商家防退货对策
Search documents
斗智斗勇!商家为防“蹭穿”给衣服上锁!网友热议……
新华网财经· 2025-11-06 13:31
Core Viewpoint - The article discusses the rising phenomenon of consumers exploiting the "seven-day no-reason return" policy, particularly during the "Double Eleven" shopping festival, leading to retailers implementing measures like oversized tags and padlocks to prevent returns after wearing the items [1][4][8]. Group 1: Consumer Behavior - Some consumers are taking advantage of return policies by wearing clothing briefly and then returning them, a practice referred to as "sheep shearing" [1]. - There are reports of customers wearing new clothes with tags still attached for photo opportunities at tourist attractions [13]. Group 2: Retailer Responses - Retailers are adopting strategies such as oversized tags to deter returns, but this has proven costly and ineffective [1][8]. - A specific clothing retailer has started using padlocks on zippers to prevent customers from wearing items outside before returning them, claiming that this method is less expensive and more effective than oversized tags [4][8]. - The retailer noted that many returned items had a laundry detergent smell, indicating they had been worn [8]. Group 3: Public Reactions - Some consumers support the retailers' measures, understanding the need to prevent abuse of return policies [8]. - Conversely, others argue that high return rates may stem from issues like poor fit or quality, and that such measures could negatively impact the fitting experience [10].