interseguro, Inteligo), which are subject to regulatory restrictions on capital and liquidity[69](index=69&type=chunk)[70](index=70&type=chunk)[71](index=71&type=chunk) - The company's subsidiaries are subject to extensive regulation by entities like the SBS in Peru and the Central Bank of The Bahamas; changes in regulations, such as capital requirements (Basel III), interest rate caps, or rules on pension fund withdrawals, could materially impact financial results[85](index=85&type=chunk)[87](index=87&type=chunk)[90](index=90&type=chunk) - Substantially all operations are in Peru, making the company's financial condition highly dependent on the country's economic, social, and political developments; recent political instability raises concerns about long-term policy consistency[179](index=179&type=chunk)[180](index=180&type=chunk)[182](index=182&type=chunk) - The controlling shareholder, Intercorp Peru, owned **70.64%** of the capital stock as of year-end 2020, giving it the ability to elect a majority of the board and determine business strategies, which may create conflicts of interest with other shareholders[224](index=224&type=chunk)[225](index=225&type=chunk) [Information on the Company](index=39&type=section&id=ITEM%204.%20INFORMATION%20ON%20THE%20COMPANY) This section provides a comprehensive overview of Intercorp Financial Services, detailing its history, corporate structure, and primary business segments, along with strategic focus and market opportunities [History and Development of the Company](index=39&type=section&id=A.%20History%20and%20Development%20of%20the%20Company) Intercorp Financial Services Inc. (IFS) is a Panamanian holding company for Interbank, Interseguro, and Inteligo, controlled by Intercorp Peru Ltd., which conducted an SEC-registered IPO in July 2019 - IFS is a holding company for three main subsidiaries: Interbank (banking, **99.30%** owned), Interseguro (insurance), and Inteligo (wealth management), controlled by Intercorp Peru Ltd., which holds a **70.64%** stake[252](index=252&type=chunk)[253](index=253&type=chunk) - In July 2019, IFS, along with its parent and other shareholders, conducted an SEC-registered initial public offering, selling a combination of newly-issued and existing common shares[259](index=259&type=chunk) Dividend and Market Capitalization History | Year | Net Profit (IFRS, S/ million) | Dividends Declared (U.S.$ million) | Market Cap (U.S.$ billion) | | :--- | :--- | :--- | :--- | | **2019** | 1,450 | 202 | N/A | | **2020** | 384 | 88.9 | 3.7 | [Business Overview](index=41&type=section&id=B.%20Business%20Overview) IFS is a leading integrated financial services provider in Peru, focusing on digital excellence across its banking, insurance, and wealth management segments, leveraging market opportunities despite the COVID-19 impact - The company's key strategic priority is achieving digital excellence; in December 2020, over **1.7 million** retail customers used its digital platform, and **44%** of new retail clients were acquired digitally, up from **22%** in December 2019[265](index=265&type=chunk) - The Peruvian government introduced the "Reactiva Peru" credit guarantee program in response to COVID-19, allowing banks to originate low-interest, government-guaranteed commercial loans, which significantly influenced loan growth in 2020[293](index=293&type=chunk) - As of December 31, 2020, loans rescheduled due to the COVID-19 pandemic represented **S/10.5 billion**, or **25.2%** of Interbank's total loan portfolio[295](index=295&type=chunk) Consolidated Financial Highlights (2018-2020) | Metric (S/ in millions) | 2020 | 2019 | 2018 | | :--- | :--- | :--- | :--- | | **Net Profit** | 383.5 | 1,450.1 | 1,091.4 | | **Adjusted Net Profit** | 513.9 | 1,479.1 | 1,236.2 | | **ROE** | 4.5% | 18.3% | 16.6% | | **Adjusted ROE** | 6.0% | 18.6% | 18.6% | [Organizational Structure](index=107&type=section&id=C.%20Organizational%20Structure) The report includes a chart illustrating the corporate structure of Intercorp Financial Services Inc., showing its principal subsidiaries and the respective ownership interests in each - A chart displays the corporate structure, indicating IFS's ownership of its principal subsidiaries: Interbank, Interseguro, and Inteligo[800](index=800&type=chunk) [Property, Plants and Equipment](index=107&type=section&id=D.%20Property%2C%20Plants%20and%20Equipment) The company's principal executive offices are located in the Interbank Tower in Lima, Peru, which is owned by its subsidiary, Interbank - Interbank owns its headquarters, the Interbank Tower, and **49** financial store facilities as of December 31, 2020[802](index=802&type=chunk) - Interseguro owns its administrative office and main commercial office in Lima, Peru[804](index=804&type=chunk) - Inteligo Bank owns its branch in Panama and leases its other facilities, including its registered headquarters in The Bahamas[805](index=805&type=chunk) [Operating and Financial Review and Prospects](index=128&type=section&id=ITEM%205.%20OPERATING%20AND%20FINANCIAL%20REVIEW%20AND%20PROSPECTS) This section analyzes the company's financial performance and condition, detailing factors affecting results, including the Peruvian economy and COVID-19, and covers liquidity, capital resources, and key trends [Operating Results](index=128&type=section&id=A.%20Operating%20Results) Operating results were heavily influenced by Peru's 11.1% GDP contraction in 2020, leading to a 73.6% net profit decrease primarily due to increased impairment loss on loans - The **73.6%** decrease in 2020 net profit was primarily driven by a **S/1.64 billion** increase in impairment loss on loans, mainly at Interbank, due to post-model adjustments to expected credit losses to address the impact of the COVID-19 pandemic on rescheduled loans[934](index=934&type=chunk)[936](index=936&type=chunk) - The **32.9%** increase in 2019 net profit was driven by higher net interest income (up **8.9%**), a **44.9%** increase in other income, and a **30.2%** improvement in the net result from insurance premiums and claims[1021](index=1021&type=chunk) Consolidated Results of Operations (2020 vs. 2019) | Line Item (S/ in millions) | 2020 | 2019 | Change (%) | | :--- | :--- | :--- | :--- | | **Net interest and similar income** | 3,472.7 | 3,423.3 | 1.4% | | **Impairment loss on loans, net** | (2,393.9) | (750.8) | 218.8% | | **Fee income from financial services, net** | 723.5 | 925.9 | (21.9)% | | **Total other expenses** | (1,910.7) | (1,978.3) | (3.4)% | | **Net profit for the year** | 383.5 | 1,450.1 | (73.6)% | Consolidated Balance Sheet (2020 vs. 2019) | Line Item (S/ in millions) | Dec 31, 2020 | Dec 31, 2019 | Change (%) | | :--- | :--- | :--- | :--- | | **Total Assets** | 88,236.0 | 71,562.3 | 23.3% | | **Loans, net of unearned interest** | 43,504.3 | 38,531.6 | 12.9% | | **Impairment allowance for loans** | (2,984.9) | (1,394.8) | 114.0% | | **Deposits and obligations** | 47,149.3 | 38,093.2 | 23.8% | | **Total Liabilities** | 79,282.1 | 62,658.8 | 26.5% | | **Total Equity, net** | 8,953.9 | 8,903.4 | 0.6% | [Liquidity and Capital Resources](index=158&type=section&id=B.%20Liquidity%20and%20Capital%20Resources) The company's primary liquidity source is dividends from its subsidiaries, which are used for shareholder dividends and debt service, with all operating subsidiaries maintaining regulatory capital ratios well above required minimums - Interbank's capital expenditure budget for the next three years is approximately **S/736 million**, with **85.6%** allocated to information technology, including digital platform development, analytical capabilities, and cybersecurity[1135](index=1135&type=chunk) Interbank Regulatory Capital Ratio (SBS GAAP) | Metric | Dec 31, 2020 | Dec 31, 2019 | | :--- | :--- | :--- | | **Total Regulatory Capital (S/ millions)** | 8,742.1 | 7,679.3 | | **Risk-weighted assets (S/ millions)** | 51,451.8 | 50,673.8 | | **Regulatory capital as a % of risk-weighted assets** | 17.0% | 15.2% | Interseguro Solvency Ratio (SBS GAAP) | Metric | Dec 31, 2020 | Dec 31, 2019 | | :--- | :--- | :--- | | **Regulatory capital (S/ millions)** | 1,359.4 | 1,106.6 | | **Required capital (S/ millions)** | 820.6 | 765.9 | | **Solvency Ratio** | 165.7% | 144.5% | Inteligo Bank Capital Adequacy Ratio | Metric | Dec 31, 2020 | Dec 31, 2019 | | :--- | :--- | :--- | | **Total eligible capital (U.S.$ millions)** | 270.7 | 238.3 | | **Total risk-weighted assets (U.S.$ millions)** | 953.0 | 964.2 | | **Capital ratio** | 28.4% | 24.7% | [Trend Information](index=164&type=section&id=D.%20Trend%20Information) The company's performance is closely tied to Peru's economic trends, including the 11.1% GDP contraction in 2020, ongoing recovery, political changes, and the pandemic's impact on asset quality - Peru's economy contracted by **11.1%** in 2020 due to COVID-19, but the Central Reserve Bank of Peru forecasts a recovery with **10.7%** GDP growth in 2021[890](index=890&type=chunk)[894](index=894&type=chunk) - Key uncertainties include potential political changes following the June 2021 presidential run-off election, which could alter the current market-oriented economic model[1143](index=1143&type=chunk)[1146](index=1146&type=chunk) - The company continues to manage the pandemic's impact through specific actions at its subsidiaries, including loan rescheduling at Interbank, portfolio rebalancing at Interseguro, and enhanced digital client service at Inteligo[1144](index=1144&type=chunk) [Off-Balance Sheet Arrangements](index=165&type=section&id=E.%20Off-Balance%20Sheet%20Arrangements) The company engages in various off-balance sheet arrangements, including contingent credits and derivative instruments, with total arrangements decreasing by 16.1% in 2020 primarily due to reduced derivative notional amounts Consolidated Off-Balance Sheet Arrangements | Arrangement (S/ in millions) | Dec 31, 2020 | Dec 31, 2019 | | :--- | :--- | :--- | | **Contingent credits—Indirect loans** | 4,611.9 | 4,102.0 | | **Derivatives—Notional amounts** | 12,940.2 | 17,730.0 | | **Responsibilities under credit lines agreements** | 9,953.6 | 10,961.5 | | **Total** | 27,505.7 | 32,793.5 | [Tabular Disclosure of Contractual Obligations](index=167&type=section&id=F.%20Tabular%20Disclosure%20of%20Contractual%20Obligations) The company's contractual obligations, primarily short-term deposits, significantly increased to S/66.8 billion in 2020, driven by deposit growth and Central Bank funding for the Reactiva Peru program Contractual Obligations by Maturity as of Dec 31, 2020 (S/ in millions) | Obligation Type | Less than 1 year | 1-3 years | 3-5 years | More than 5 years | Total | | :--- | :--- | :--- | :--- | :--- | :--- | | **Deposits and obligations** | 46,337.1 | 486.4 | 53.2 | 272.6 | 47,149.3 | | **Due to banks and correspondents** | 1,769.4 | 6,779.6 | 235.2 | 876.7 | 9,660.9 | | **Bonds, notes and other obligations** | 104.1 | 2,309.1 | — | 5,365.5 | 7,778.8 | | **Total** | **50,183.3** | **9,653.6** | **324.7** | **6,618.8** | **66,780.3** | [Directors, Senior Management and Employees](index=167&type=section&id=ITEM%206.%20DIRECTORS%2C%20SENIOR%20MANAGEMENT%20AND%20EMPLOYEES) This section details the company's governance and human capital, including Board of Directors and executive officer information, compensation, board practices, and employee statistics - The Board of Directors consists of **seven** members, with Carlos Tomás Rodríguez Pastor Persivale as Chairman, and **Five** of the seven directors are independent[1166](index=1166&type=chunk)[1167](index=1167&type=chunk) - For fiscal year 2020, aggregate compensation for all board members of IFS and its subsidiaries was **S/3.7 million**, while aggregate compensation for all executive officers was **S/21.9 million**[1236](index=1236&type=chunk) - The company has a fully independent Audit Committee comprising **three** directors, which complies with NYSE and SEC rules for foreign private issuers, overseeing financial reporting, internal controls, and external auditor relationship[1239](index=1239&type=chunk) - As of December 31, 2020, Interbank had **6,408** employees, Interseguro had **678**, and Inteligo had **321**, with none of the employees at these subsidiaries being unionized[1255](index=1255&type=chunk)[1256](index=1256&type=chunk)[1258](index=1258&type=chunk) [Major Shareholders and Related Party Transactions](index=178&type=section&id=ITEM%207.%20MAJOR%20SHAREHOLDERS%20AND%20RELATED%20PARTY%20TRANSACTIONS) This section details the company's ownership structure, with Intercorp Perú Ltd. as the controlling shareholder, and its arm's-length transactions with related parties subject to regulatory limits - The company engages in various related party transactions, regulated by Peruvian law and the SBS; loans to related parties cannot exceed **30%** of a bank's regulatory capital and must be on arm's-length terms[1264](index=1264&type=chunk)[1265](index=1265&type=chunk) - Significant related party transactions include various loan and lease agreements between Interbank and other Intercorp affiliates such as Supermercados Peruanos, Homecenters Peruanos, InRetail Pharma, and Universidad Tecnológica del Perú (UTP)[1279](index=1279&type=chunk)[1281](index=1281&type=chunk)[1284](index=1284&type=chunk) Major Shareholders as of April 7, 2021 | Shareholder | Number of Shares | Percentage Owned | | :--- | :--- | :--- | | **Intercorp Perú Ltd.** | 81,532,547 | 70.6% | | **Other Directors and Officers** | 158,010 | 0.1% | | **Float** | 33,732,324 | 29.3% | | **Total** | 115,422,881 | 100.0% | [Financial Information](index=183&type=section&id=ITEM%208.%20FINANCIAL%20INFORMATION) This section covers legal proceedings, including Madoff-related litigation involving Inteligo Bank, and the company's dividend policy, which targets at least 20% of annual profit - Inteligo Bank is a defendant in two lawsuits seeking the return of approximately **U.S.$11 million** in redemption payments related to investments in a feeder fund for Bernard L. Madoff Investment Securities (BLMIS); the litigation is ongoing[1302](index=1302&type=chunk)[1303](index=1303&type=chunk)[1304](index=1304&type=chunk) - IFS's dividend policy is to distribute at least **20%** of annual profit, subject to regulatory requirements and financial condition; dividends are declared and paid in U.S. dollars[1307](index=1307&type=chunk) - For fiscal year 2020, Interbank's shareholders agreed to capitalize all distributable income and did not distribute dividends, a measure taken to strengthen its capital position amidst the COVID-19 pandemic[1309](index=1309&type=chunk) IFS Dividend History (per share) | Fiscal Year | Dividend per Share (U.S.$) | | :--- | :--- | | **2020** | 0.77 | | **2019** | 1.75 | | **2018** | 1.75 | [The Offer and Listing](index=185&type=section&id=ITEM%209.%20THE%20OFFER%20AND%20LISTING) This section details the trading of the company's common shares, which are listed on the Lima Stock Exchange and the New York Stock Exchange under the ticker symbol "IFS" - The company's common shares are listed on the Lima Stock Exchange and the New York Stock Exchange under the symbol "IFS"[1321](index=1321&type=chunk) Lima Stock Exchange Trading Information | Metric (S/ in millions) | 2018 | 2019 | 2020 | | :--- | :--- | :--- | :--- | | **Market capitalization** | 479,301 | 537,308 | 599,007 | | **Volume** | 20,208 | 18,127 | 19,938 | | **Average daily trading volume** | 81 | 72 | 79 | [Additional Information](index=186&type=section&id=ITEM%2010.%20ADDITIONAL%20INFORMATION) This section covers supplementary details on share capital, articles of association, material contracts, exchange controls, and taxation, including an irrevocable proxy agreement and tax consequences for shareholders - As of December 31, 2020, the company's authorized capital was **150,000,000** common shares, with **115,447,705** shares issued and outstanding[1331](index=1331&type=chunk) - An Irrevocable Proxy Agreement grants Carlos Tomás Rodriguez Pastor Persivale and two of his siblings control over the voting rights of the majority shareholder, International Financial Holdings Group Inc., effectively giving them control of Intercorp Peru and IFS[1334](index=1334&type=chunk) - Peruvian regulations allow for the repatriation of dividends, and there are currently no significant exchange controls in Peru or Panama that would restrict payments to shareholders[1336](index=1336&type=chunk) - For non-Peruvian shareholders, dividends from Peruvian subsidiaries are subject to a **5%** withholding tax; capital gains on the sale of IFS shares could be subject to a **30%** Peruvian income tax if the transaction is deemed an "indirect transfer" of shares in a Peruvian entity[1343](index=1343&type=chunk)[1346](index=1346&type=chunk) [Quantitative and Qualitative Disclosures About Market Risk](index=194&type=section&id=ITEM%2011.%20QUANTITATIVE%20AND%20QUALITATIVE%20DISCLOSURES%20ABOUT%20MARKET%20RISK) This section details the company's risk management framework, focusing on credit, market, liquidity, and operational risks across its business segments to achieve sustainable long-term growth - The main risks inherent to the company's businesses are credit risk, market risk (exchange rate, interest rate, price), liquidity risk, and operational risk[1402](index=1402&type=chunk) - Interbank's credit risk management involves a three-stage process of underwriting, monitoring, and recovery, with specific approval levels and statistical rating systems for commercial, small business, and retail banking[1408](index=1408&type=chunk)[1412](index=1412&type=chunk)[1427](index=1427&type=chunk) - Interseguro's primary risks are insurance risk (mispricing policies) and market risk on its large investment portfolio; it mitigates these through regulatory compliance, careful investment analysis, and setting limits on concentration and asset types[1460](index=1460&type=chunk)[1461](index=1461&type=chunk)[1462](index=1462&type=chunk) Value-at-Risk (VaR) by Segment (S/ in millions) | Segment | Dec 31, 2020 | Dec 31, 2019 | Dec 31, 2018 | | :--- | :--- | :--- | :--- | | **Interbank (Trading Book)** | 3.4 | 1.4 | 6.2 | | **Interseguro (Investment Portfolio)** | 712.7 | 230.9 | 200.0 | | **Inteligo (Investment Portfolio)** | 211.5 | 21.3 | 42.0 | PART II [Controls and Procedures](index=210&type=section&id=ITEM%2015.%20CONTROLS%20AND%20PROCEDURES) This section addresses the company's internal controls, with management concluding disclosure controls and internal control over financial reporting were effective as of December 31, 2020 - Management concluded that as of December 31, 2020, the company's disclosure controls and procedures were effective[1514](index=1514&type=chunk) - Based on the COSO framework, management concluded that the company's internal control over financial reporting was effective as of December 31, 2020[1517](index=1517&type=chunk) - The independent registered public accounting firm, EY Peru, issued an unqualified opinion on the effectiveness of the company's internal control over financial reporting[1518](index=1518&type=chunk) [Corporate Governance and Other Matters](index=211&type=section&id=ITEM%2016) This section covers corporate governance topics, including the audit committee financial expert, code of ethics, fees paid to EY Peru, and differences between the company's governance practices and NYSE standards - The Board of Directors has identified Felipe Federico Roy Morris Guerinoni as an "audit committee financial expert"[1519](index=1519&type=chunk) - As a foreign private issuer, the company follows home country practices for corporate governance, which differ from NYSE standards, for example, not requiring a majority-independent board or specific nominating/compensation committees composed solely of independent directors[1538](index=1538&type=chunk)[1540](index=1540&type=chunk)[1546](index=1546&type=chunk) Principal Accountant Fees (S/ in millions) | Fee Type | 2020 | 2019 | | :--- | :--- | :--- | | **Audit fees** | 11.5 | 10.4 | | **Audit-related fees** | 0.1 | 0.2 | | **Tax fees** | 0.9 | 0.8 | | **Other fees** | 0.2 | 0.3 | | **Total fees** | **12.7** | **11.6** | PART III [Financial Statements](index=215&type=section&id=ITEM%2018.%20FINANCIAL%20STATEMENTS) This section contains the company's audited consolidated financial statements prepared under IFRS, with EY Peru issuing an unqualified opinion and highlighting critical audit matters like Expected Credit Loss and insurance contract liabilities - The independent auditor, EY Peru, issued an unqualified opinion on the consolidated financial statements, stating they present fairly, in all material respects, the financial position of the company in conformity with IFRS[1563](index=1563&type=chunk) - A critical audit matter was the Expected Credit Loss (ECL) on the loan portfolio, complex due to significant judgments, forward-looking assumptions, and management adjustments required to capture economic uncertainty surrounding the COVID-19 pandemic[1569](index=1569&type=chunk)[1570](index=1570&type=chunk) - Another critical audit matter was the valuation of insurance contract liabilities (**S/12.5 billion** as of Dec 31, 2020), complex due to the highly judgmental nature of key actuarial assumptions, including mortality tables and discount rates[1574](index=1574&type=chunk)[1575](index=1575&type=chunk)

Table of Contents As filed with the Securities and Exchange Commission on April 22, 2020 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 20-F (Mark One) ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☐ ...