根据评价结果，2025年苏州地铁线网服务质量评价结果为965.19分，相比于2024年提升1.71分。其 中，乘客满意度得分为277.26分，服务保障能力得分为295.08分，运营服务关键指标得分为397.25分。 2025年苏州高新有轨电车线网服务质量总得分为933.82分，相比于2024年提升0.65分。其中，乘客 满意度得分为282.38分，相比于2024年提升0.14分。服务保障能力得分为287.00分，运营服务关键指标 得分为364.44分。 昨天（1月13日），苏州市交通执法支队发布了"2025年苏州市城市轨道交通服务质量评价结果"， 2025年苏州地铁客运总量为68651.53万人次，有轨电车的客运总量为889.31万人次。 为贯彻《城市轨道交通服务质量评价管理办法》（交运规〔2022〕5号）要求，全方位、多角度掌 握苏州市城市轨道交通的服务水平，推动城市轨道交通服务质量提升，苏州市交通运输综合行政执法支 队委托第三方单位对苏州城市轨道交通进行2025年度服务质量评价。此次地铁服务质量评价对象为地铁 1号线、2号线、3号线、4号线、5号线、6号线、7号线、8号线、11号线；有轨电车服务质量评价对 ...

Core Insights - The 2024 Beijing Urban Rail Transit Service Quality Evaluation results have been released, maintaining the previous year's evaluation method without scoring individual lines or ranking them [1][2] - The evaluation indicates that areas such as "train noise" and "transfer convenience" still require improvement, which has been a recurring issue in past evaluations [4][5] Evaluation Results - The overall service quality score for the Beijing urban rail network in 2024 is 1014.6 points, with the Beijing Subway Operations Company scoring 1012.1 points, and the Beijing-Kowloon Metro Company scoring 974.6 points [4] - The average scores for passenger satisfaction, service assurance capability, and key operational indicators are 283.52 points, 298.23 points, and 388.33 points respectively [4] Passenger Feedback - Passengers rated aspects such as "station guidance," "ticket purchasing and checking," "station environment," "train environment," "boarding order," "service facilities," and "staff attitude" positively, while highlighting the need for improvements in "train noise" and "transfer convenience" [4][5] Operational Enhancements - In 2024, the Beijing urban rail transit system aims to optimize network transportation efficiency through measures like reducing train intervals, operating express trains, and implementing flexible capacity organization [3] - New services such as "convenient direction cards" and improved signage have been introduced, along with enhanced international service levels for foreign passengers [3] Historical Context - The issues of "train noise" and "transfer convenience" have been consistently noted in previous evaluations, indicating a long-standing challenge for the Beijing urban rail transit system [5]