Core Viewpoint - The article emphasizes the role of insurance companies, particularly China Pacific Insurance, in providing tailored services and support for special consumer groups, including the elderly, disabled, minors, new citizens, and foreign nationals in China [1] Group 1: Customized Protection Systems - China Pacific Insurance utilizes big data to assess the risk protection needs of special groups, actively engaging in product innovation, such as specific medical coverage for Alzheimer's patients [1] - The company has undertaken 44 long-term care insurance projects, covering over 8,500 individuals, to address the long-term care needs of the elderly and disabled [1] - The company aims to provide comprehensive and multi-layered elderly care solutions, including high-quality community services for high-net-worth clients and broader services for the general population [1] Group 2: Accessible and Detailed Care Experience - China Pacific Insurance has established "Silver Hair Service e-space" areas in its branches, equipped with facilities for the elderly and disabled, including accessible pathways and medical supplies [1] - A green service channel has been opened to prioritize the reception of elderly and disabled clients, offering one-stop services to enhance convenience [1] - The company has simplified its digital platforms for elderly users, providing an "elderly care version" of its official app and website to address challenges in using smartphones [1] Group 3: Intelligent and Compassionate Consumer Protection Network - To combat risks such as fraud targeting the elderly, the company has implemented facial recognition verification for self-service loans for clients aged 60 and above [1] - An innovative "one-click appointment for home service" has been launched to assist elderly or disabled clients with claims and reporting [1] - Educational materials, including animated videos and bilingual service guides, have been created to raise awareness about risks and provide support for special consumer groups [1] Future Outlook - China Pacific Insurance plans to continue focusing on customer-centric values, leveraging technology for service innovation, and ensuring that every policy carries warmth and every service conveys hope [1]

Core Insights - The 2025 Huanghekou (Dongying) Marathon took place on October 19, showcasing the impressive performance of Chinese marathon runner Huang Xuemei, who won with a time of 2 hours, 29 minutes, and 51 seconds, breaking the "230" barrier and setting a personal best [1] - The "Global Communication·Running Plan" has successfully secured victories in the first four events of the new season, highlighting the professional appeal of its members and their status as focal points during the races [1] - The event emphasized the integration of technology in enhancing the overall experience for both elite athletes and casual runners, promoting a culture of continuous self-improvement [1] Group 1 - The atmosphere at the marathon expo was vibrant, with a lottery event where participants could win prizes such as smartphones and sports glasses by completing challenges [3] - Runners showcased local cultural products, including a refrigerator magnet featuring the Shandong mobile mascot, blending local culture with tourism elements [4] - Interactive technology displays, including AI video ringtones and smart fitness tools, engaged participants and created a lively environment [6] Group 2 - A sharing session featured Huang Xuemei discussing effective training methods and encouraging runners to strive for personal bests, while KOL Zhao Ke shared insights on returning to the track after injury [6] - The marathon experience was enhanced by the dedicated 5G-A network from China Mobile, allowing runners to capture and share their experiences in real-time [8] - The event served as a vibrant cultural showcase for Dongying, with plans for future marathons, including the upcoming Beijing Marathon, emphasizing the ongoing connection between running and urban culture [8]

Core Viewpoint - The insurance industry plays a crucial role in social risk management, focusing on safeguarding people's livelihoods and supporting economic development. China Life Shandong Branch emphasizes a people-centered development philosophy and strives to provide comprehensive and convenient services through technological innovations [1]. Service Network and Customer Experience - The service network of Tai'an China Life is built on a comprehensive service channel model, with 356,772 registered users on the online life insurance APP and six offline service outlets across the city as of December 31, 2024 [2]. - The 95519 customer service hotline operates 24/7, complemented by 13 service channels including online platforms, smart customer service, and physical outlets, ensuring customers can access services anytime [3]. Online Services and Customer Satisfaction - Tai'an China Life offers a one-stop online service for policy management, claims, and health management, with an average of 55,300 monthly users and 414,500 service interactions in 2024, maintaining high customer satisfaction ratings [4]. - The company has achieved national-level mobile internet application security certification for its APP, ensuring high standards for customer data and fund security [4]. Digital and Intelligent Services - The new "Smart Operation" model enhances service quality through multi-touchpoint collaboration via the life insurance APP, promoting "no-run" service options and optimizing online insurance application processes [5]. - Features like remote recording for policy underwriting and self-service kiosks are introduced to facilitate customer interactions and meet diverse service needs [5]. Claims Service and Efficiency - In 2024, Tai'an China Life processed 85,360 claims with an average processing time of 0.541 days and a claim approval rate of 99.60%, positioning it among the industry leaders [6]. - The company focuses on providing quick and warm claims services, utilizing technology to enhance customer experience and service efficiency [6]. Elderly and Disabled Services - Tai'an China Life offers tailored services for elderly clients, including a dedicated hotline and an accessible APP interface, ensuring ease of use for older customers [6][7]. - The company has established a supportive environment for disabled individuals, providing necessary facilities and home service options to enhance accessibility [7]. Value-Added Services - The company expands its offerings in health, elderly care, and cultural education through various community events and programs, aiming to create a comprehensive elderly care service system [8]. Consumer Rights and Protection - Tai'an China Life prioritizes consumer rights protection, integrating it into governance and management practices, and actively addressing customer concerns [9][10]. - The company is committed to enhancing service quality and expanding service channels to provide warmth and convenience to consumers [10].