Core Viewpoint - The "good borrowing, difficult returning" issue of shared devices like bikes and power banks has become a significant consumer complaint, prompting calls for improved management and solutions in the industry [1][2][3] Group 1: Consumer Complaints - A video from a consumer in Wuhan highlighted difficulties in returning a shared bike, leading to a charge of 10 yuan due to system errors, which sparked widespread discussion on social media [1] - Complaints about shared bikes and power banks include issues like failed returns even when within designated areas and the inability to find available return points [1][2] - The China Consumers Association reported that complaints regarding the return difficulties of shared devices have become a major focus in the first quarter of the year [2] Group 2: Expert Opinions and Recommendations - Experts suggest addressing the "good borrowing, difficult returning" problem to enhance consumer trust and ensure that shared services remain convenient [2] - Recommendations include establishing service standards for the shared economy, improving system reliability, and implementing monitoring and risk assessment for complaints related to device returns [2] - Specific suggestions for power banks include scientifically allocating return devices and charging stations based on usage patterns to minimize empty slots [2] Group 3: Industry Initiatives - Local initiatives, such as the self-regulation agreement launched by the Beijing Consumers Association, aim to ensure sufficient space in shared power bank cabinets for timely returns [3] - The agreement stipulates that companies should suspend charges if consumers face difficulties returning devices due to lack of available space [3]