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“小窗口”传递民生温度
Liao Ning Ri Bao· 2025-11-22 00:39
"我丈夫去世了,我想把房子过户到我这儿,需要哪些手续,麻烦吗?还需要别人到现场吗?"近 日,在盘锦市兴隆台区不动产登记中心服务大厅内,一位头发花白的老人焦急地向工作人员询问。"您 别急,继承业务并不复杂,把您能提供的资料给我,等下再给您一份一次性告知清单,按照清单准备材 料就行了。"窗口工作人员刘洪江的耐心解答平复了老人的紧张情绪。 过去,百姓来办理商品房转移登记等业务,需要提交纸质材料,其原因在于各部门之间尚未实现信 息共享,电子资料信息的应用还未完善。针对这一情况,兴隆台区不动产登记中心与税务、住建、公安 等部门建立了"一网通办"平台,通过API接口实时调取身份信息、婚姻状况、完税记录等数据。以后, 百姓再办理此类业务,系统会自动核验身份信息、税务信息、购房合同信息,无须再提交纸质材料。 为了进一步缩短百姓办事的等待时长,兴隆台区不动产登记中心拟推行"合并登记"模式,破解传统 登记流程存在的"部门分立、环节割裂"问题。例如,群众办理商品房贷款时,可同时申请商品房预告登 记与商品房抵押预告登记,效率更高。"我们还会把服务的触角延伸到偏远地区,在新建小区设立'分站 点',配备专业人员和智能终端,让百姓不出家门 ...
山东省发展改革委发布民营经济高质量发展典型案例之聊城:全面推进企业注销“一件事”集成改革
Zhong Guo Fa Zhan Wang· 2025-11-12 07:07
Core Viewpoint - The article emphasizes the importance of an efficient market exit system as a key component of a modern economic framework, highlighting the innovative "8+N" integrated service model for business deregistration in Liaocheng, which significantly streamlines the process and enhances user satisfaction. Group 1: Efficient and Convenient Services - The deregistration service has been optimized through a provincial government service platform, integrating eight related matters into a "one-stop" service model, allowing for a single submission of deregistration applications and results to be accessed through multiple channels [2] - The use of "Internet + government services" has improved information sharing, enabling companies to publish liquidation group information and creditor announcements for free, thus enhancing the efficiency of the deregistration process [3] Group 2: Integrated Process Improvements - The integration of required materials into a single application form has been implemented, reducing the need for applicants to submit the same documents multiple times [4] - A unified application form has been created by merging similar information, simplifying the application process for deregistration [5] - A dedicated "deregistration window" has been established in government service halls to streamline the acceptance and processing of related matters [6] - A collaborative service mechanism has been set up among departments to facilitate the flow of materials and results delivery, promoting a "one-door" service approach [7] - A four-level service model has been introduced, allowing for deregistration to be handled at local levels, enhancing accessibility [8] Group 3: Institutional Innovations - The reform of simplified deregistration procedures has been deepened, reducing the announcement period from 45 days to 20 days for eligible entities, with full online processing available [10] - A mechanism for error correction in simplified deregistration has been established, allowing entities to reapply without rescinding previous announcements if they meet certain conditions [11] - A collaborative mechanism between administrative and judicial bodies has been initiated to address the challenges of deregistering "zombie companies" and facilitate market exit [12] - Solutions for complex deregistration scenarios involving uncooperative shareholders or lost documentation have been developed, ensuring a structured and responsible exit process for businesses [13]
新车上牌不用再跑车管所
Xin Hua She· 2025-10-14 23:54
Core Viewpoint - Starting from November 1, over 30 domestic car manufacturers will implement a new vehicle registration process that eliminates the need for customers to visit vehicle management offices, significantly reducing the time required for registration from over two hours to under half an hour online [1][2]. Group 1: New Registration Process - The new vehicle registration service, termed "one-stop service," will allow customers to complete the entire process online, including vehicle selection and registration, through the "Traffic Management 12123" app [2][4]. - The initiative is expected to benefit over a billion people annually, as it expands online services to 41 items, including vehicle mortgage release and document replacement [2][5]. - The digital transformation of vehicle registration is driven by data sharing among various departments, eliminating the need for physical documents and reducing the number of submissions by an estimated 100 million annually [4][5]. Group 2: Impact on Vehicle Ownership - By September 2025, the total number of motor vehicles in China is projected to reach 460 million, with 360 million being cars, and 550 million drivers, indicating a significant market for vehicle registration services [3]. - The average annual registration of new cars exceeds 20 million, highlighting the scale of the new registration process's impact [3]. - The pilot program initiated in May in eight cities demonstrated the efficiency of the new process, with users reporting completion of all procedures in just minutes [4]. Group 3: User Engagement and Service Efficiency - The "Traffic Management 12123" app has registered 590 million users, with an average of 2.97 million services provided daily, indicating high engagement and demand for online services [5]. - The transition from "available" to "easy and fast" service reflects a significant upgrade in public service efficiency [5].
东营|东营民政系统让大数据为困难群众跑腿
Da Zhong Ri Bao· 2025-10-09 01:28
Core Insights - The article highlights the implementation of a "smart assistance" platform in Dongying, which utilizes big data to proactively identify and assist vulnerable populations, transforming the social assistance process from passive applications to active discovery [2][4] Group 1: Smart Assistance Platform - The "smart assistance" platform integrates data from 12 departments and 46 categories, setting up intelligent warning rules for various risk scenarios such as sudden drops in household income and excessive medical expenses [2][3] - The platform allows for the combination of 14 high-frequency assistance items, enabling users to access multiple forms of aid without the need to resubmit documents [2][3] Group 2: Community Engagement and Support - A dedicated team called "Yingguangxing" has been established to conduct thorough checks on key groups like the elderly and disabled, ensuring that assistance reaches those in need [3] - Community service points have been set up to provide on-site assistance for the elderly and disabled, facilitating the application process through mobile apps and direct support [3][4] Group 3: Streamlined Application Process - The introduction of a "one-stop service" window in towns simplifies the application process, allowing for immediate assistance without the need for repetitive documentation [4] - The policy of "first aid, then documentation" ensures that families facing sudden hardships receive timely support [4]
周乃翔在济南调研时强调 扎实做好为民服务工作 持续提升群众获得感幸福感安全感
Da Zhong Ri Bao· 2025-09-26 01:05
9月25日,省委副书记、省长周乃翔在济南调研,强调要深入学习贯彻习近平总书记视察山东重要 讲话和重要指示批示精神,坚定践行以人民为中心的发展思想,扎实做好为民服务各项工作,用心用情 用力为群众办实事、解难题,不断增进民生福祉,持续提升群众的获得感、幸福感、安全感。 周乃翔来到历下区大明湖街道曲水亭社区,与社区工作人员进行交流,深入了解社区建设、惠民政 策落实及群众诉求解决等情况。他说,社区连着千家万户,社区工作千头万绪,说到底就是为老百姓服 务。要持续加强党建引领社区服务,发挥好党员服务群众带头示范作用,扎实做好精准化、精细化服 务,强化社区为民、便民、安民功能,把服务老百姓的工作做深做细,努力为群众提供家门口的优质服 务。 周乃翔指出,各级各有关部门要坚持在发展中保障和改善民生,采取更多惠民生、暖民心的举措, 扎实促进共同富裕。要落实落细各项惠民政策,办好就业、教育、医疗、社保、养老、托育等民生实 事,着力解决群众急难愁盼问题,提高公共服务水平。要坚持和发展新时代"枫桥经验",畅通和规范群 众诉求表达、利益协调、权益保障通道,健全城乡社区治理体系,不断提升基层治理效能,为经济社会 高质量发展提供坚实支撑。( ...
普兰店区:多点发力促进服务质效与群众满意度双提升
Zhong Guo Xin Wen Wang· 2025-09-19 09:13
Core Viewpoint - The article highlights the proactive measures taken by the Pulandian District to enhance government services for businesses and citizens, focusing on innovative service models that improve efficiency and satisfaction [1][2][3] Group 1: Service Innovation - Pulandian District has implemented a "special window matrix + precise push" model to create value-added services for businesses, integrating resources from 22 departments to address the entire lifecycle needs of enterprises [1] - A dedicated business service area has been established at the government service center, offering six types of specialized value-added services, including legal consultation and financial connection [1] Group 2: Personalized Services - The district has expanded its "help and agency" service list to 118 items, covering high-demand areas such as business establishment and license changes, providing personalized services to key enterprises and vulnerable groups [2] - A total of 288 personalized services, including home visits and remote guidance, have been provided this year to enhance convenience for businesses and citizens [2] Group 3: Process Optimization - Continuous improvement initiatives have been undertaken, including the "I accompany the public through the process" program, which has identified and resolved 31 bottleneck issues in service delivery [2] - Key processes have been optimized, resulting in streamlined materials, reduced timeframes, and enhanced system collaboration, significantly improving service efficiency and public satisfaction [2] Group 4: Extended Service Hours - To address the needs of working individuals, Pulandian District has implemented a "staggered + extended + appointment" mechanism, adding approximately 450 new services available during lunch hours and providing 320 weekend and lunch services [2] - The district has also deployed 180 self-service terminal services available 24/7 to further facilitate access to government services [2] Group 5: Future Developments - The district plans to advance the "Internet + government services" initiative, aiming to create a three-tiered service system that enhances online service capabilities and promotes the integration of online and offline services [3] - The goal is to achieve a "one network for all services" approach, ensuring that businesses and citizens only need to make the "most one trip" for their administrative needs [3]
广州保障房登记实现“一网通办”!“购房即交证”范围再扩大
Nan Fang Du Shi Bao· 2025-09-17 11:52
Core Viewpoint - Guangzhou has successfully implemented an integrated service model for affordable housing, allowing for simultaneous property registration and home purchase through the "One-Stop Service" platform, enhancing convenience for buyers [1][3]. Group 1: Service Innovation - The Guangzhou Real Estate Registration Center, in collaboration with various financial institutions, has optimized processes and shared information to create a "purchase and certificate issuance" service model for affordable housing [1][3]. - The initiative includes on-site support during the selection process, where staff provide consultation and guidance for certificate issuance [3]. Group 2: Process Efficiency - The "One-Stop Service" effectively addresses issues related to multiple department visits for signing contracts, tax payments, and certificate issuance, streamlining the entire process for buyers [3]. - The first buyer to complete the registration expressed satisfaction with the new system, highlighting the significant reduction in time and effort compared to previous procedures [3]. Group 3: Future Plans - Guangzhou plans to further integrate affordable housing policies with property registration services, expanding the "purchase and certificate issuance" model to benefit more families [3].
政务APP,便民才是硬道理
Ren Min Ri Bao· 2025-09-01 01:01
Core Viewpoint - The article highlights the issues surrounding government service mobile applications (APPs) in China, emphasizing the need for better functionality, integration, and user experience to truly serve the public effectively [1][6][9]. Group 1: Issues with Government APPs - Many users report that government APPs have single, inadequate, and unreasonable functionality, leading to confusion and inefficiency in accessing services [2][3]. - A significant percentage of respondents (46.2% and 41.1%) indicated that there are too many government APPs with similar and repetitive functions [3]. - Users often find that APPs redirect them to web pages that are not optimized for mobile use, causing frustration and inefficiency [4][6]. Group 2: User Experience Challenges - The lack of effective promotion and understanding of APP functionalities, especially among rural and elderly populations, hampers their usage [7][8]. - Data sharing issues between different government departments lead to inefficiencies, as users may need to re-enter information across multiple platforms [10][11]. - The design of some APPs does not align with user habits, as many common functions are already available on popular platforms like WeChat and Alipay, leading to redundancy [4][5]. Group 3: Recommendations for Improvement - The article suggests that a comprehensive approach to cleaning up and integrating government APPs is necessary to avoid redundancy and improve user experience [9][10]. - It emphasizes the importance of establishing a robust data-sharing framework to facilitate better service delivery and reduce the need for multiple APPs [10][11]. - The need for a user-centered approach in the development and management of these APPs is highlighted, advocating for a focus on actual user needs rather than merely technological solutions [11].
“高效办成一件事”,群众体验怎么样?(高效办成一件事)
Ren Min Wang· 2025-08-27 22:16
Core Viewpoint - The article discusses the implementation of the "Efficient Completion of One Matter" mechanism by the State Council, which aims to streamline administrative processes and improve service efficiency for businesses and citizens across various regions in China [4]. Group 1: Implementation and Impact - The "Efficient Completion of One Matter" mechanism has facilitated a more efficient process for handling administrative tasks, allowing for "one-time notification," "one-form application," "one-window acceptance," and "efficient completion" of services [5]. - In the Yangtze River Delta region, a cross-provincial collaboration mechanism has been established, enabling seamless processing of administrative tasks across Shanghai, Jiangsu, Zhejiang, and Anhui, significantly reducing the time and effort required for citizens [6]. - As of now, 203 items have been processed under the "cross-provincial handling" initiative, with over 14.83 million online transactions completed, covering areas such as real estate registration, social security transfer, and enterprise establishment [7]. Group 2: Case Studies - A case study from Shanghai highlights how a resident was able to complete real estate registration in just half a day through the "cross-provincial handling" mechanism, which previously would have taken months [5][6]. - In Chongqing, the introduction of the "New Car Registration One Matter" service allows citizens to complete the entire car registration process via a mobile app in just 30 minutes, compared to several days previously [9][10]. - In Jiangxi, the "Retirement One Matter" reform has streamlined the retirement process for employees, reducing the number of required forms from six to one and cutting the processing time from 12 steps to 4, significantly enhancing efficiency [12][13].
“高效办成一件事” 群众体验怎么样?(高效办成一件事)
Ren Min Ri Bao· 2025-08-27 22:07
Core Viewpoint - The article emphasizes the implementation of a "high-efficiency handling of a single matter" mechanism by the State Council, which aims to streamline administrative processes and improve service efficiency for both enterprises and the public [1]. Group 1: Cross-Province Services - The "cross-province handling" mechanism in the Yangtze River Delta allows for efficient real estate registration, significantly reducing the time and effort required for individuals like Ms. Li from Shanghai, who completed her property registration in half a day instead of months [2][3]. - A collaborative mechanism among Shanghai, Jiangsu, Zhejiang, and Anhui has been established to integrate approval processes, enabling data sharing and business coordination, thus minimizing the hassle for citizens [3]. Group 2: Business Process Optimization - The introduction of a "fast-track" work permit and residence permit for foreign employees in the Yangtze River Delta has streamlined the approval process, reducing the time from one month to a much shorter duration, allowing employees to start work without delays [4]. - As of now, 203 items have been processed under the "cross-province handling" system, with over 14.83 million online transactions completed, covering various services such as real estate registration and social security transfers [4]. Group 3: Vehicle Registration Innovations - In Chongqing, the "new car registration one-stop service" allows citizens to complete the entire vehicle registration process via a mobile app in just 30 minutes, a significant improvement from the previous multi-day process [5][6]. - The integration of data sharing between the vehicle registration and tax departments has led to a reduction in processing times and paperwork, saving approximately 11,000 hours annually and reducing paper consumption by about 1 million sheets [7]. Group 4: Retirement Process Improvements - The "retirement one-stop service" in Jiujiang has simplified the retirement process for employees, reducing the number of required forms from six to one and cutting the processing time from over a month to just 16 working days [10]. - The new system allows for online pre-review of documents, minimizing the need for multiple visits to different departments, thus enhancing efficiency and convenience for retirees [10][11].