Core Viewpoint - The article highlights the issues surrounding government service mobile applications (APPs) in China, emphasizing the need for better functionality, integration, and user experience to truly serve the public effectively [1][6][9]. Group 1: Issues with Government APPs - Many users report that government APPs have single, inadequate, and unreasonable functionality, leading to confusion and inefficiency in accessing services [2][3]. - A significant percentage of respondents (46.2% and 41.1%) indicated that there are too many government APPs with similar and repetitive functions [3]. - Users often find that APPs redirect them to web pages that are not optimized for mobile use, causing frustration and inefficiency [4][6]. Group 2: User Experience Challenges - The lack of effective promotion and understanding of APP functionalities, especially among rural and elderly populations, hampers their usage [7][8]. - Data sharing issues between different government departments lead to inefficiencies, as users may need to re-enter information across multiple platforms [10][11]. - The design of some APPs does not align with user habits, as many common functions are already available on popular platforms like WeChat and Alipay, leading to redundancy [4][5]. Group 3: Recommendations for Improvement - The article suggests that a comprehensive approach to cleaning up and integrating government APPs is necessary to avoid redundancy and improve user experience [9][10]. - It emphasizes the importance of establishing a robust data-sharing framework to facilitate better service delivery and reduce the need for multiple APPs [10][11]. - The need for a user-centered approach in the development and management of these APPs is highlighted, advocating for a focus on actual user needs rather than merely technological solutions [11].