Core Viewpoint - The article emphasizes the role of insurance companies, particularly China Pacific Insurance, in providing tailored services and support for special consumer groups, including the elderly, disabled, minors, new citizens, and foreign nationals in China [1] Group 1: Customized Protection Systems - China Pacific Insurance utilizes big data to assess the risk protection needs of special groups, actively engaging in product innovation, such as specific medical coverage for Alzheimer's patients [1] - The company has undertaken 44 long-term care insurance projects, covering over 8,500 individuals, to address the long-term care needs of the elderly and disabled [1] - The company aims to provide comprehensive and multi-layered elderly care solutions, including high-quality community services for high-net-worth clients and broader services for the general population [1] Group 2: Accessible and Detailed Care Experience - China Pacific Insurance has established "Silver Hair Service e-space" areas in its branches, equipped with facilities for the elderly and disabled, including accessible pathways and medical supplies [1] - A green service channel has been opened to prioritize the reception of elderly and disabled clients, offering one-stop services to enhance convenience [1] - The company has simplified its digital platforms for elderly users, providing an "elderly care version" of its official app and website to address challenges in using smartphones [1] Group 3: Intelligent and Compassionate Consumer Protection Network - To combat risks such as fraud targeting the elderly, the company has implemented facial recognition verification for self-service loans for clients aged 60 and above [1] - An innovative "one-click appointment for home service" has been launched to assist elderly or disabled clients with claims and reporting [1] - Educational materials, including animated videos and bilingual service guides, have been created to raise awareness about risks and provide support for special consumer groups [1] Future Outlook - China Pacific Insurance plans to continue focusing on customer-centric values, leveraging technology for service innovation, and ensuring that every policy carries warmth and every service conveys hope [1]