Core Viewpoint - The article highlights the efforts of State Grid Chengde County Power Supply Company in enhancing its "Green Hope" service brand by providing tailored electricity solutions and improving customer service through internal profit center simulations [1][2] Group 1: Service Improvement Initiatives - The company focuses on key customers, scenic spots, charging facilities, and densely populated areas to conduct safety electricity inspections and visits [1] - By integrating cost control and efficiency improvement concepts from internal profit center construction into service work, the company aims to better understand customer electricity needs and improve service quality [1][2] Group 2: Customized Solutions for Enterprises - The company has established "one enterprise, one policy" energy use files for 69 key enterprises and proposed 22 equipment modification suggestions based on load characteristics analysis [2] - Future plans include deepening the internal profit center construction and optimizing the electricity business environment by creating a "point-to-point" service mechanism for tailored electricity solutions [2]

Core Viewpoint - The company is enhancing its customer service through targeted visits and tailored solutions to meet electricity demands, aiming to improve service quality and operational efficiency [1][2]. Group 1: Customer Engagement Initiatives - The company has initiated a "Service into Ten Thousand Homes" campaign, conducting targeted visits to understand and address customer electricity needs [1]. - A total of 1,227 urban and rural customers have been visited, resolving 224 electricity issues, achieving a one-time resolution rate of 98.7% [2]. Group 2: Operational Strategies - The company implements a "Class-Hall Integration" operational model, merging resources from service halls and teams to enhance business collaboration [2]. - The establishment of a digital grid management system and a simulated profit center supports cost control and resource optimization [1][2]. Group 3: Service Customization - The company has developed a customized service approach, creating tailored solutions based on customer types, electricity usage scenarios, and individual needs [2]. - A demand list for each household has been established, allowing for differentiated service plans for various customer segments, including industrial enterprises and vulnerable groups [2]. Group 4: Technology and Communication - The use of mobile terminals to access real-time load data during visits enables the technical team to devise immediate solutions [2]. - The company has set up 45 convenience service points and 423 WeChat groups to create a "15-minute response circle" for customer inquiries [2].