Core Points - The home decoration industry is plagued by various traps and issues, leading to frequent consumer complaints and dissatisfaction [1][2][3] - The lack of clear pricing and the tendency for companies to request additional payments after contracts are signed are common practices in the industry [3][6] - Consumers often face challenges in protecting their rights due to poor after-sales service and high costs associated with seeking redress [5][6] Group 1: Consumer Complaints - Home decoration has become a major area of consumer complaints, with 21,216 cases reported in 2024, ranking ninth in the complaint categories [1] - Consumers report issues such as discrepancies between promised and delivered products, hidden costs, and poor service from contractors [1][3] - The complexity and professionalism required in home decoration contribute to the prevalence of these issues, making it a "disaster zone" for consumer complaints [1][3] Group 2: Pricing and Contract Issues - Many companies use low initial quotes to attract customers, only to increase prices later through various tactics such as itemized charges and material upgrades [3][6] - Consumers often lack the knowledge to navigate the complexities of design, materials, and construction processes, making them vulnerable to deceptive practices [3][6] - The practice of substituting materials with higher-priced alternatives under the guise of unavailability is a common trap [3] Group 3: Consumer Rights and Protection - Consumers are advised to gather information about companies, verify qualifications, and avoid those with low quotes that may indicate future price increases or substandard work [6][7] - It is crucial for consumers to document all agreements in writing and to ensure that all verbal promises are included in contracts [6][7] - Maintaining a comprehensive record of communications, contracts, and evidence of work can aid in resolving disputes effectively [7] Group 4: Regulatory Recommendations - The industry faces a need for improved regulation to address issues such as substandard work, misleading advertising, and inadequate after-sales service [6][7] - Regulatory bodies should enforce transparency by requiring companies to disclose their licenses, qualifications, and any past violations [6][7] - Establishing a blacklist for companies with a history of complaints can help consumers make informed choices and enhance accountability within the industry [6][7]