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旅游消费OTA的 “去流量化” 趋势,途牛翻身还是冒险?
Sou Hu Cai Jing· 2025-06-14 11:55
Core Insights - Tuniu is implementing a unique "reverse traffic logic" strategy to differentiate itself in the competitive online travel agency (OTA) market, particularly in the realm of travel live streaming [1][11] - The company is focusing on real experiences rather than traditional low-price promotions, achieving a 37% higher redemption rate than the industry average [1][4] Group 1: Innovative Strategies - Tuniu's live streaming strategy involves unique locations like the Maldives and volcanoes, replacing traditional sales tactics with real-time experiences [1] - The company has opened 300 community stores, including in lower-tier cities, contrasting with other OTAs that focus on flagship stores in major cities [2] - Tuniu is targeting family and middle-aged group tours, while other OTAs primarily focus on young, independent travelers [2] Group 2: Commitment to Consumer Trust - Tuniu is eliminating common industry issues by offering "0 shopping tours" and "0 bundled sales," ensuring transparent pricing and a better customer experience [2] - The company has achieved a 45% repurchase rate from users during its Maldives live stream, significantly higher than the industry average of 12% [4] Group 3: Strategic Partnerships and Market Positioning - JD.com holds a 21% stake in Tuniu, which helps JD enhance its offline travel services and create synergies with Tuniu's stores as pickup points for deliveries [5][7] - Tuniu's AI assistant currently meets 62% of customer inquiries, indicating room for technological improvement [7] Group 4: Future Developments - Tuniu plans to launch educational travel live streams in collaboration with universities, aiming for breakthroughs during the summer season [8] - The company is negotiating exclusive live streaming rights with the Maldives tourism board and developing proprietary travel routes to strengthen its supply chain [8]