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泰康“幸福有约”突破30万单 大健康头部企业的系统性创新
Sou Hu Cai Jing· 2025-12-05 01:35
Core Insights - The core viewpoint of the news is that Taikang Life's "Happiness Agreement" has achieved significant sales milestones, indicating the maturity of a new life insurance business model that integrates payment, services, and investment to address challenges in the longevity era [2][7]. Group 1: Product Innovation and Market Positioning - "Happiness Agreement" has sold over 300,000 units, showcasing its innovative approach in the life insurance sector by linking annuity insurance with access to retirement community resources [2][3]. - The product aims to address the dual challenges of sustainable funding and the scarcity of health resources in the longevity era, with plans to launch a "Double Agreement" solution in 2024 that combines financial and healthcare services [3][4]. - The product suite includes four major systems: Long Life Agreement, Health Agreement, Wealth Agreement, and Good Life Agreement, catering to diverse customer needs across personal, family, and generational levels [4][7]. Group 2: Ecosystem Development and Strategic Advantages - Taikang has established a comprehensive health ecosystem, with 47 projects across 37 cities and 27 operational sites by November 2025, creating a robust support system for health management and elderly rehabilitation [4]. - The company manages over 45 trillion yuan in assets, leveraging a "patient capital" strategy that aligns long-term liabilities with real assets to ensure efficient supply of health resources [4][5]. - Taikang's investment in the health ecosystem over the past decade has positioned it as a leader in integrating financial insurance products with healthcare services, creating a competitive moat for high-quality growth [4][6]. Group 3: Professionalization and Customer Engagement - The introduction of Health Wealth Planners (HWP) as a new professional role in the financial industry enhances the service quality of "Happiness Agreement," providing comprehensive support for clients' health, retirement, and financial planning needs [5][6]. - The HWP team is characterized by a high level of education, including PhDs and master's degrees, ensuring that clients receive lifelong support and professional services tailored to their core needs [6]. - The "super experience marketing" approach transforms virtual insurance into tangible service experiences, making resources and services accessible to clients in immersive environments [6][7].
泰康人寿青岛分公司HWP高级合伙人刘然棋:为客户链接幸福的“服务明星”
Qi Lu Wan Bao· 2025-07-01 14:46
Core Insights - Liu Ranqu's recognition as "Qingdao Financial Institution Reputation Figure" and recipient of the "Service Star" award highlights her commitment to enhancing service quality in the insurance industry [2] - Liu Ranqu's diverse career background, including roles in pharmaceutical state-owned enterprises and entrepreneurship in e-commerce, has equipped her with a deep understanding of the insurance sector [2] - The integration of insurance with healthcare and eldercare services at Taikang has provided Liu Ranqu with the resources necessary to meet diverse client needs effectively [3] Company Overview - Taikang Life Insurance has established a comprehensive ecosystem that includes nationwide eldercare communities and medical centers, enhancing its service offerings [3] - The company emphasizes a client-centric approach, aiming to provide integrated services that address clients' health, wealth, and longevity needs [3] - Liu Ranqu's role as a health wealth planner at Taikang allows her to act as a professional advisor in insurance, healthcare, and financial planning, showcasing the company's commitment to multi-dimensional service [3] Industry Trends - The insurance industry is increasingly focusing on the integration of services across healthcare and eldercare, reflecting a shift towards holistic client care [3] - The recognition of service excellence within the industry, as demonstrated by awards like "Service Star," indicates a growing emphasis on customer satisfaction and quality service delivery [2]