Core Viewpoint - Consumers are increasingly aware of the importance of preemptive measures in avoiding pitfalls when shopping, utilizing various public channels to gather information before making purchases [1] Group 1: Consumer Feedback Mechanisms - User reviews on e-commerce and delivery platforms serve as the first line of defense, providing insights into product quality, logistics, and service attitude, but they can be fragmented and manipulated [2] - The Black Cat Complaint platform offers a more comprehensive view of consumer complaints, allowing users to see common issues, company responses, resolution status, and complaint trends over time, which aids in risk assessment [3] Group 2: Interpreting Complaint Information - When analyzing complaint records, consumers should focus on the concentration of issues, the company's response attitude, and the timing of complaints to make informed decisions rather than dismissing companies based solely on high complaint volumes [4] Group 3: Platform Rules and Responsibilities - E-commerce and financial platforms often publish arbitration cases and typical scenarios, which help consumers understand the boundaries of responsibility and the likelihood of platform intervention in case of issues [5] Group 4: Conclusion - Proactive consumer protection should involve preemptive evaluations rather than reactive measures, utilizing user reviews, complaint platforms, and understanding platform rules to avoid potential losses [6]