Core Viewpoint - The company is actively implementing the "Green Hope" brand to enhance summer power supply reliability while addressing tree obstacles that threaten power lines [1][2][3] Group 1: Internal Mechanisms and Initiatives - The company has established an internal simulated profit center to optimize resource allocation for tree trimming along power lines, effectively reducing costs while ensuring safety [1] - A detailed plan was developed to address tree obstacles, with employees organized to conduct concentrated clearing efforts in response to potential threats from wild trees [2] Group 2: Safety and Operational Efficiency - The company has identified and addressed 221 tree obstacle hazards across various voltage levels, including 110kV, 35kV, and 10kV lines, and has pruned or cut down over 4,000 trees [3] - Continuous inspections and proactive communication with local authorities and tree owners are part of the strategy to ensure understanding and support for tree clearing efforts [2][3]

Core Viewpoint - The company is enhancing its customer service through targeted visits and tailored solutions to meet electricity demands, aiming to improve service quality and operational efficiency [1][2]. Group 1: Customer Engagement Initiatives - The company has initiated a "Service into Ten Thousand Homes" campaign, conducting targeted visits to understand and address customer electricity needs [1]. - A total of 1,227 urban and rural customers have been visited, resolving 224 electricity issues, achieving a one-time resolution rate of 98.7% [2]. Group 2: Operational Strategies - The company implements a "Class-Hall Integration" operational model, merging resources from service halls and teams to enhance business collaboration [2]. - The establishment of a digital grid management system and a simulated profit center supports cost control and resource optimization [1][2]. Group 3: Service Customization - The company has developed a customized service approach, creating tailored solutions based on customer types, electricity usage scenarios, and individual needs [2]. - A demand list for each household has been established, allowing for differentiated service plans for various customer segments, including industrial enterprises and vulnerable groups [2]. Group 4: Technology and Communication - The use of mobile terminals to access real-time load data during visits enables the technical team to devise immediate solutions [2]. - The company has set up 45 convenience service points and 423 WeChat groups to create a "15-minute response circle" for customer inquiries [2].