Core Viewpoint - The recent "pillowcase incident" at Atour Group highlights the need for better quality control and collaboration within the hotel linen washing industry, emphasizing that merely addressing visible issues is insufficient for ensuring customer safety and satisfaction [2][4]. Group 1: Incident and Response - Atour Group confirmed that the incident was due to sorting errors by a laundry supplier, leading to immediate actions such as store closures, replacement of all linens, and the termination of the involved laundry service [2]. - The company plans to implement regular inspections of laundry suppliers and introduce public oversight mechanisms to enhance accountability [2]. Group 2: Industry Challenges - Since 2018, the pricing for linen washing has remained around 6 yuan per set, while the actual cost of washing agents can reach 15 yuan, leading some suppliers to cut corners to maintain profitability [2]. - The low entry barriers and fragmented nature of the laundry industry limit suppliers' bargaining power, forcing them to accept lower prices from larger hotel brands [2][3]. Group 3: Need for Systemic Change - The current practices in the industry can lead to a situation where dishonest suppliers thrive at the expense of those adhering to quality standards, resulting in a "bad money drives out good" scenario [3]. - Large companies like Atour have a responsibility to ensure that suppliers can operate profitably while maintaining quality, which is essential for long-term sustainability in the industry [3][5]. Group 4: Consumer Trust and Ethical Practices - Consumers are increasingly cautious about hygiene, often bringing their own bedding, indicating a significant trust issue within the hotel industry that needs addressing [5]. - The industry must prioritize ethical practices, ensuring that costs are appropriately managed and that suppliers are fairly compensated to foster a healthier business environment [5].