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保障旅客顺畅出行
Xin Lang Cai Jing· 2026-02-27 17:29
Core Viewpoint - The Qingdao Airport's security team, known as the Yuexiang team, plays a crucial role in ensuring the safety and smooth travel of over 6,000 domestic passengers daily during the Spring Festival travel season, showcasing a blend of professionalism, responsibility, and warmth in their service [1][2]. Group 1: Service Transformation - The Yuexiang team has shifted from "passive security" to "proactive service," enhancing efficiency while ensuring passenger safety during the busy Spring Festival period [2]. - The team employs a "front service" approach, moving from traditional "point interception" to a "line escort" model, anticipating passenger needs and providing targeted guidance [2][3]. Group 2: Special Services - The team has implemented special channels for elderly passengers, providing comprehensive assistance and ensuring a smoother travel experience [2][3]. - For late-arriving passengers, the team quickly verifies flight information and guides them through expedited security processes to ensure they board on time [3]. Group 3: Compliance with Regulations - The team has actively responded to new regulations regarding the transport of charging devices, establishing a mechanism for daily summaries and effective handling of non-compliant items [5]. - Staff members are trained to communicate patiently with passengers regarding prohibited items, ensuring compliance while maintaining a courteous approach [4][5]. Group 4: Innovative Training and Recognition - The Yuexiang team has received multiple accolades for their safety and service standards, reflecting their commitment to integrating rigorous security measures with compassionate service [6]. - Innovative training methods, including storytelling and role-playing, have been adopted to enhance the effectiveness of training for team members [6]. Group 5: Seasonal Initiatives - The team has introduced various initiatives during peak travel times, such as special handling for seafood and a green channel for re-checking items, to alleviate passenger concerns [7]. - The focus remains on providing a warm and caring environment while maintaining strict security protocols, emphasizing the importance of detailed and thoughtful service [7].
南京建邺城管面对面服务,护航新交付小区业主安居
Xin Lang Cai Jing· 2026-01-05 15:37
Core Viewpoint - The recent community service event in Nanjing's Jianye District aims to enhance urban management and provide support to homeowners during the key phase of property handover, focusing on issues such as waste disposal and property management [2][5]. Group 1: Event Overview - The event was organized by the Jianye District Urban Management Comprehensive Law Enforcement Team in collaboration with the Shuangzha Street, integrating multiple enforcement forces to address urban management issues [2]. - It provided a one-stop service to homeowners, addressing potential concerns related to renovation waste, illegal constructions, and community green space protection [2][5]. Group 2: Training and Support for Property Management - Targeted training was conducted for property staff, focusing on key points of waste classification and the logistics of renovation waste disposal [3]. - The event promoted a "clearing service card" to facilitate homeowners' access to compliant waste disposal services [3]. Group 3: Collaborative Governance Model - The event exemplified a governance model of "source control, proactive service, and collaborative supervision," establishing a communication mechanism between urban management, local streets, and property management [5]. - A commitment was made to respond quickly to issues raised by homeowners, ensuring effective urban management and environmental order [5]. Group 4: Impact and Future Plans - The event served over 80 homeowners and property staff, distributing over 100 informational materials, thereby enhancing compliance awareness [5]. - Future plans include regularizing proactive urban management services and expanding the "face-to-face urban management" initiative to address community needs effectively [5].