1月8日，上海市消保委发布了上海市2025年投诉情况通报。统计显示，2025年上海市消保委共处理消费者投 诉 【下载黑猫投诉客户端】321142件，投诉类别包括商品类投诉和服务类投诉，投诉性质涉及合同问题、 售后服务问题、质量问题等。 值得注意的是，网购投诉、共享单车投诉、美容护肤服务相关投诉、盲盒及抽卡相关投诉同比增长明显。其 中，共享单车相关投诉的增长情况最为突出，达7197件，同比激增74.5%。 01. 投诉总量中超六成系商品类投诉 根据上海市消保委统计的2025年投诉数据，2025年（统计时间为2024年12月21日至2025年12月20日），上海 市消保委共处理消费者投诉321142件，按投诉类别分，商品类投诉206691件，占投诉总量的64.3%。服务类 投诉114451件，占投诉总量的35.7%。 其中，在商品类投诉中，服装鞋帽、家居用品、家用电器的投诉最多，居商品类投诉的前3位，投诉量分别 为43571件、35655件和17401件。 网购投诉占比高 服装鞋帽、家居用品投诉量居前 网购投诉是消费者投诉的重点，投诉量为172221件，同比增长34.8%。其中服装鞋帽、家居用品类的投诉量 位居前 ...

他们从基层群众中来，他们了解群众所思所盼，省两会上，基层代表、委员最关注啥？ 提案主题怎么选、撰写提案有哪些技巧？新任省政协委员、成都市泡桐树小学副校长黄艺竹在会前就把 履职的责任转化为学习的动力，给自己布置作业：翻看优秀提案、找委员交流、登录各大政协网站学 习…… "我的'处女作'已提交大会。"1月28日，黄艺竹笑着说，自己的第一份提案瞄准的是文化繁荣中的四川 特色，"孩子们接触的宣传画、公益广告上都是冰糖葫芦、大红袄等北方文化元素，具有四川特色的元 素相对较少，我希望能推动这样的现象改变。" 安居乐业、政通人和，日子美、心气顺……建设美丽繁荣和谐四川是全省9100多万各族人民的共同愿 望。基层代表委员来自基层一线，对于如何实现人民群众对美好生活的向往、让生活越来越安逸，他们 的关注和期盼很"接地气"。 "但那些都是高层次产业工人，农民工干不干得来？"吴平有些担忧。 "我们还要配套产业学校，明年就开始招生，不会的可以培训。另外，牙谷还将配套特色小镇和康养产 业，依然需要大量第三产业服务人员。"听完李发刚的解释，吴平一脸兴奋，两人当即交换名片，"方便 日后联系"。 深化供给侧结构性改革、大力实施乡村振兴战略、 ...

走访中，不少市民也向检察官倒起"苦水"："很多停车点设在路牙上，可附近的无障碍坡道太远，搬车 上去太麻烦，久而久之大家就直接停在路边了。" 市民的吐槽，也让整改方向更清晰。通州区检察院第一时间与城管部门坐在一起围绕车辆管理、隐患清 拖、点位规划、日常监管等关键环节"对症下药"。城管部门随后约谈共享单车投放企业负责人，共同研 究优化投放服务和相关整改措施。 这一切的改变，源于一次"双向奔赴"。依托代表建议与检察建议双向衔接转化机制，通州区检察院在梳 理区第十七届人民代表大会第四次会议代表建议时，发现3名人大代表不约而同地将目光聚焦到共享单 车乱停乱放上。 民有所呼，我有所应。为摸清乱停乱放的症结，通州区检察院公益诉讼办案团队迅速组建专项调查组， 开启为期半个月的蹲点式调查。每天早8点、下午2点、晚6点这3个市民出行的高峰时段，调查人员的身 影都会出现在通州主城区10个路段的26个共享单车停放点。 "共享单车'任性'停放可不是小事！"办案组负责人姚峰直言调查中发现的乱象：有的车辆横亘在机动车 道与非机动车道交界处，有的制动系统不灵敏，头盔破损开裂，安全隐患重重，还有的扎堆挤占人行 道，影响市容市貌，给市民出行添堵 ...

现场约谈 记者了解到，上周，该市城管、公安交管部门组织联合执法组，对苏北人民医院、江苏旅游职业学院、 大运河博物馆、邗江万达广场等周边区域共享单车运营乱象进行整治。交管部门对骑行无牌车辆的市民 进行劝阻、教育，责令相关企业尽快收回无牌车辆，未上牌不得投放市场。城管部门对存在车辆超出投 放区域、无牌、破损、有安全隐患等问题的运营企业进行警告，下发责令改正通知书，要求立即回收违 规投放车辆，同时责令相关企业对电子围栏内乱停乱放车辆进行规整，加强管理，确保有序停放。 在此基础上，市城管局、市公安交管部门联合约谈市区共享单车运营企业。市公安局交管支队负责人强 调，共享单车必须依法依规投放运营，上路必须上牌，违规将依法查处；运营企业要加强投放车辆安全 检查，确保投放车辆符合上路行驶安全标准，切实履行企业责任。市城管局通报了近期共享单车运营乱 象，对相关企业提出整改要求：加强投放管理，对擅自投放、超量投放和破损故障车辆限期回收，逾期 不回收的，依法清理和处罚；加强日常管理，严格实施停放电子围栏，确保停放秩序；对景区、商圈等 重点区域要明确专人管理、及时清淤；对严重影响通行的，将依法实施立即代履行。同时，加强车身管 理，及 ...

Core Insights - The price of shared bicycles, particularly 哈啰单车, has significantly increased over the past two years, leading to consumer dissatisfaction and a shift in commuting preferences [1][2][4] Pricing Trends - 哈啰单车's starting price has risen from 1 yuan to 1.8 yuan for the first 30 minutes, representing an 80% increase [2] - The hourly rate for 哈啰 has also increased, with the current charge being 1.8 yuan for every additional 30 minutes [2][3] - Other brands like 美团 and 青桔 have similar pricing structures, but 哈啰 remains the most expensive among them [3] Consumer Behavior - Many users have noticed the price hikes and are reconsidering their commuting options, often finding public transport to be more economical [4][6] - Users who frequently ride shared bicycles are opting for subscription plans, such as monthly or weekly passes, to mitigate costs [5][6] - Promotional offers on subscription plans, such as 美团's 0.1 yuan monthly card, are popular among users who ride short distances regularly [5] Market Competition - The competition among shared bicycle brands is evident, with varying pricing strategies and promotional offers aimed at attracting users [3][5] - Some users have turned to alternatives like 杭州小红车, which offers free rides for the first hour, although it has limited service points [6]

Core Insights - The city has released the third-quarter evaluation results for shared bicycle service quality, which will influence the vehicle deployment of operating companies [1][2] Evaluation Results - The evaluation was conducted based on 20 indicators, including policy compliance, electronic fence compliance rate, and public complaints [2] - Qingju Bicycle scored 86.85, rated as excellent; Meituan Bicycle scored 71.36, rated as qualified; and Hello Bicycle scored 64.46, rated as unqualified [2] - As a result of the evaluation, Hello Bicycle will have a 20% reduction in its quota, while Meituan Bicycle will face a 10% reduction, totaling approximately 66,000 bicycles [2] Service Quality Improvement - The city has focused on controlling the total number of bicycles, improving the system, expanding resources, and enhancing scheduling to improve service quality [3] - Over 100,000 non-compliant bicycles have been recalled, with a citizen complaint satisfaction rate exceeding 95% and compliance rate rising from 87% to 99% [3] - New non-motorized vehicle parking spots have been added, accommodating nearly 30,000 bicycles, and an AI-based scheduling model has improved issue resolution efficiency by nearly 20% [3] Future Plans - The city will continue to conduct evaluations of shared bicycle service quality and encourage companies to enhance service management [5]

Core Insights - The city of Wuhan has released the third-quarter evaluation results for shared bicycle service quality, impacting the vehicle deployment of operating companies [1][4] - The evaluation was based on 20 indicators, including compliance with electronic fencing, transportation efficiency, and public complaints [1][4] Group 1: Evaluation Results - Qingju Bicycle scored 86.85, rated as excellent; Meituan Bicycle scored 71.36, rated as qualified; and Hello Bicycle scored 64.46, rated as unqualified [4] - As a result of the evaluation, Hello Bicycle will have its quota reduced by 20%, and Meituan by 10%, totaling a reduction of approximately 66,000 bicycles [4] Group 2: Operational Improvements - The total number of shared bicycles in Wuhan is 485,000, with over 100,000 non-compliant vehicles recovered this year [4] - The citizen complaint satisfaction rate exceeds 95%, and the compliance operation rate has improved from 87% to 99% [4] - New non-motorized parking spots have been added, accommodating nearly 30,000 bicycles, to meet public parking needs [4] Group 3: Future Plans - The city will continue to conduct evaluations to encourage companies to enhance service management quality and promote responsible riding and parking among citizens [5]

Core Viewpoint - Users have reported incidents of shared bicycles automatically locking during rides, leading to accidents and injuries, raising questions about accountability and safety measures in the industry [1][2][10]. User Incidents - Multiple users across cities like Shanghai, Beijing, and Guangdong have experienced automatic locking of shared bicycles while riding, often resulting in injuries [2]. - A specific case involved a user named Hong who fell and sustained injuries after her bicycle unexpectedly locked while turning at a traffic light [1]. Platform Responses - Shared bicycle platforms have denied the existence of technical defects causing automatic locking, suggesting user error as a potential cause [3]. - Platforms claim that users may have accidentally triggered the lock by not properly closing the lock screen or riding a bicycle that was not properly locked by the previous user [3][6]. Technical Analysis - Industry experts conducted tests indicating that the likelihood of users accidentally locking the bicycle while riding is very low, as systems typically prevent locking while in motion [4][5]. - The remote locking feature requires specific conditions to be met, and while it is designed to prevent locking while in motion, technical failures could lead to unintended locking [7]. Regulatory Issues - The phenomenon of "one code, multiple bikes" has been identified as a potential cause for automatic locking incidents, stemming from platforms over-deploying bicycles to gain market share [8][9]. - Regulatory bodies have noted that some platforms have violated rules by deploying excessive numbers of bicycles, which can lead to system errors and safety risks [9]. Legal and Safety Obligations - Shared bicycle platforms are legally obligated to ensure the safety of their vehicles, and failure to do so may result in civil liability for accidents caused by automatic locking [10]. - Experts criticize the platforms' rental agreements that attempt to limit their liability, arguing that such clauses are unfair to users [11]. Recommendations for Users - Users are advised to document incidents thoroughly, including taking photos and preserving order records, to support their claims in case of accidents [11]. - There is a call for increased regulatory oversight and the establishment of industry standards to enhance public safety and trust in shared bicycle services [12].

Core Viewpoint - The newly revised Anti-Unfair Competition Law of the People's Republic of China will officially take effect on October 15, 2025, focusing on regulating new forms of competition issues in the digital economy, such as false transactions and malicious returns, which disrupt market order [1] Group 1: Regulation of Unfair Competition - The law addresses the issues of false transactions and malicious returns, which have become survival tactics for some e-commerce platforms, indicating a need for a profound transformation in the competitive order of the digital economy [1] - The revised law aims to establish a standard of integrity in digital competition, requiring operators to shift from a speculative mindset based on data manipulation to a long-term approach that relies on genuine service quality to gain consumer recognition [2] Group 2: Price Competition and Market Dynamics - The law critically examines low-price competition, prohibiting platforms from forcing merchants to sell below cost, which is seen as a corrective measure against harmful competition practices that can lead to industry profit depletion and quality decline [3] - The legislative process reflects a deep understanding of the competitive dynamics in the digital economy, tailoring solutions to new characteristics and problems rather than applying traditional regulatory frameworks [3]

Core Insights - During the National Day and Mid-Autumn Festival holidays, Didi Chuxing reported a 14% year-on-year increase in average daily ride-hailing demand, with significant growth in cross-city and long-distance travel [1][2][3] - The demand for pre-booked rides surged by 58% compared to the period before the holidays, with notable increases in trips to transportation hubs and tourist attractions [1][2] - The demand for Didi's bike and e-bike services saw a significant rise, particularly in major cities, while the demand for delivery services also experienced substantial growth [3] Group 1: Ride-Hailing Demand - Average daily ride-hailing demand increased by 14% year-on-year during the holidays [1] - Cross-city ride-hailing demand rose by 89% compared to the pre-holiday period, with 68% of this demand coming from users outside the province [1] - Long-distance ride-hailing demand from users traveling over 800 kilometers increased by 22% year-on-year, with younger generations (post-2000s and post-1995) contributing 47% of this demand [1] Group 2: Bus and Group Travel - Didi's bus service saw an 86% increase in passenger volume compared to the pre-holiday period, transporting over 1 million passengers [2] - The demand for chartered vehicles during the holidays grew by 88% year-on-year, with family travel being a significant driver [2] - The demand for 7-seat vehicles for family outings increased by 123% year-on-year [2] Group 3: Delivery and Bike Services - Didi's bike and e-bike services experienced a notable increase in demand, particularly in cities like Chengdu and Tianjin [3] - The volume of Didi's delivery orders grew by 202% year-on-year during the holidays, with significant increases in demand for flowers, cakes, and pet deliveries [3] - Rental car orders surged by 212% year-on-year, with an average rental duration of 2.5 days and a 12% increase in daily spending [3] Group 4: International Travel - The number of Didi ride-hailing orders from inbound users increased by 139% year-on-year during the holidays, reflecting a growing interest in travel to China [3] - The demand for overseas travel surged, with daily demand exceeding 100% compared to the summer peak [3]