Core Insights - CallTower's Operator Connect for Microsoft Teams has won the 2025 BIG Awards for Business, recognizing its measurable business impact through innovation and execution [1][2] Group 1: Product Recognition - The BIG Awards for Business honor companies that redefine excellence, with CallTower's Operator Connect noted for simplifying and accelerating global voice enablement [2] - Operator Connect is changing how organizations deploy and manage enterprise voice by providing direct, redundant connections to Microsoft and dedicated premium support [3] Group 2: Technological Integration - CallTower integrates advanced technologies with Microsoft Teams, including AI-powered contact center solutions from Five9, Genesys, and Cisco Webex, enhancing the overall communication experience [3] - Features such as one-click failover, compliance recording, SMS/MMS texting, advanced analytics, and seamless CRM connectivity contribute to CallTower's leadership in communication solutions [3] Group 3: Company Growth and Strategy - CallTower has been transforming global communication since 2002, becoming a leader in enterprise-class cloud communications and collaboration solutions [5] - The acquisition of Inoria in 2025 has amplified CallTower's CCaaS and CX capabilities, enhancing customer experiences through personalized optimization and advanced analytics [6] Group 4: Vision and Commitment - CallTower is focused on innovation and excellence, continuously advancing cloud communications to empower businesses globally [7]

Core Insights - CallTower has integrated CT Unite CRM Integration and CallTower Analytics into the Webex by Cisco® platform, enhancing communication and productivity for users [1][4] - The CT Unite CRM Integration allows users to manage calls and access customer data directly within their CRM systems, improving workflow efficiency and customer experience [2] - CallTower Analytics provides organizations with detailed reporting and dashboards, enabling them to transform call data into actionable insights for better decision-making [3][4] Company Overview - CallTower is a leader in cloud-based unified communications and contact center solutions, established in 2002, and focuses on transforming global communication [5] - The company offers a range of advanced technologies, including Microsoft® Teams, Webex by Cisco®, and AI-powered contact center solutions, tailored to meet enterprise needs [5] - In 2025, CallTower acquired Inoria, enhancing its CCaaS and CX capabilities through personalized optimization and advanced analytics [6]

Core Insights - CallTower has launched the Ascend Teams Contact Center, a solution designed to enhance customer engagement and streamline operations within the Microsoft Teams ecosystem [1][3][4] Company Overview - CallTower is a leader in the Contact Center as a Service (CCaaS) market, focusing on transforming global communication and collaboration for businesses [6][9] - The company has been operational since 2002 and has established itself as a global leader in enterprise-class cloud communications [6] Product Features - Ascend Teams Contact Center integrates seamlessly with Microsoft Teams, providing a unified communications environment [7] - The platform offers enhanced customer engagement through robust communication tools across multiple channels [7] - Advanced analytics and reporting capabilities are included, allowing businesses to gain insights into customer behavior and agent performance [7] Strategic Partnerships - The development of Ascend Teams Contact Center was in collaboration with Intermedia Cloud Communications, emphasizing CallTower's commitment to partnering with leading technology providers [2][5] - The acquisition of Inoria in 2025 has amplified CallTower's CCaaS and customer experience capabilities, enhancing its service offerings with AI and advanced analytics [8] Market Position - CallTower is recognized as a top-tier global Microsoft Teams Operator Connect provider, enhancing collaboration and productivity for businesses [5][6] - The company aims to exceed customer expectations by delivering key integrations and innovative solutions tailored to customer needs [5]

Core Insights - CallTower has launched Entra Sync, an advanced provisioning and management platform designed to automate and simplify the Microsoft Teams experience for IT administrators and communication professionals [1][6] - Entra Sync acts as a "mission control center" for managing Microsoft Teams users, significantly reducing the time for provisioning tasks from 30 minutes to under five minutes, while improving accuracy by up to 99% [2][3] Group 1: Product Features - The platform replaces manual processes with intelligent automation, allowing for dynamic role-based management and real-time synchronization with Microsoft Entra ID [4] - Administrators can build and assign persona templates based on job roles or locations, monitor number pool usage, and receive alerts for low availability [4] - Entra Sync provides detailed reporting to assist in compliance and capacity planning [4] Group 2: Target Audience and Use Cases - Entra Sync is tailored for Microsoft Teams administrators and CallTower customers managing complex, large-scale voice deployments, supporting environments using Operator Connect, Direct Routing, or Microsoft Calling Plans [5] - The platform enhances resource utilization by reducing reliance on specialized IT staff and distributing capabilities across broader teams [5] Group 3: Company Background - CallTower has been a leader in enterprise-class cloud communications and collaboration solutions since 2002, focusing on transforming global communication [7] - In 2025, CallTower acquired Inoria, enhancing its CCaaS and CX capabilities through personalized optimization and advanced analytics [8] - The company is committed to innovation and excellence, empowering businesses to achieve success in the digital age [9]

Group 1 - CallTower has been awarded the 2025 We Love Tech Awards in the SaaS/UCaaS/XaaS category for its Microsoft Teams GCC High solution, highlighting its leadership in communication technologies [1][3] - The We Love Tech Awards recognize innovative companies and products that are shaping the future of enterprise technology across various sectors, including AI, Cloud, and SaaS [2] - CallTower's Microsoft Teams GCC High is a secure collaboration platform designed for government agencies, ensuring compliance with strict regulations such as CMMC [3] Group 2 - CallTower's Genesys Cloud Contact Center was also recognized as a finalist, showcasing its capabilities in AI-driven customer interactions across multiple channels [3] - The company emphasizes its commitment to security, compliance, and user experience in its communication solutions, as stated by its Chief Revenue Officer [4] - In 2025, CallTower acquired Inoria, enhancing its CCaaS and CX capabilities, and providing advanced analytics and AI-driven solutions for contact center operations [6] Group 3 - CallTower has been a leader in enterprise-class cloud communications since 2002, offering solutions that integrate advanced technologies like Microsoft Teams and AI-powered contact centers [5] - The company focuses on delivering seamless connectivity and operational efficiency tailored to the needs of enterprises globally [5][7]