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案例数居首位!平安产险9个AI产品入选信通院首批开源大模型创新应用典型案例
Sou Hu Cai Jing· 2025-07-08 10:43
Core Insights - The 2025 Global Digital Economy Conference was held in Beijing, where the China Academy of Information and Communications Technology released the latest assessment results for trustworthy security in 2025, highlighting the achievements of Ping An Property & Casualty Insurance in AI technology innovation and application [1][2] Group 1: AI Product Evaluation - Ping An Property & Casualty Insurance successfully passed the evaluation of nine AI products, which focus on sales, underwriting, claims, and risk control, showcasing their strong application effects and business adaptability [2][3] - The evaluation assessed six dimensions including integration capability, application capability, model performance, security capability, compatibility, and operational management [3] Group 2: AI Capability Construction - The company is actively building an "insurance + technology + service" model, enhancing its AI capabilities in areas such as intelligent search, image processing, knowledge graph, and simulation prediction [4][5] - AskBob, the intelligent search and dialogue engine, utilizes pre-trained large model technology to improve employee efficiency, achieving over 90% effective response rate in underwriting inquiries [4] Group 3: Business Empowerment and Value Restructuring - In 2025, the company completed the localized deployment of the DeepSeek large model, creating AI assistants for various business scenarios, which enhances operational efficiency and customer experience [6][7] - The AI assistant for sales, "Chuang Xiao Bao," enables precise marketing outreach to millions of customers and addresses challenges in non-auto sales [6] - The underwriting process has been transformed from manual to AI-driven, increasing self-underwriting rates by 17 percentage points and reducing initial quote response time to under 2 hours [7] Group 4: Risk Control System - The company has established a comprehensive digital risk control system that includes preemptive measures, real-time warnings, and post-event reviews, significantly enhancing disaster prevention and risk identification capabilities [7] - AI auditing technology is employed for full-chain risk reviews, resulting in annual loss reductions exceeding 5 billion yuan [7]