Core Viewpoint - The recent initiatives by the Ruichang Tobacco Bureau in Jiangxi Province demonstrate a commitment to enhancing customer service, conducting market research, purifying campus environments, and promoting policies, reflecting the industry's dedication to internal management and social responsibility [1] Group 1: Market Research and Customer Service - Ruichang Tobacco emphasizes the importance of grassroots market vitality and confidence through precise service and support, with leadership personally engaging in in-depth market visits [2] - The team conducts thorough on-site visits to retail terminals, assessing inventory and brand structure while actively listening to customer needs and feedback, which informs future actions [4] - Customer managers provide hands-on guidance to retailers on using scanning machines, enhancing modern management practices, and proactively assist with licensing processes, showcasing a commitment to service efficiency [4] Group 2: Regulatory Strengthening and Environmental Purification - The company plays a crucial role in protecting minors by collaborating with local authorities to conduct special inspections around schools, targeting illegal sales of tobacco products to minors [5] - Inspections extend beyond traditional tobacco shops to include convenience stores and other venues, effectively addressing regulatory blind spots and enhancing legal deterrence [5] - The enforcement actions are complemented by legal education for vendors, raising awareness of the consequences of selling tobacco to minors, thereby fostering a culture of compliance [6] Group 3: Innovative Policy Promotion - Ruichang Tobacco leverages its distribution network to effectively communicate national policies and industry regulations to retail terminals, transforming delivery personnel into mobile policy advocates [7] - Delivery staff engage customers by explaining new policies during deliveries, ensuring timely and effective dissemination of information while enhancing customer satisfaction [9] - This dual approach of combining delivery with policy education strengthens customer relationships and improves the overall effectiveness of policy communication [9] Group 4: Future Directions - The company aims to deepen these effective measures and establish a long-term mechanism to continuously optimize the market environment, contributing to high-quality industry development [9]