Core Viewpoint - The implementation of a seven-day no-reason return policy aims to address the issue of information asymmetry in online shopping, granting consumers the "right to regret" and enhancing the feasibility of consumer rights protection [1][2]. Group 1: Legal Framework and Consumer Rights - The seven-day no-reason return system is established under consumer rights protection laws to balance the information gap between buyers and sellers [1]. - Certain categories of goods, such as perishable items and customized products, are explicitly excluded from the no-reason return policy, provided consumers agree at the time of purchase [1]. - A recent court case clarified that consumers retain the right to cancel contracts before shipment, even for goods typically excluded from the no-reason return policy, although they may bear liability for any losses incurred by the seller [1]. Group 2: Challenges in Implementation - The frequent disputes over returns highlight the complexities in the practical application of the no-reason return policy, with some sellers refusing to honor it due to concerns over potential abuse by consumers [1]. - Despite clear regulations, some merchants unilaterally expand the scope of non-returnable items, which could lead to legal repercussions if they fail to comply with established guidelines [2]. - The success of the no-reason return policy relies on mutual adherence to principles of integrity by both consumers and merchants, emphasizing the importance of product quality and service experience over unreasonable restrictions [2].

Group 1 - The Supreme People's Court emphasized that consumers purchasing goods online often rely on the descriptions and displays provided by sellers, as they cannot physically experience the products [2] - The case involved a dispute where the seller's refusal to allow a seven-day no-reason return was deemed unreasonable, as the product in question did not fall under the category of items unsuitable for return [1][2] - The ruling reinforces consumer rights by upholding the seven-day no-reason return policy, which is designed to enhance consumer confidence and security in online shopping [2] Group 2 - The court highlighted that while sellers can agree with consumers to exclude the seven-day return policy for certain items, they cannot arbitrarily expand the scope of such exclusions [2] - The judgment mandates the seller to refund the purchase price while the consumer returns the handbag, illustrating the enforcement of consumer protection laws [1]