滴滴网约车服务

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清华最新调研:七成滴滴司机高估抽成数据,服务意识与满意度和收入呈正相关
Hua Xia Shi Bao· 2025-09-28 06:00
有观点认为,"新能源汽车-网约车平台-司机"构成的生态循环,对促销费、稳就业、提升制造水平, 起到了重要作用。近期,清华大学环境学院相关团队发布了《新能源汽车对网约车行业影响的实证研 究》,认为电动化不仅在环境层面具有显著效益,也在重塑行业的经济格局。团队还对平台抽成和满意 度情况进行了调研并发现:实测的全部滴滴司机月度平均抽成15.3%,九成司机月均抽成低于20%; 71.8%的司机在问卷中高估了自己的抽成比例;女性、年长、大专及以下学历滴滴司机对平台的满意度 相对较高;认可"好服务带来好收入"的司机,恰好是收入较高的司机。 司机认为合理的抽成比例是多少? 报告显示,本次研究在今年7—8月展开,共对894个滴滴司机进行问卷调研、与31位司机深入访谈,并 获768位司机许可对其"收入报告"照片取证。 数据源自清华大学团队《新能源汽车对网约车行业影响的实证研究》 北京的刘师傅,曾经送过外卖,因风吹日晒和时间压力大从两年前改跑网约车。厦门的林师傅和乌鲁木 齐的朱师傅分别是从房地产和医药行业失业转行。他们都在问卷中填写滴滴抽成在26%~29%或29%以 上,但实际上,他们6月的抽成分别是-14%、20.3%、11. ...
清华大学调研:滴滴月度平均抽成15.3%,九成司机低于20%
Xin Lang Ke Ji· 2025-09-28 04:00
调研中,司机普遍认为最合理的抽成比例是16%-20%,而事实上,有89%的滴滴司机实际月均抽成比例 处于或低于这一比例。 该报告还分析了滴滴司机的构成和收入情况。据调研样本,高中及以下学历的中壮年是滴滴司机的主力 群体,本次调研的滴滴司机平均月收入超过8000元,但呈现显著的群体和城市差异。其中,上海司机平 均月收入最高,达到1.4万元,北京和深圳也保持在1万元左右。但中小城市则受制于市场和价格水平, 收入处于相对低位,且更多呈现兼职特点。 责任编辑:杨赐 新浪科技讯 9月28日中午消息,近期,清华大学环境学院相关团队发布了《新能源汽车对网约车行业影 响的实证研究》,认为电动化不仅在环境层面具有显著效益,也在重塑行业的经济格局。团队还对平台 抽成和满意度情况进行了调研并发现:实测的全部滴滴司机月度平均抽成15.3%,九成司机月均抽成低 于20%;71.8%的司机在问卷中高估了自己的抽成比例。 报告显示,本次研究在今年7-8月展开,共对894个滴滴司机进行问卷调研、与31位司机深入访谈,并获 768位司机许可对其"收入报告"照片取证。全部调研司机中,约49.0%的司机月均抽成比例为15%-20%, 24.6%的 ...
司机抽成、作弊治理、返程费改进,滴滴开放日聚焦这些核心问题
Di Yi Cai Jing· 2025-09-13 05:24
Core Insights - The article discusses Didi's ongoing efforts to improve driver experience and address key issues such as cheating at pick-up stations and cross-city return fees through open discussions and feedback sessions with drivers, media, and experts [1][15][20] Group 1: Cheating at Pick-up Stations - Didi has established a special task force to combat cheating at pick-up stations, quickly addressing system vulnerabilities [2] - Since 2015, Didi has collaborated with law enforcement to tackle illegal activities, resulting in 10 criminal cases and the dismantling of 14 criminal gangs in 2025 alone [2] - New rules have been piloted in some cities to ensure fairness in order allocation, including requiring drivers to stay on the order page and enhancing facial recognition [2] Group 2: Cross-City Return Fees - Didi currently has two methods for handling cross-city return fees, including a negotiation option for drivers and passengers, but issues with communication and pricing clarity have been noted [3] - A new app feature will allow for transparent negotiation of return fees, displaying highway costs as a reference for passengers, with the option for drivers to accept or decline the ride [3] Group 3: Commission Rates - Drivers shared their commission rates during the meeting, with examples showing rates of 6.9% and 18% for different drivers [7] - Didi clarified that the average commission rate for all orders in 2024 is 14%, emphasizing that commissions are not pure profit but are used for subsidies, system maintenance, and other operational costs [9] - Suggestions from drivers included improving bill visibility and reducing commission rates to enhance driver earnings [12] Group 4: Open Dialogue and Continuous Improvement - The event highlighted Didi's commitment to open dialogue and continuous improvement, with a focus on addressing driver concerns and enhancing service quality [17][20] - Didi aims to maintain the open review sessions to foster communication and gather constructive feedback for ongoing enhancements [17][20]
滴滴2024年所有订单平均抽成14%
Di Yi Cai Jing· 2025-09-13 02:23
Group 1 - The average commission rate for Didi's orders in 2024 is projected to be 14% [1] - Didi's representative clarified that the commission does not equate to profit, as a significant portion of the commission is allocated to subsidies for drivers and riders [1] - The funds from the commission are also used for various expenses, including platform system maintenance, payment and settlement security, customer service, insurance and claims, compliance, and taxes [1]
滴滴2024年所有订单平均抽成14%
第一财经· 2025-09-13 02:21
第一财经记者从滴滴开放日上获悉,2024 年滴滴所有订单平均抽成为 14%。滴滴相关负责人表示,抽 成不等于利润,平台抽成中的大部分资金通过补贴反馈司乘,还用于包含了平台系统维护、支付与结算安 全、客服、保险与理赔、合规与税费等各项费用,维护服务生态。 ...
滴滴与希尔顿达成战略合作,共创“住行一体”会员体验新生态
news flash· 2025-05-20 09:56
Core Insights - Didi Chuxing has announced a strategic partnership with Hilton Group to innovate a "travel and accommodation integrated" membership rights system, allowing mutual access to member benefits [1] - The collaboration aims to create a one-stop service ecosystem for "transportation + accommodation," enhancing convenience and quality of travel and lodging experiences for members [1] - Didi's CEO, Sun Shu, stated that the partnership is driven by insights into the needs of business travelers, integrating travel and hotel scenarios [1]