"除线上受理外，线下受理也更省心了。"东营市民政局社会救助科科长魏峰说。东营在乡镇（街道）设 立"一门受理、协同办理"综合服务窗口，推行首问负责、限时办结制度。同时，东营取消收入证明、财 产证明等"循环证明"，改为"一纸承诺+数据核验"。申请人只需提交一份基础材料，工作人员即可通过 平台自动比对信息、匹配政策，实现"一窗受理、一网通办"。对因病因灾等突发困难家庭，实行"先救 助后补材料"，确保困难群众及时得到救助。 东营民政系统让大数据为困难群众跑腿 大数据主动发现，多事项一键联办 东营市垦利区郝家镇大务村的徐女士，近期因突发重病产生大额医疗支出。东营民政系统的"智慧救 助"综合服务平台，通过医保结算数据自动比对，立即触发大额医疗支出预警，并将此信息推送至垦利 区民政部门。郝家镇民政协理员立即入户核实，通过山东通掌上协理端上传材料。随后，镇民政工作人 员在"智慧救助"平台直接审核办理。足不出户，徐女士就完成了临时救助申请。 "救助有速度、服务有温度。"东营市民政局副局长张兴军表示，东营以数字化改革为抓手，推动社会救 助从"被动申请"向"主动发现"，从"人工跑腿"向"数据跑路"，从"多头办理"向"一网通办"转型 ...

9月25日，省委副书记、省长周乃翔在济南调研，强调要深入学习贯彻习近平总书记视察山东重要 讲话和重要指示批示精神，坚定践行以人民为中心的发展思想，扎实做好为民服务各项工作，用心用情 用力为群众办实事、解难题，不断增进民生福祉，持续提升群众的获得感、幸福感、安全感。 周乃翔来到历下区大明湖街道曲水亭社区，与社区工作人员进行交流，深入了解社区建设、惠民政 策落实及群众诉求解决等情况。他说，社区连着千家万户，社区工作千头万绪，说到底就是为老百姓服 务。要持续加强党建引领社区服务，发挥好党员服务群众带头示范作用，扎实做好精准化、精细化服 务，强化社区为民、便民、安民功能，把服务老百姓的工作做深做细，努力为群众提供家门口的优质服 务。 周乃翔指出，各级各有关部门要坚持在发展中保障和改善民生，采取更多惠民生、暖民心的举措， 扎实促进共同富裕。要落实落细各项惠民政策，办好就业、教育、医疗、社保、养老、托育等民生实 事，着力解决群众急难愁盼问题，提高公共服务水平。要坚持和发展新时代"枫桥经验"，畅通和规范群 众诉求表达、利益协调、权益保障通道，健全城乡社区治理体系，不断提升基层治理效能，为经济社会 高质量发展提供坚实支撑。（ ...

Core Viewpoint - The article highlights the proactive measures taken by the Pulandian District to enhance government services for businesses and citizens, focusing on innovative service models that improve efficiency and satisfaction [1][2][3] Group 1: Service Innovation - Pulandian District has implemented a "special window matrix + precise push" model to create value-added services for businesses, integrating resources from 22 departments to address the entire lifecycle needs of enterprises [1] - A dedicated business service area has been established at the government service center, offering six types of specialized value-added services, including legal consultation and financial connection [1] Group 2: Personalized Services - The district has expanded its "help and agency" service list to 118 items, covering high-demand areas such as business establishment and license changes, providing personalized services to key enterprises and vulnerable groups [2] - A total of 288 personalized services, including home visits and remote guidance, have been provided this year to enhance convenience for businesses and citizens [2] Group 3: Process Optimization - Continuous improvement initiatives have been undertaken, including the "I accompany the public through the process" program, which has identified and resolved 31 bottleneck issues in service delivery [2] - Key processes have been optimized, resulting in streamlined materials, reduced timeframes, and enhanced system collaboration, significantly improving service efficiency and public satisfaction [2] Group 4: Extended Service Hours - To address the needs of working individuals, Pulandian District has implemented a "staggered + extended + appointment" mechanism, adding approximately 450 new services available during lunch hours and providing 320 weekend and lunch services [2] - The district has also deployed 180 self-service terminal services available 24/7 to further facilitate access to government services [2] Group 5: Future Developments - The district plans to advance the "Internet + government services" initiative, aiming to create a three-tiered service system that enhances online service capabilities and promotes the integration of online and offline services [3] - The goal is to achieve a "one network for all services" approach, ensuring that businesses and citizens only need to make the "most one trip" for their administrative needs [3]

Core Viewpoint - Guangzhou has successfully implemented an integrated service model for affordable housing, allowing for simultaneous property registration and home purchase through the "One-Stop Service" platform, enhancing convenience for buyers [1][3]. Group 1: Service Innovation - The Guangzhou Real Estate Registration Center, in collaboration with various financial institutions, has optimized processes and shared information to create a "purchase and certificate issuance" service model for affordable housing [1][3]. - The initiative includes on-site support during the selection process, where staff provide consultation and guidance for certificate issuance [3]. Group 2: Process Efficiency - The "One-Stop Service" effectively addresses issues related to multiple department visits for signing contracts, tax payments, and certificate issuance, streamlining the entire process for buyers [3]. - The first buyer to complete the registration expressed satisfaction with the new system, highlighting the significant reduction in time and effort compared to previous procedures [3]. Group 3: Future Plans - Guangzhou plans to further integrate affordable housing policies with property registration services, expanding the "purchase and certificate issuance" model to benefit more families [3].

Core Viewpoint - The article highlights the issues surrounding government service mobile applications (APPs) in China, emphasizing the need for better functionality, integration, and user experience to truly serve the public effectively [1][6][9]. Group 1: Issues with Government APPs - Many users report that government APPs have single, inadequate, and unreasonable functionality, leading to confusion and inefficiency in accessing services [2][3]. - A significant percentage of respondents (46.2% and 41.1%) indicated that there are too many government APPs with similar and repetitive functions [3]. - Users often find that APPs redirect them to web pages that are not optimized for mobile use, causing frustration and inefficiency [4][6]. Group 2: User Experience Challenges - The lack of effective promotion and understanding of APP functionalities, especially among rural and elderly populations, hampers their usage [7][8]. - Data sharing issues between different government departments lead to inefficiencies, as users may need to re-enter information across multiple platforms [10][11]. - The design of some APPs does not align with user habits, as many common functions are already available on popular platforms like WeChat and Alipay, leading to redundancy [4][5]. Group 3: Recommendations for Improvement - The article suggests that a comprehensive approach to cleaning up and integrating government APPs is necessary to avoid redundancy and improve user experience [9][10]. - It emphasizes the importance of establishing a robust data-sharing framework to facilitate better service delivery and reduce the need for multiple APPs [10][11]. - The need for a user-centered approach in the development and management of these APPs is highlighted, advocating for a focus on actual user needs rather than merely technological solutions [11].

Core Viewpoint - The article discusses the implementation of the "Efficient Completion of One Matter" mechanism by the State Council, which aims to streamline administrative processes and improve service efficiency for businesses and citizens across various regions in China [4]. Group 1: Implementation and Impact - The "Efficient Completion of One Matter" mechanism has facilitated a more efficient process for handling administrative tasks, allowing for "one-time notification," "one-form application," "one-window acceptance," and "efficient completion" of services [5]. - In the Yangtze River Delta region, a cross-provincial collaboration mechanism has been established, enabling seamless processing of administrative tasks across Shanghai, Jiangsu, Zhejiang, and Anhui, significantly reducing the time and effort required for citizens [6]. - As of now, 203 items have been processed under the "cross-provincial handling" initiative, with over 14.83 million online transactions completed, covering areas such as real estate registration, social security transfer, and enterprise establishment [7]. Group 2: Case Studies - A case study from Shanghai highlights how a resident was able to complete real estate registration in just half a day through the "cross-provincial handling" mechanism, which previously would have taken months [5][6]. - In Chongqing, the introduction of the "New Car Registration One Matter" service allows citizens to complete the entire car registration process via a mobile app in just 30 minutes, compared to several days previously [9][10]. - In Jiangxi, the "Retirement One Matter" reform has streamlined the retirement process for employees, reducing the number of required forms from six to one and cutting the processing time from 12 steps to 4, significantly enhancing efficiency [12][13].

Core Viewpoint - The article emphasizes the implementation of a "high-efficiency handling of a single matter" mechanism by the State Council, which aims to streamline administrative processes and improve service efficiency for both enterprises and the public [1]. Group 1: Cross-Province Services - The "cross-province handling" mechanism in the Yangtze River Delta allows for efficient real estate registration, significantly reducing the time and effort required for individuals like Ms. Li from Shanghai, who completed her property registration in half a day instead of months [2][3]. - A collaborative mechanism among Shanghai, Jiangsu, Zhejiang, and Anhui has been established to integrate approval processes, enabling data sharing and business coordination, thus minimizing the hassle for citizens [3]. Group 2: Business Process Optimization - The introduction of a "fast-track" work permit and residence permit for foreign employees in the Yangtze River Delta has streamlined the approval process, reducing the time from one month to a much shorter duration, allowing employees to start work without delays [4]. - As of now, 203 items have been processed under the "cross-province handling" system, with over 14.83 million online transactions completed, covering various services such as real estate registration and social security transfers [4]. Group 3: Vehicle Registration Innovations - In Chongqing, the "new car registration one-stop service" allows citizens to complete the entire vehicle registration process via a mobile app in just 30 minutes, a significant improvement from the previous multi-day process [5][6]. - The integration of data sharing between the vehicle registration and tax departments has led to a reduction in processing times and paperwork, saving approximately 11,000 hours annually and reducing paper consumption by about 1 million sheets [7]. Group 4: Retirement Process Improvements - The "retirement one-stop service" in Jiujiang has simplified the retirement process for employees, reducing the number of required forms from six to one and cutting the processing time from over a month to just 16 working days [10]. - The new system allows for online pre-review of documents, minimizing the need for multiple visits to different departments, thus enhancing efficiency and convenience for retirees [10][11].

值此广州不动产统一登记十周年之际，中心特别策划推出"广州不动产登记效能革命与服务升维"专题， 回顾十年来发生在登记窗口内外的改革故事、创新实践与暖心瞬间。 2025年是我国《不动产登记暂行条例》实施、首本不动产权证书颁发的十周年。十年来，广州不动产登 记人奋力攻坚克难，坚持探索创新，建立起权责清晰、高效协同的不动产登记体系，不断打破信息共享 壁垒，大幅压缩登记办理时限，从分散登记到统一确权，从"多头跑"到"一窗办"，从纸质证明到电子证 照，从"大厅办"到"指尖办"……广州不动产登记事业在探索中创新，在改革中突破，走出了一条具有广 州特色、走在全国前列的高质量发展之路。 线下智能自助、线上无限延伸 香港某银行客户经理黄先生轻点鼠标，屏幕另一端，广州天河科技园某公司陈总在手机端完成电子签 名。1小时后，跨境抵押登记电子证明已抵达香港银行系统。这宗跨境融资业务，全程未提交一张纸质 文件，未踏过关闸一步。 林先生踏入广州市不动产登记中心大厅，5分钟后，他在自助受理机前完成身份验证、材料扫描、电子 签名。从预约、取号、等候、受理曾经需耗费半日，如今在咖啡凉透前便已完成。 定居国外的李女士在家中远程办理了广州祖宅的转移登 ...

Core Viewpoint - The article discusses the integration and optimization of the Yangtze River Delta region's market, highlighting the benefits of streamlined administrative processes, improved transportation connectivity, and enhanced financial support for businesses, all contributing to the establishment of a unified national market. Group 1: Administrative Efficiency - The "cross-regional handling" service allows businesses to complete migration procedures in less than a day, significantly reducing the bureaucratic burden [6][8] - The implementation of a unified online platform has enabled 203 high-frequency administrative services to be processed across provinces, enhancing efficiency [10] - The integration of data sharing between different regions has streamlined the process for businesses, allowing for quicker approvals and reduced travel [9][10] Group 2: Transportation Connectivity - The launch of the G8388 high-speed train has improved connectivity between major cities in the Yangtze River Delta, facilitating easier travel for business purposes [11][12] - The "super ring line" has seen over 116.7 million passengers in its first year, with an average occupancy rate of 80.5%, indicating strong demand for improved transportation links [11][12] - The "river-sea intermodal" model has allowed Anhui province to efficiently export goods, reducing logistics costs by 30% and transit time by 50% [14] Group 3: Financial Support and Resource Sharing - The establishment of the "E Enterprise Loan" service platform has provided over 70 billion yuan in loans to small and medium-sized enterprises, facilitating access to necessary funding [16] - The collaboration between different regions has enabled financial institutions to offer tailored products to businesses, enhancing the flow of financial resources [16] - The integration of innovation and technology resources across regions has led to successful product development and commercialization [17][18] Group 4: Consumer Market Integration - The introduction of a cross-regional return policy allows consumers to return products purchased in one region at stores in another, enhancing customer convenience [19][20] - The establishment of a unified return mechanism has seen participation from 141 businesses, promoting consumer confidence and satisfaction [20] Group 5: Regulatory Collaboration - The joint inspections by market supervision departments from different regions aim to enhance the protection of intellectual property rights and improve regulatory efficiency [22][23] - The implementation of a comprehensive regulatory framework allows for streamlined inspections across multiple jurisdictions, reducing redundancy [24][25] - The development of a digital traceability system for food safety has improved compliance and safety standards in the region [26]

Group 1 - The core viewpoint of the articles highlights the ongoing efforts in various regions to optimize the business environment, transitioning from "enterprises seeking services" to "services seeking enterprises" [1] - Hebei province has integrated municipal public service items to achieve a "one-stop service" for businesses, streamlining processes and reducing the need for multiple visits [5] - A specific manufacturing company in Cangzhou Bohai New Area is expanding its production line and has benefited from the new online application process for electricity capacity increase, showcasing the efficiency of the new system [4] Group 2 - Hebei has launched seven major special actions and 109 reform measures this year to systematically reshape the business environment, injecting new momentum for high-quality development [9] - In Shaanxi Ankang, the local government is enhancing the quality and efficiency of administrative services, enabling cross-province handling of various business matters, which facilitates regional economic activity [11] - The integration of services allows for a more efficient process for businesses, such as the ability to handle matters like business license cancellation across provincial borders [11]