Core Insights - The insurance industry is undergoing a transformation driven by AI technology, which is not only a technical innovation but also a collaborative change in the industry ecosystem [1] - 2025 is identified as a pivotal year for the application of AI in the insurance sector, with significant advantages due to data richness and standardized processes [2] - The integration of AI is expected to enhance the capabilities of insurance professionals by automating repetitive tasks [2] Group 1: AI and Insurance Transformation - Experts emphasize the need for balancing technological innovation with risk management to achieve inclusive and high-quality development in insurance [3] - The insurance industry is at a crossroads where technology empowerment and ecosystem restructuring are crucial for future decisions [3] - AI is seen as a key driver for the large-scale implementation of insurance models, enhancing the ability to solve complex financial problems [4] Group 2: Health Insurance and AI - AI is being deeply integrated into various business scenarios in health insurance, contributing to service upgrades and efficiency improvements [5] - The "AI in ALL" approach is being adopted to create a comprehensive health service system that covers the entire customer lifecycle [6] - AI technologies are utilized to analyze customer needs and provide personalized health protection plans [6] Group 3: Smart Insurance Solutions - The development of a smart insurance advisor, "Ant Xiaobao," aims to address user inquiries and needs throughout the insurance process [8] - "Ant Xiaobao" leverages a vast knowledge base and service experience to provide clear and accessible insurance information to users [8] - The integration of AI and human services is expected to significantly enhance the insurance service experience and efficiency [8]