Core Insights - The express delivery industry in China experienced significant growth during the "May Day" holiday, with over 4.8 billion packages delivered, marking a year-on-year increase of over 20%, setting a historical record for the same period [1] - The overall satisfaction score for express delivery services reached 84.6 points in 2024, an increase of 0.3 points compared to the previous year, reflecting a steady improvement over 18 years of surveys [1] Group 1: Delivery Speed Improvement - The average delivery time for express services in key regions was reduced to 53.88 hours in 2024, a decrease of 2.54 hours year-on-year, indicating enhanced operational efficiency [2] - The efficiency across the entire delivery chain improved, with the transportation segment seeing a reduction of 1.56 hours and the processing segment at the destination reducing by 0.81 hours [2] Group 2: Customer Service Enhancement - Satisfaction regarding problem resolution in express delivery services improved by 1.3 points in 2024, showcasing the effectiveness of measures like rapid claims processing and AI customer service [3] - The introduction of AI for quick responses to common issues and a "human-machine" service model contributed to higher satisfaction in handling complaints and compensation [3] Group 3: Environmental Sustainability - The score for the use of environmentally friendly packaging increased by 1.2 points, reflecting a growing awareness of green consumption and improvements in packaging management [3] - The revised "Interim Regulations on Express Delivery" aims to enhance the governance of packaging throughout the delivery process, promoting sustainable practices in the rapidly growing express delivery sector [3]