共情营销
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北京汽车销售有限公司总经理助理陆荣铧:北京越野用“共情”激活新增长
Zhong Guo Qi Che Bao Wang· 2026-01-19 03:23
Core Insights - The automotive industry is witnessing intense competition, and brands must balance perseverance with innovation to stand out [1] - Beijing Off-road's growth is driven by a concept of "empathy," reflecting a shift in consumer expectations towards vehicles that serve as versatile companions rather than mere transportation [3] Sales Performance - In 2025, Beijing Off-road achieved a significant milestone with total deliveries surpassing 200,000 units, with the "Boxy" family contributing over 140,000 units, marking a 79% year-on-year increase [3] - The BJ40 series has maintained its position as the top-selling hard-core off-road vehicle for 11 consecutive months, with the BJ40 extended range version leading its segment for 9 months and securing the annual championship [3] Product Development and Innovation - Beijing Off-road has established a clear product matrix catering to different consumer needs, from extreme off-road enthusiasts to urban families seeking light off-road experiences [4][5] - The company focuses on extended range technology to address range anxiety in off-road scenarios, while also investing in advanced features like the "Tai Chi flexible chassis" and "six-dimensional electric safety system" to enhance user confidence [5] User Engagement and Relationship - The company is transitioning from being merely a "car manufacturer" to a "companion" for users, valuing customer feedback and involving users in product testing and improvement processes [5] - Beijing Off-road emphasizes the importance of user trust as both a recognition of past achievements and a commitment to future endeavors [6] Future Outlook - In 2026, Beijing Off-road plans to strengthen its focus on product, technology, and user relationships, with the launch of the BJ40 Explorer, which combines classic aesthetics with advanced safety features [6] - The BJ40 Explorer aims to provide a new experiential dimension, transforming the vehicle into a space that can empathize and accompany users through various emotional states [6]
圈粉和招黑!刘强东和董明珠,成为了互联网上的两个极端!
Sou Hu Cai Jing· 2025-04-27 06:46
Core Viewpoint - The contrasting public images of JD founder Liu Qiangdong and Gree Electric chairman Dong Mingzhu highlight the impact of personal behavior on brand perception in the internet age, where empathy resonates more with the public than authoritative preaching [1][12]. Group 1: Liu Qiangdong's Approach - Liu Qiangdong gained significant public support by personally delivering food, showcasing a relatable and empathetic image that aligns with the expectations of modern consumers [4][6]. - His actions reflect a shift in public sentiment, where entrepreneurs are expected to connect with ordinary people rather than maintain a distant, authoritative stance [6][12]. - The positive reception of Liu's actions indicates that the public favors business leaders who demonstrate a human side and engage in grassroots activities [14][16]. Group 2: Dong Mingzhu's Approach - Dong Mingzhu's recent controversial statements, such as labeling returnees as spies, have led to widespread criticism and a negative public image, contrasting sharply with Liu's popularity [8][11]. - Her marketing style, characterized by a "preaching" approach, fails to resonate with the public, leading to a decline in brand favorability among younger consumers [11][12]. - Dong's history of confrontational remarks and lack of empathy, particularly towards younger generations, has resulted in a growing disconnect with her audience [8][11]. Group 3: Implications for Entrepreneurs - The comparison between Liu and Dong illustrates the importance of managing personal brand and public expectations in the internet era, emphasizing that empathy is more effective than authoritative messaging [12][16]. - Entrepreneurs are encouraged to adopt a more inclusive and understanding communication style to maintain a positive public image and avoid creating divisions [14][16]. - The actions of business leaders, such as Liu's delivery stunts, are seen as more impactful than mere rhetoric, reinforcing the need for genuine engagement with the public [14][16].