Core Insights - The article highlights issues in the express delivery industry during peak shopping seasons, particularly related to the use of virtual numbers that hinder package tracking and delivery notifications [1][7]. Group 1: Consumer Experiences - Consumers are facing difficulties in receiving packages due to the use of virtual numbers, which prevent timely notifications and lead to confusion about package whereabouts [1][2]. - Many consumers have reported that even after opting out of virtual numbers, some platforms still use them, causing inconvenience and additional costs for package retrieval [2][3]. - Instances of packages being left at doorsteps without notification have increased, leading to concerns about theft and service quality, even from reputable delivery services [4][5]. Group 2: Delivery Practices - The practice of "financial signing" has emerged, where packages are marked as delivered without actual delivery occurring, often to meet internal performance metrics [5][6]. - Regulatory bodies have stated that any form of signing for packages without the recipient's consent is illegal and subject to penalties [6]. Group 3: Regulatory and Consumer Advocacy - The Nanjing Postal Administration has clarified that the use of virtual numbers should be a consumer choice and not a mandatory practice [6][7]. - Consumer rights organizations emphasize that platforms must ensure consumers are informed and have the option to choose their delivery preferences, as current practices may infringe on consumer rights [7][8].