Core Viewpoint - Companies must respond promptly to customer demands by improving communication efficiency and service quality to encourage consumer spending [1][3]. Group 1: Customer Service Challenges - Many consumers experience poor interactions with intelligent customer service, leading to frustration and decreased satisfaction [1]. - Some businesses mistakenly believe that implementing intelligent customer service allows them to neglect customer needs, resulting in a lack of effective support [1]. Group 2: Recommendations for Improvement - Companies should optimize the integration of intelligent and human customer service, ensuring a balanced approach that meets individual customer needs [2]. - It is essential to establish clear responsibilities between intelligent and human customer service to enhance service effectiveness [2]. - Special features, such as "one-click transfer to human service," should be implemented to assist vulnerable groups like the elderly and disabled [2]. Group 3: Regulatory and Consumer Rights - Regulatory bodies should strengthen oversight to protect consumer rights, addressing issues like hidden customer service options that infringe on consumer awareness and feedback rights [2]. - Establishing accessible channels for consumer complaints and feedback is crucial for addressing grievances effectively [2].

Core Viewpoint - Companies must enhance customer service efficiency by improving communication channels, particularly in the use of intelligent and human customer service, to foster consumer confidence and willingness to spend [1][2][3] Group 1: Customer Service Challenges - Many consumers experience inefficiencies with intelligent customer service, leading to poor communication and frustrating experiences [1] - Some companies mistakenly believe that implementing intelligent customer service allows them to neglect customer needs, resulting in a lack of accountability [1] Group 2: Recommendations for Improvement - Companies should optimize the integration of intelligent and human customer service, ensuring timely responses to individual consumer needs [2] - It is essential to establish clear boundaries between the roles of intelligent and human customer service to enhance service effectiveness [2] - Special features, such as "one-click transfer to human service," should be implemented to assist vulnerable groups like the elderly and disabled [2] Group 3: Regulatory Measures - Regulatory bodies should strengthen oversight to protect consumer rights, including penalizing companies that obscure customer service access [2] - Establishing convenient channels for consumer complaints and feedback is crucial for addressing issues promptly [2]