Workflow
市场监管所投诉举报处理流程团体标准
icon
Search documents
消费维权“新速度”!淄博首个市场监管所投诉举报处理流程团体标准实施
Sou Hu Cai Jing· 2025-06-05 04:11
Core Viewpoint - The introduction of the "Market Supervision Complaint Handling Quick Processing Standard" aims to enhance the efficiency of grassroots market supervision complaint handling, optimize the consumer environment, and significantly boost consumption [1][4]. Group 1: Necessity of the Standard - There is a pressing need to improve public satisfaction, as over 75% of complaints are handled by grassroots market supervision [4]. - The current complaint handling process faces challenges such as inconsistent standards and varying outcomes, necessitating a standardized approach to enhance service quality and efficiency [5]. Group 2: Implementation and Impact - The standard is a milestone for market supervision in Zibo, focusing on "rapid response, standardized handling, and efficient feedback" across five key areas [9]. - The implementation of the standard is expected to improve consumer rights protection, enhance grassroots operational efficiency, and support high-quality economic development [9]. Group 3: Measures for Effective Implementation - Three major measures have been introduced to ensure the standard's effectiveness: training for grassroots personnel, refinement of work standards tailored to local conditions, and encouragement of innovative practices such as AI systems for complaint handling [10].