Exhibit 99.1 NICE Reports 20% Year-Over-Year Cloud Revenue Growth and 16% Year-Over- Year EPS Growth for the Fourth Quarter 2023 Hoboken, New Jersey, February 22, 2024 - NICE (NASDAQ: NICE) today announced results for the fourth quarter ended December 31, 2023, as compared to the corresponding period of the previous year. Fourth Quarter 2023 Financial Highlights * | GAAP | Non-GAAP | | --- | --- | | Total revenue was $623.2 million and increased 10% | Total revenue was $623.2 million and increased 10% | | C ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, is harnessing the power of the NICE CXone cloud-based platform to augment human service delivery through transformative CX solutions customized for leading retail, eTail, and e-commerce brands. In tandem with iQor’s Symphony [AI]TM generative AI ecosystem that is redefining the employee lifecycle through excellence in recruiting, development, ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (Nasdaq: NICE) business, announces three advanced generative AI-based solutions designed to fight financial crime and allow organizations to significantly reduce the manual and labor-intensive tasks currently employed in financial crime investigations and reporting. Offering up to a 50% reduction in investigation time and 70% time savings in SAR filing, these innovations provide unprecedented efficiency in financial crime and compliance risk management p ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) will announce its fourth quarter 2023 results on Thursday, February 22, 2024, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results. 8:30 AM - Eastern 1:30 PM - UK 3:30 PM - Israel To participate, please call one of the dial-in numbers approximately 15 minutes before the start time: US: +1-877-407-4018 (toll free) or +1-201-689-8471 Israel: +1-809-406-247 (toll free) UK: +0-800-75 ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO), is creating more satisfying customer experience (CX) solutions for the banking, financial services, and insurance (BFSI) sector by leveraging NICE CXone, the leading cloud-native CX platform, to unify and optimize all interactions between customers, call center agents, and brands. iQor's Symphony [AI]TM generative AI ecosystem—designed to equip employees ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE CXone to revolutionize guest experiences by consolidating contact center operations on to a unified, AI-powered platform. Carnival UK will work with NICE Value Realization Services and Sycurio PCI Compliance Solutions to assist the speedy transformation at its contact centers in the UK and Germany. This includes a migration fro ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has opened nominations for the 2024 PSAPs' Finest Awards, an annual recognition program for emergency communications center (ECC) professionals. Awards are presented each year in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year. Chris Wooten, Executive Vice President, NICE, said, “When lives ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall global Leader in its report titled “SPARK Matrix™: Communication Surveillance, Q4, 2023.” The Quadrant Knowledge Solutions research report, which provided competitive analysis and a ranking of 11 global communication surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across Technology Exce ...

jamesteohart NICE Ltd. (NASDAQ:NICE) is a cloud-based AI-driven software company based in Israel. The company has been transforming itself in recent years to adopt the SaaS (software-as-a-service) model similar to many other software companies which enabled it to create recurring and predictable revenues. More importantly, the company also made major advancements in how it combined cloud technology with AI technology in order to boost its product offerings which helped fuel its growth. Meanwhile, the compan ...

Revenue Growth and Performance - Total revenue for Q3 2023 increased 8% year-over-year to $601.3 million, with cloud revenue growing 22% to $403.3 million[3][5] - Total revenue for Q3 2023 increased to $601.3 million, up 8.4% from $554.7 million in Q3 2022[23] - Cloud revenue grew 22% year-over-year to $403.3 million in Q3 2023[23] Profitability and Margins - Cloud gross margin improved to 65.1% (GAAP) and 70.4% (Non-GAAP) compared to 64.1% and 70.4% respectively in the previous year[3] - Operating income increased 26% to $113.6 million (GAAP) and 15% to $183.9 million (Non-GAAP), with operating margins of 18.9% and 30.6% respectively[3][6][10] - Diluted EPS grew 30% to $1.39 (GAAP) and 18% to $2.27 (Non-GAAP) compared to Q3 2022[3][7][11] - Net income for Q3 2023 rose to $92.4 million, a 29.6% increase from $71.2 million in Q3 2022[23] - Non-GAAP net income for Q3 2023 was $150.6 million, up 17.9% from $127.8 million in Q3 2022[25] - Non-GAAP diluted EPS for Q3 2023 was $2.27, compared to $1.92 in Q3 2022[25] - Gross margin improved to 68.2% in Q3 2023 from 69.2% in Q3 2022[23] Cash Flow and Financial Position - Operating cash flow increased 28% to $120.6 million, with $89.5 million used for share repurchases in Q3 2023[8] - Operating cash flow for Q3 2023 was $120.6 million, a 28% increase from $94.3 million in Q3 2022[24] - As of September 30, 2023, the company had $1.6516 billion in cash and short-term investments, with net cash and investments of $1.1073 billion[8] - Cash and cash equivalents stood at $715.99 million at the end of Q3 2023, up 67.3% from $427.98 million in Q3 2022[24] Share Repurchases and Buybacks - The company announced a new $300 million share buyback program, reflecting confidence in its financial strength[4] - Operating cash flow increased 28% to $120.6 million, with $89.5 million used for share repurchases in Q3 2023[8] Future Guidance and Expectations - The company raised full-year 2023 Non-GAAP revenue guidance to $2.359-$2.379 billion, representing 9% growth at midpoint, and EPS guidance to $8.58-$8.78, representing 14% growth[12] - For 2024, the company expects cloud revenue growth of at least 18% year-over-year, excluding LiveVox acquisition, which is expected to contribute $142 million in revenue[13] - The company expects 2024 EBITDA to reach nearly $900 million, exceeding $1 billion in 2025 including LiveVox synergies[13] Expenses and Costs - R&D expenses increased 14.6% year-over-year to $84.8 million in Q3 2023[23] - Research and development expenses for the quarter ended September 30, 2023, were $8.224 million, up from $7.424 million in 2022[26] - Sales and marketing expenses for the quarter ended September 30, 2023, decreased to $12.351 million from $13.723 million in 2022[26] - General and administrative expenses for the quarter ended September 30, 2023, increased to $21.920 million from $16.505 million in 2022[26] - Acquisition-related expenses for the quarter ended September 30, 2023, were $453 thousand, with $428 thousand allocated to general and administrative expenses[27] - Year-to-date acquisition-related expenses for 2023 totaled $453 thousand, all incurred in the current year[27] Share-Based Compensation - Share-based compensation for the quarter ended September 30, 2023, totaled $47.287 million, compared to $42.884 million in the same period in 2022[26] - Year-to-date share-based compensation for 2023 was $133.206 million, slightly lower than $134.991 million in 2022[26] Acquisitions and Investments - The company spent $18.4 million on business acquisitions in Q3 2023[24] - For 2024, the company expects cloud revenue growth of at least 18% year-over-year, excluding LiveVox acquisition, which is expected to contribute $142 million in revenue[13]