Core Insights - The article discusses Didi's ongoing efforts to improve driver experience and address key issues such as cheating at pick-up stations and cross-city return fees through open discussions and feedback sessions with drivers, media, and experts [1][15][20] Group 1: Cheating at Pick-up Stations - Didi has established a special task force to combat cheating at pick-up stations, quickly addressing system vulnerabilities [2] - Since 2015, Didi has collaborated with law enforcement to tackle illegal activities, resulting in 10 criminal cases and the dismantling of 14 criminal gangs in 2025 alone [2] - New rules have been piloted in some cities to ensure fairness in order allocation, including requiring drivers to stay on the order page and enhancing facial recognition [2] Group 2: Cross-City Return Fees - Didi currently has two methods for handling cross-city return fees, including a negotiation option for drivers and passengers, but issues with communication and pricing clarity have been noted [3] - A new app feature will allow for transparent negotiation of return fees, displaying highway costs as a reference for passengers, with the option for drivers to accept or decline the ride [3] Group 3: Commission Rates - Drivers shared their commission rates during the meeting, with examples showing rates of 6.9% and 18% for different drivers [7] - Didi clarified that the average commission rate for all orders in 2024 is 14%, emphasizing that commissions are not pure profit but are used for subsidies, system maintenance, and other operational costs [9] - Suggestions from drivers included improving bill visibility and reducing commission rates to enhance driver earnings [12] Group 4: Open Dialogue and Continuous Improvement - The event highlighted Didi's commitment to open dialogue and continuous improvement, with a focus on addressing driver concerns and enhancing service quality [17][20] - Didi aims to maintain the open review sessions to foster communication and gather constructive feedback for ongoing enhancements [17][20]