共享单车服务质量评估
Search documents
服务质量决定共享单车投放量 武汉规范企业服务
Chang Jiang Ri Bao· 2025-11-15 00:38
Core Insights - The city has released the third-quarter evaluation results for shared bicycle service quality, which will influence the vehicle deployment of operating companies [1][2] Evaluation Results - The evaluation was conducted based on 20 indicators, including policy compliance, electronic fence compliance rate, and public complaints [2] - Qingju Bicycle scored 86.85, rated as excellent; Meituan Bicycle scored 71.36, rated as qualified; and Hello Bicycle scored 64.46, rated as unqualified [2] - As a result of the evaluation, Hello Bicycle will have a 20% reduction in its quota, while Meituan Bicycle will face a 10% reduction, totaling approximately 66,000 bicycles [2] Service Quality Improvement - The city has focused on controlling the total number of bicycles, improving the system, expanding resources, and enhancing scheduling to improve service quality [3] - Over 100,000 non-compliant bicycles have been recalled, with a citizen complaint satisfaction rate exceeding 95% and compliance rate rising from 87% to 99% [3] - New non-motorized vehicle parking spots have been added, accommodating nearly 30,000 bicycles, and an AI-based scheduling model has improved issue resolution efficiency by nearly 20% [3] Future Plans - The city will continue to conduct evaluations of shared bicycle service quality and encourage companies to enhance service management [5]
武汉为共享单车服务定等级,排名决定单车投放量
Chang Jiang Ri Bao· 2025-11-14 13:07
Core Insights - The city of Wuhan has released the third-quarter evaluation results for shared bicycle service quality, impacting the vehicle deployment of operating companies [1][4] - The evaluation was based on 20 indicators, including compliance with electronic fencing, transportation efficiency, and public complaints [1][4] Group 1: Evaluation Results - Qingju Bicycle scored 86.85, rated as excellent; Meituan Bicycle scored 71.36, rated as qualified; and Hello Bicycle scored 64.46, rated as unqualified [4] - As a result of the evaluation, Hello Bicycle will have its quota reduced by 20%, and Meituan by 10%, totaling a reduction of approximately 66,000 bicycles [4] Group 2: Operational Improvements - The total number of shared bicycles in Wuhan is 485,000, with over 100,000 non-compliant vehicles recovered this year [4] - The citizen complaint satisfaction rate exceeds 95%, and the compliance operation rate has improved from 87% to 99% [4] - New non-motorized parking spots have been added, accommodating nearly 30,000 bicycles, to meet public parking needs [4] Group 3: Future Plans - The city will continue to conduct evaluations to encourage companies to enhance service management quality and promote responsible riding and parking among citizens [5]