Core Viewpoint - The State Grid Luan County Power Supply Company is enhancing the accountability of local power supply managers and improving service quality through a comprehensive inspection of service card postings and manager performance [1] Group 1: Inspection and Supervision - The company conducted a verification of service card postings at the Anping community's No. 4 public transformer station on November 3 [1] - The inspection involved both overt and covert methods, assessing the performance of 91 local power supply managers across 8 supply stations [1] - The supervisory team engaged with customers through random sampling and site visits to identify any misconduct by managers and to evaluate the effectiveness of service cards in addressing customer inquiries and repair requests [1] Group 2: Service Improvement Initiatives - The company aims to deepen the understanding of customer feedback on power supply services and to address issues of inaction, slow response, and misconduct in service delivery [1] - Future efforts will focus on optimizing the supervision model, innovating monitoring methods, and enhancing the education and daily oversight of local managers [1] - The goal is to increase customer satisfaction and trust in power supply services, thereby fostering a harmonious power supply environment [1]

Core Viewpoint - The company is focusing on ensuring reliable power supply and quality service for electric heating users, including enterprises, schools, and air energy users, during the heating season through strict supervision and targeted measures [1][2][3] Group 1: Supervision and Service Framework - The company has established a supervision work plan that outlines key areas such as service connection, hidden danger investigation, and process standardization for electric heating users [1] - A "ten prohibitions" service guideline and hidden danger investigation norms have been created and distributed to frontline teams to enhance responsibility awareness [1] Group 2: On-Site Supervision and Engagement - Company disciplinary staff are actively conducting on-site supervision, focusing on safety hazard investigations, service connection efficiency, and frontline personnel behavior [2] - A "Warm Winter Guarantee Service" campaign has been launched, reaching over 85 employees to strengthen service awareness and accountability [2] Group 3: Closed-Loop Management and Performance Evaluation - A "tracking-correction-evaluation" closed-loop supervision system has been established to monitor service progress and hidden danger rectification in real-time [3] - The company has implemented a performance evaluation system that includes user satisfaction and hidden danger completion rates, driving continuous improvement in service quality [3] - Future efforts will focus on increasing supervision frequency in remote areas and large electric heating enterprises, ensuring effective implementation of hidden danger rectification and emergency service preparations [3]