Core Viewpoint - Beijing's Market Supervision Administration has innovatively integrated "business" and "service culture" to enhance service delivery, making it easier for enterprises to access necessary services and improving overall satisfaction [1][4]. Group 1: Service Innovation - The administration has created a "Service Items List" that clearly outlines all necessary procedures and contacts for various business needs, significantly reducing confusion for enterprises [2][4]. - The new approach shifts from a reactive model, where businesses seek help, to a proactive model where services are delivered directly to enterprises, enhancing efficiency and satisfaction [2][5]. - In 2024, the administration provided services to over 12,000 enterprises through direct visits and reached 38,000 enterprises with online policy updates, indicating a substantial increase in engagement [2][5]. Group 2: Efficiency and Satisfaction - The average time for enterprises to complete regulatory tasks has decreased by 40%, with a satisfaction rate of 96.8% reported by businesses [5]. - The increase in efficiency has led to a 15% year-on-year growth in new business registrations in Beijing for 2024, contributing to job creation [5]. Group 3: Cultural Integration - The integration of service culture into the administration's operations is seen as a key factor in transforming service delivery, with a focus on high efficiency, attentiveness, and proactivity [6][8]. - The role of corporate culture management professionals is emphasized, as they help design and implement effective service cultures tailored to the needs of government agencies [6][8]. - Continuous feedback mechanisms, such as monthly satisfaction surveys and quarterly service evaluations, are established to ensure the sustainability of service innovations [8].