Group 1 - The core event was the "Heart Safe Home" customer service festival organized by Great Wall Life Insurance's Qingdao branch, which aimed to enhance customer service through innovative formats and professional content [1] - Over 120 customers participated in the event, which focused on the theme "Insurance Makes Families More Secure" and included a professional interpretation of the "China Family Risk Model" [1] - The event successfully integrated traditional culture with modern insurance concepts, showcasing solutions in family risk protection, wealth management, and value-added services [1] Group 2 - The festival featured interactive segments such as one-on-one consultations, which received positive feedback from attendees [1] - This customer service festival represents an important practice for Great Wall Life Insurance's Qingdao branch in deepening customer service [1] - The company plans to continue optimizing service experiences to provide professional and warm insurance services to more families in the future [1]