"一家三口挤在货车里，吃泡面、睡硬床，4岁的女儿天天哭着要回家。"近日，面对记者的采访， 刘师傅说起那段日子，仍然眼眶发红，"找农业公司，说让我们自己解决；找派出所，说这是民事纠纷 得去法院。我一个外地人，哪儿懂这些？得亏综治中心快速帮我解决了纠纷。" 今年7月26日，刘师傅和家人到云南省陆良县某农业公司装蔬菜时，货车围挡滑落砸伤了员工张先 生。垫付3000元医疗费后，对方家属担心刘师傅"跑了"，用轿车堵了货车——这一堵就是10天。 8月4日，听说陆良县综治中心能一站式解决纠纷，刘师傅像抓住救命稻草一样，带着老婆孩子赶过 去。中心工作人员了解情况后，立刻启动绿色通道，指派驻中心法官高云生和调解员王文杰联合处理。 "一开始三方都不让步：公司说员工张先生是在公司受伤的，但刘师傅操作不当，应该负全责；张 先生家属说必须先拿5万块，不然不让刘师傅走；刘师傅说他就赚个运费，拿不出那么多钱。"王文杰回 忆，当时气氛僵得空气都好像凝固了。 高云生是陆良县人民法院派来的资深法官，熟悉农村情况、懂法律。他拿出民法典、安全生产法， 用"土话"讲："根据法律，员工在工作时间、场所受伤，公司得担工伤责任；司机操作不当，也得担侵 权责 ...

Core Viewpoint - The article highlights the innovative approach taken by Yanjing District in Ziyang City, Sichuan Province, to streamline public service access through the establishment of a comprehensive social governance center, allowing citizens to address their grievances in a single location, thereby enhancing efficiency and satisfaction [1][3][4]. Group 1: Social Governance Center - The social governance center in Yanjing District has improved the resolution rate of public grievances by 30% since its inception, while the initial petition volume has decreased by 14.7% year-on-year [2]. - The center integrates multiple functions, including visitor reception, legal services, and risk assessment, creating a "one-stop" platform for conflict resolution [3]. - The establishment of a three-tier network of governance centers at the district, town, and village levels has reduced the response time for public grievances to 2 hours, aiming to resolve minor issues locally [3][4]. Group 2: Conflict Resolution Mechanism - The center employs a collaborative model involving various departments and specialized mediation teams to address complex disputes effectively [5]. - A professional mediation team has been formed, comprising legal experts and community volunteers, to enhance the resolution process [5]. - The district has implemented a dual mechanism of "governance center + judicial hearings" to facilitate conflict resolution, achieving a case withdrawal rate of 39.28% and reducing average case resolution time by 40% [6]. Group 3: Digital Empowerment and Prevention - The governance center utilizes a digital platform that integrates data from various departments, enabling proactive risk management and conflict resolution [8]. - A comprehensive data management system has been established to monitor and address grievances in real-time, ensuring a closed-loop process from identification to resolution [8]. - The district is leveraging big data and community networks to identify and mitigate risks early, enhancing overall social stability [8]. Group 4: Future Plans - Yanjing District aims to further enhance its governance model by continuing to develop the "one-stop" conflict resolution approach, ultimately improving the sense of security and satisfaction among its citizens [9].